Laptop crashing few times every day

BrunoG · Sep 19, 2014

Hello, my new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.

I got these BSoD:
SYSTEM_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
KARNEL_SECURITY_CHECK_FAILED
IRQL_NOT_LESS_OR_HANDLED
DRIVER_IRQL_NOT_LESS_OR_HANDLED
UNEXPECTED_KARNEL_MODE_TRAP

HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
RAM - 4GB
OS - Windows 8.1 x64

BrunoG · Sep 20, 2014

usasma · Sep 21, 2014

I understand that this is a very important problem for you and that you'd like it solved as soon as is possible. But there are other circumstances that you may not be aware of. Please read this pinned topic about waiting for a response: http://www.eightforums.com/bsod-crashes-debugging/48165-have-you-been-waiting-response.html

Using the HP Support Assistant - make sure that your system is fully updated (to include the UEFI/BIOS).
Then make sure that you have ALL available Windows Updates.
If you have problems with Windows Updates (the WER section of MSINFO32 shows a lot of errors), then post over in the Windows Updates & Activation forum.

Out of 7 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Please start with these free hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

If the hardware diagnostics pass, then try Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Sep 19 05:38:34.641 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-20359-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:26:10.452[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, ffffd000293a0130, ffffd000358f4ed0, fffff8010f56bd10}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd000293a0130
Arg3: ffffd000358f4ed0
Arg4: fffff8010f56bd10
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]TRAP_FRAME_RECURSION[/B]
  BIOS Version                  F.11
  BIOS Release Date             06/13/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 16:38:56.803 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-36937-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:44:02.661[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7F, {8, ffffd0013c1a0130, ffffd0013c1c7fb0, fffff80263f67ebf}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd0013c1a0130
Arg3: ffffd0013c1c7fb0
Arg4: fffff80263f67ebf
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  HPSF.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 13:52:19.332 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-17187-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:01:43.239[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]26A5110A, {1ac, 2, 0, fffff80033118cac}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]Unknown bugcheck code (26a5110a)[/url]
Arguments: 
Arg1: 00000000000001ac
Arg2: 0000000000000002
Arg3: 0000000000000000
Arg4: fffff80033118cac
BUGCHECK_STR:  0x26A5110A
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 13:13:02.118 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-23484-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:19:33.972[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+5f8b4 )[/B]
BugCheck [B]3B, {c0000005, fffff801fc945b34, ffffd000a9d75500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801fc945b34, Address of the instruction which caused the bugcheck
Arg3: ffffd000a9d75500, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID: [B]0x3B_dxgkrnl!DXGCONTEXT::Present[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 12:33:50.341 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-21250-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:09:23.195[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+c20e1 )[/B]
BugCheck [B]D1, {4d5, 2, 0, fffff8012bec80e1}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 00000000000004d5, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8012bec80e1, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+c20e1[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 17 18:59:55.669 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-24203-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:37:30.551[/B]
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]A, {436e75a8, 2, 0, fffff80303b1c406}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 00000000436e75a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80303b1c406, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_ONE_BIT[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 17 18:05:02.560 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-22093-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 3:25:10.442[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd0014c82d8e0, ffffd0014c82d838, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0014c82d8e0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0014c82d838, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
  BIOS Version                  F.10
  BIOS Release Date             06/09/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion 17 Notebook PC 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Don't worry about the drivers in RED for now - I don't think that they are significant to your problems

Code:

[font=lucida console]**************************Fri Sep 19 05:38:34.641 2014 (UTC - 4:00)**************************
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
amdxata.sys                  Mon Jul  8 18:45:00 2013 (51DB40EC)
amdsata.sys                  Mon Jul  8 18:54:38 2013 (51DB432E)
AmdAS4.sys                   Thu Oct 24 01:59:23 2013 (5268B73B)
CLVirtualDrive.sys           Mon Nov 11 22:31:36 2013 (5281A118)
amdkmpfd.sys                 Fri Dec 13 00:33:34 2013 (52AA9C2E)
Rt630x64.sys                 Tue Dec 17 22:30:14 2013 (52B116C6)
AMDACPKSL.SYS                Thu Dec 19 22:16:21 2013 (52B3B685)
AtihdWB6.sys                 Thu Dec 19 22:16:38 2013 (52B3B696)
RtkBtfilter.sys              Tue Dec 31 02:55:45 2013 (52C27881)
RtsP2Stor.sys                Fri Jan  3 03:06:41 2014 (52C66F91)
clwvd.sys                    Mon Jan 27 22:58:36 2014 (52E72AEC)
amdpsp.sys                   Sun Feb 23 17:04:57 2014 (530A7089)
SynTP.sys                    Thu Mar 13 04:38:09 2014 (53216E71)
Smb_driver_AMDASF.sys        Thu Mar 13 04:46:57 2014 (53217081)
atikmpag.sys                 Sat Mar 15 00:59:49 2014 (5323DE45)
atikmdag.sys                 Sat Mar 15 02:01:36 2014 (5323ECC0)
rtwlane.sys                  Fri Mar 21 09:58:31 2014 (532C4587)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 16:38:56.803 2014 (UTC - 4:00)**************************
amifldrv64.sys               Mon Jul 23 03:53:08 2012 (500D02E4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 18 13:52:19.332 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SiSRaid2.sys                 Wed Sep 24 14:28:20 2008 (48DA86C4)[/B][/COLOR]
[COLOR=RED][B]sisraid4.sys                 Wed Oct  1 17:56:04 2008 (48E3F1F4)[/B][/COLOR]
[COLOR=RED][B]iaStorV.sys                  Mon Apr 11 14:48:16 2011 (4DA34CF0)[/B][/COLOR]
[COLOR=RED][B]nvstor.sys                   Mon Sep 12 19:53:04 2011 (4E6E9B60)[/B][/COLOR]
[COLOR=RED][B]nvraid.sys                   Mon Sep 12 20:01:54 2011 (4E6E9D72)[/B][/COLOR]
stexstor.sys                 Mon Nov 26 19:02:51 2012 (50B4032B)
amdsbs.sys                   Tue Dec 11 16:21:44 2012 (50C7A3E8)
vstxraid.sys                 Mon Jan 21 14:00:28 2013 (50FD904C)
vsmraid.sys                  Wed Jan 23 15:35:43 2013 (5100499F)
bxvbda.sys                   Mon Feb  4 14:47:18 2013 (51101046)
lsi_sas3.sys                 Fri Mar 15 19:38:40 2013 (5143B100)
lsi_sss.sys                  Fri Mar 15 19:39:38 2013 (5143B13A)
mvumis.sys                   Wed Mar 20 13:14:53 2013 (5149EE8D)
HpSAMD.sys                   Tue Mar 26 17:36:54 2013 (515214F6)
lsi_sas.sys                  Thu Mar 28 13:42:34 2013 (5154810A)
lsi_sas2.sys                 Thu Mar 28 13:45:05 2013 (515481A1)
evbda.sys                    Mon Apr  8 10:30:03 2013 (5162D46B)
3ware.sys                    Thu Apr 11 18:49:23 2013 (51673DF3)
megasr.sys                   Mon Jun  3 18:02:39 2013 (51AD127F)
arcsas.sys                   Mon Jul  8 20:50:17 2013 (51DB5E49)
ADP80XX.SYS                  Fri Jul 12 17:47:36 2013 (51E07978)
megasas.sys                  Tue Jul 23 17:08:29 2013 (51EEF0CD)
iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
agp440.sys                   Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                   Thu Aug 22 07:39:38 2013 (5215F87A)
intelide.sys                 Thu Aug 22 07:40:03 2013 (5215F893)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 17 18:59:55.669 2014 (UTC - 4:00)**************************
RTKVHD64.sys                 Tue Mar 11 08:56:41 2014 (531F0809)
[/font]

Laptop crashing few times every day

BrunoG

New Member

My Computer

System One

BrunoG

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One