Windows 8 and 8.1 Forums


IRQL_NOT_LESS_OR_EQUAL BSOD while playing games

  1. #1


    Posts : 3
    Win 8.1

    IRQL_NOT_LESS_OR_EQUAL BSOD while playing games


    Hello everyone,

    I have a new computer since May and have been experiencing BSOD since August.
    It crashes when I play video games, and I get some BSOD such as IRQL_NOT_LESS_OR_EQUAL or DRIVER_IRQL_NOT_LESS_OR_EQUAL (but the last I got was the first one).
    Sometimes I get a BSOD when I start the computer : DPC_WATCHDOG_VIOLATION but when I restart my computer everything run smoothly.

    I really hope that you can help me, because if it's becoming pretty annoying
    I uploaded the SF file

    Thanks for your help !

      My System SpecsSystem Spec

  2. #2


    Indonesia
    Posts : 17
    Windows 10 Home Single Language (x64)


    Try this:

    What is IRQL Not LESS Or Equal blue screen error

    Commonly, Windows 8/8.1 uses the Shift+F8 rather than F8 only.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Win 8.1


    Hello,
    Thank you for your help, but unfortunately I tried and it turns out that the "Last Known Good Configuration" option doesn't exist in Windows 8 and 8.1 anymore, so I couldn't do anything.

    Do you have any other ideas ?
      My System SpecsSystem Spec

  4. #4


    Indonesia
    Posts : 17
    Windows 10 Home Single Language (x64)


    What is your PC Manufacturer? I might be able to find it for your PC.
      My System SpecsSystem Spec

  5. #5


    Indonesia
    Posts : 17
    Windows 10 Home Single Language (x64)


    Try this:

    How To Fix IRQL_NOT_LESS_OR_EQUAL in Windows 8.1 (Part 2)

    I never get this error before. But that might help. If you have a System Restore Image, try restoring it to that image.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No memory dumps in the uploaded reports.\
    Please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    There's also lot's of Live Kernel Events in the WER section of MSINFO32
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  7. #7


    Posts : 3
    Win 8.1


    Hello,
    Sorry about the memory dumps, I thought I gave them in the first post, here they are.
    I also linked you the .evtx file and uninstalled Daemon Tools.

    Thanks for your help !
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Out of 4 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    You have at least 2 different anti-virus' installed. Please uninstall all of them (they can conflict with each other as can multiple firewalls).
    Then ensure that you have enabled Windows Defender and the Windows Firewall.
    Then test for further BSOD's
    If you'd like, after the system has been stabilized, feel free to install the latest version of a Win8.1 compatible antivirus/Internet Security app of your choice.

    Daemon Tools showed up in the memory dump - so uninstalling it was the correct thing to do.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Sep 19 13:22:36.320 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-16203-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:18:22.102
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!KiFatalExceptionHandler+22 )
    BugCheck 1E, {ffffffffc0000005, 0, 8, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000008, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_nt!KiFatalExceptionHandler
    CPUID:        "Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 19 13:03:46.953 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-14234-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 12:31:58.733
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    Probably caused by :USBXHCI.SYS ( USBXHCI+21f16 )
    BugCheck D1, {a0, 2, 0, fffff801da2dda4e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 00000000000000a0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff801da2dda4e, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+21f16
    CPUID:        "Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 18:48:48.980 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-18937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 5:03:06.796
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+2922 )
    BugCheck A0, {c, ffffffffc0000001, ffffe00026fd87c0, 0}
    BugCheck Info: INTERNAL_POWER_ERROR (a0)
    Arguments: 
    Arg1: 000000000000000c, Dump stack failed to initialize.
    Arg2: ffffffffc0000001, Status code
    Arg3: ffffe00026fd87c0, Address of the dump stack context
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xA0_nt!_??_::OKHAJAOM::_string_
    CPUID:        "Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:45:00.388 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-13703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:25:50.166
    *** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
    Probably caused by :Npfs.SYS ( Npfs+7a89 )
    BugCheck C2, {7, 1200, 0, ffffe00144dd97a8}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001200, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: ffffe00144dd97a8, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_FMic
    PROCESS_NAME:  GameOverlayUI.
    FAILURE_BUCKET_ID: 0xc2_7_FMic_Npfs+7a89
    CPUID:        "Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Sep 19 13:22:36.320 2014 (UTC - 4:00)**************************
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    RadioShim.sys               Tue Jul 16 14:58:57 2013 (51E597F1)
    LMDriver.sys                Tue Jul 16 14:58:57 2013 (51E597F1)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
    igdkmd64.sys                Mon Aug 19 19:08:25 2013 (5212A569)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    ETD.sys                     Wed Sep  4 23:16:40 2013 (5227F798)
    btfilter.sys                Fri Sep  6 02:41:45 2013 (52297929)
    k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
    dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
    mfehidk.sys                 Mon Mar 10 20:09:21 2014 (531E5431)
    mfewfpk.sys                 Mon Mar 10 20:09:33 2014 (531E543D)
    mfeavfk.sys                 Mon Mar 10 20:10:14 2014 (531E5466)
    mfefirek.sys                Mon Mar 10 20:11:38 2014 (531E54BA)
    xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
    nvpciflt.sys                Wed Jul  2 13:34:06 2014 (53B4428E)
    aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    Hamdrv.sys                  Mon Jul 21 12:08:13 2014 (53CD3AED)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
    iaStorA.sys                 Fri Jul 25 18:09:44 2014 (53D2D5A8)
    dump_iaStorA.sys            Fri Jul 25 18:09:44 2014 (53D2D5A8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 18:48:48.980 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:45:00.388 2014 (UTC - 4:00)**************************
    ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
    
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
      My System SpecsSystem Spec

IRQL_NOT_LESS_OR_EQUAL BSOD while playing games
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