Windows 8 and 8.1 Forums


Multiple BSOD when playing online games or logging in.

  1. #1


    Posts : 1
    Windows 8.1 Pro

    Multiple BSOD when playing online games or logging in.


    I'm new to all of this, For about 11 days now, I've been encountering random BSOD errors. I uninstalled a few games thinking they could be causing it but the errors have become more frequent since. I followed the instructions on the BSOD posting thread and attached is the information needed.
    Last edited by bhamfam98225; 18 Sep 2014 at 13:53. Reason: Failed to upload

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

    There is a strong likelihood that this system is not compatible w/Win8 or 8.1 If that's the case, we just won't be able to fix all of the problems. The fact that the system may have been working well up to this point isn't significant, as updated Windows functions can cause previously unseen incompatibilities to become seen. We will continue to make suggestions as long as you're willing to work on it - but in the end it's your choice to decide if it's compatible or not. If it's not compatible, then the "fix" would be to revert to Win7 or even WinVista.


    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    Out of 6 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rtnic64.sys Fri May 30 11:12:23 2008 (48401957)
    Realtek Ethernet NIC driver
    http://www.carrona.org/drivers/driver.php?id=Rtnic64.sys

    VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS

    VSTBS26.SYS Wed Oct 15 20:54:06 2008 (48F690AE)
    Conexant HSF_HWB2 WDM driver [br] or Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS

    VSTDPV6.SYS Wed Oct 15 20:57:45 2008 (48F69189)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS

    Your USB networking device has Win8 drivers, please update them to a Win8.1 compatible version. There are known issues with Win8 TAP drivers on Win8.1 systems.

    Beyond this, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Sep 18 14:04:22.027 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-24312-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 22:22:45.365
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd00183e111c0, ffffd00183e11118, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00183e111c0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00183e11118, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Sep 15 12:02:34.937 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-28593-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 11:46:05.029
    Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
    BugCheck 7F, {8, ffffd000977440b0, ffffd000a7ab8010, fffff80115161f27}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd000977440b0
    Arg3: ffffd000a7ab8010
    Arg4: fffff80115161f27
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  lsass.exe
    FAILURE_BUCKET_ID: TRAP_FRAME_RECURSION
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 14 08:58:11.906 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091414-39015-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 7:34:33.722
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
    BugCheck 7F, {8, ffffd0002432b0b0, ffffd00024125ed0, fffff800a87cf110}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd0002432b0b0
    Arg3: ffffd00024125ed0
    Arg4: fffff800a87cf110
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  mDNSResponder.
    FAILURE_BUCKET_ID: 0x7f_8_nt!KiDoubleFaultAbort
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 13 01:08:40.320 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-45828-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:02:27.195
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1afed )
    BugCheck 1A, {3452, 4313d15000, fffff580108258f8, a01000001fb09824}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000003452, The subtype of the bugcheck.
    Arg2: 0000004313d15000
    Arg3: fffff580108258f8
    Arg4: a01000001fb09824
    BUGCHECK_STR:  0x1a_3452
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1a_3452_nt!_??_::FNODOBFM::_string_
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 13 01:04:35.254 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-29937-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:58:10.305
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+18f9e )
    BugCheck 139, {3, ffffd001787cd7a0, ffffd001787cd6f8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd001787cd7a0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd001787cd6f8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  cubis2.exe
    FAILURE_BUCKET_ID: 0x139_3_dxgmms1!VIDMM_GLOBAL::BeginCPUAccess
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 13 00:05:45.247 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-25171-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 10:46:15.062
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+6da20 )
    BugCheck 3B, {c0000005, fffff801b92e6bb5, ffffd000238b8eb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801b92e6bb5, Address of the instruction which caused the bugcheck
    Arg3: ffffd000238b8eb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x3B_win32k+6da20
    CPUID:        "Genuine Intel(R) CPU            2160  @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  V1.06
      BIOS Release Date             05/17/2007
      Manufacturer                  Gateway
      Product Name                  GT5481E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Sep 18 14:04:22.027 2014 (UTC - 4:00)**************************
    Rtnic64.sys                 Fri May 30 11:12:23 2008 (48401957)
    VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)
    VSTBS26.SYS                 Wed Oct 15 20:54:06 2008 (48F690AE)
    VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)
    igdkmd64.sys                Fri Mar 23 00:33:47 2012 (4F6BFD2B)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    intelide.sys                Thu Aug 22 07:40:03 2013 (5215F893)
    tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
    
    http://www.carrona.org/drivers/driver.php?id=Rtnic64.sys
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTBS26.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
      My System SpecsSystem Spec

Multiple BSOD when playing online games or logging in.
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