Windows 8 and 8.1 Forums


Laptop crashing few times every day

  1. #1


    Posts : 2
    Windows 8.1 x64

    Laptop crashing few times every day


    Hello, my new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
    I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.

    I got these BSoD:
    SYSTEM_EXCEPTION_NOT_HANDLED
    KMODE_EXCEPTION_NOT_HANDLED
    KARNEL_SECURITY_CHECK_FAILED
    IRQL_NOT_LESS_OR_HANDLED
    DRIVER_IRQL_NOT_LESS_OR_HANDLED
    UNEXPECTED_KARNEL_MODE_TRAP

    HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
    CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
    RAM - 4GB
    OS - Windows 8.1 x64

      My System SpecsSystem Spec

  2. #2


    Posts : 2
    Windows 8.1 x64


    Bump
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I understand that this is a very important problem for you and that you'd like it solved as soon as is possible. But there are other circumstances that you may not be aware of. Please read this pinned topic about waiting for a response: Have you been waiting for a response?

    Using the HP Support Assistant - make sure that your system is fully updated (to include the UEFI/BIOS).
    Then make sure that you have ALL available Windows Updates.
    If you have problems with Windows Updates (the WER section of MSINFO32 shows a lot of errors), then post over in the Windows Updates & Activation forum.

    Out of 7 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Please start with these free hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    If the hardware diagnostics pass, then try Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Sep 19 05:38:34.641 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-20359-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:26:10.452
    Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
    BugCheck 7F, {8, ffffd000293a0130, ffffd000358f4ed0, fffff8010f56bd10}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd000293a0130
    Arg3: ffffd000358f4ed0
    Arg4: fffff8010f56bd10
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: TRAP_FRAME_RECURSION
      BIOS Version                  F.11
      BIOS Release Date             06/13/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 16:38:56.803 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-36937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 1:44:02.661
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 7F, {8, ffffd0013c1a0130, ffffd0013c1c7fb0, fffff80263f67ebf}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd0013c1a0130
    Arg3: ffffd0013c1c7fb0
    Arg4: fffff80263f67ebf
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  HPSF.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:52:19.332 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-17187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:01:43.239
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 26A5110A, {1ac, 2, 0, fffff80033118cac}
    BugCheck Info: Unknown bugcheck code (26a5110a)
    Arguments: 
    Arg1: 00000000000001ac
    Arg2: 0000000000000002
    Arg3: 0000000000000000
    Arg4: fffff80033118cac
    BUGCHECK_STR:  0x26A5110A
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:13:02.118 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-23484-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:19:33.972
    Probably caused by :dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+5f8b4 )
    BugCheck 3B, {c0000005, fffff801fc945b34, ffffd000a9d75500, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801fc945b34, Address of the instruction which caused the bugcheck
    Arg3: ffffd000a9d75500, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  League of Lege
    FAILURE_BUCKET_ID: 0x3B_dxgkrnl!DXGCONTEXT::Present
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 12:33:50.341 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-21250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:09:23.195
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+c20e1 )
    BugCheck D1, {4d5, 2, 0, fffff8012bec80e1}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 00000000000004d5, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8012bec80e1, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_atikmdag+c20e1
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 17 18:59:55.669 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-24203-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:37:30.551
    Probably caused by :memory_corruption
    BugCheck A, {436e75a8, 2, 0, fffff80303b1c406}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 00000000436e75a8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80303b1c406, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 17 18:05:02.560 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-22093-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 3:25:10.442
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd0014c82d8e0, ffffd0014c82d838, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd0014c82d8e0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd0014c82d838, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
      BIOS Version                  F.10
      BIOS Release Date             06/09/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Don't worry about the drivers in RED for now - I don't think that they are significant to your problems
    Code:
    **************************Fri Sep 19 05:38:34.641 2014 (UTC - 4:00)**************************
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
    amdxata.sys                  Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                  Mon Jul  8 18:54:38 2013 (51DB432E)
    AmdAS4.sys                   Thu Oct 24 01:59:23 2013 (5268B73B)
    CLVirtualDrive.sys           Mon Nov 11 22:31:36 2013 (5281A118)
    amdkmpfd.sys                 Fri Dec 13 00:33:34 2013 (52AA9C2E)
    Rt630x64.sys                 Tue Dec 17 22:30:14 2013 (52B116C6)
    AMDACPKSL.SYS                Thu Dec 19 22:16:21 2013 (52B3B685)
    AtihdWB6.sys                 Thu Dec 19 22:16:38 2013 (52B3B696)
    RtkBtfilter.sys              Tue Dec 31 02:55:45 2013 (52C27881)
    RtsP2Stor.sys                Fri Jan  3 03:06:41 2014 (52C66F91)
    clwvd.sys                    Mon Jan 27 22:58:36 2014 (52E72AEC)
    amdpsp.sys                   Sun Feb 23 17:04:57 2014 (530A7089)
    SynTP.sys                    Thu Mar 13 04:38:09 2014 (53216E71)
    Smb_driver_AMDASF.sys        Thu Mar 13 04:46:57 2014 (53217081)
    atikmpag.sys                 Sat Mar 15 00:59:49 2014 (5323DE45)
    atikmdag.sys                 Sat Mar 15 02:01:36 2014 (5323ECC0)
    rtwlane.sys                  Fri Mar 21 09:58:31 2014 (532C4587)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 16:38:56.803 2014 (UTC - 4:00)**************************
    amifldrv64.sys               Mon Jul 23 03:53:08 2012 (500D02E4)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:52:19.332 2014 (UTC - 4:00)**************************
    SiSRaid2.sys                 Wed Sep 24 14:28:20 2008 (48DA86C4)
    sisraid4.sys                 Wed Oct  1 17:56:04 2008 (48E3F1F4)
    iaStorV.sys                  Mon Apr 11 14:48:16 2011 (4DA34CF0)
    nvstor.sys                   Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nvraid.sys                   Mon Sep 12 20:01:54 2011 (4E6E9D72)
    stexstor.sys                 Mon Nov 26 19:02:51 2012 (50B4032B)
    amdsbs.sys                   Tue Dec 11 16:21:44 2012 (50C7A3E8)
    vstxraid.sys                 Mon Jan 21 14:00:28 2013 (50FD904C)
    vsmraid.sys                  Wed Jan 23 15:35:43 2013 (5100499F)
    bxvbda.sys                   Mon Feb  4 14:47:18 2013 (51101046)
    lsi_sas3.sys                 Fri Mar 15 19:38:40 2013 (5143B100)
    lsi_sss.sys                  Fri Mar 15 19:39:38 2013 (5143B13A)
    mvumis.sys                   Wed Mar 20 13:14:53 2013 (5149EE8D)
    HpSAMD.sys                   Tue Mar 26 17:36:54 2013 (515214F6)
    lsi_sas.sys                  Thu Mar 28 13:42:34 2013 (5154810A)
    lsi_sas2.sys                 Thu Mar 28 13:45:05 2013 (515481A1)
    evbda.sys                    Mon Apr  8 10:30:03 2013 (5162D46B)
    3ware.sys                    Thu Apr 11 18:49:23 2013 (51673DF3)
    megasr.sys                   Mon Jun  3 18:02:39 2013 (51AD127F)
    arcsas.sys                   Mon Jul  8 20:50:17 2013 (51DB5E49)
    ADP80XX.SYS                  Fri Jul 12 17:47:36 2013 (51E07978)
    megasas.sys                  Tue Jul 23 17:08:29 2013 (51EEF0CD)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    agp440.sys                   Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys                   Thu Aug 22 07:39:38 2013 (5215F87A)
    intelide.sys                 Thu Aug 22 07:40:03 2013 (5215F893)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 17 18:59:55.669 2014 (UTC - 4:00)**************************
    RTKVHD64.sys                 Tue Mar 11 08:56:41 2014 (531F0809)
    
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    AmdAS4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    amdpsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    amifldrv64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys
    http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys
    http://www.carrona.org/drivers/driver.php?id=stexstor.sys
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    vstxraid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    lsi_sas3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    lsi_sss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mvumis.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HpSAMD.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    3ware.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=megasr.sys
    http://www.carrona.org/drivers/driver.php?id=arcsas.sys
    ADP80XX.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=megasas.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
      My System SpecsSystem Spec

Laptop crashing few times every day
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