BSOD Issue Windows 8

tanti007 · Sep 15, 2014

Hi guys recently my laptop gave the BSOD and just gave up on me. Already formatted the laptop but still no luck.
Attached the DUMP file and hope someone can help me to solve the issue :geek:

System Specs:
Samsung Intel i5-2410m cpu@2.30ghz 2.29Ghz
6gbram
64bit

usasma · Sep 16, 2014

Only 5 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). If you get repeated errors with Windows Updates, please post over in the Windows Updates & Activation forums located here: Windows Updates & Activation - Windows 8 Forums

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

These devices don't have their drivers installed:

PCI Simple Communications Controller PCI\VEN_8086&DEV_1E3A&SUBSYS_C652144D&REV_04\3&11583659&1&B0 The drivers for this device are not installed.

Not Available ACPI\SAM0714\1 The drivers for this device are not installed.

The first one is most likely a part of the Intel chipset drivers for your system. The second device is most likely a Samsung Radio HID miniport driver. Both should be available from the Samsung website. Please update them to the latest, Win8 compatible version immediately.

This system has a mass of outdated storage controller drivers. I have to wonder where the installation media came from?
Is this from a Samsung provided disk? Do not bother with trying to update the drivers in RED below, it'll be a fruitless task and likely won't achieve anything significant.

Start by running these free hardware diagnostics: Hardware Diagnostics
Also, monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

I'd also suggest trying Driver Verifier, just in case this is a low-level driver problem. Please follow the instructions here: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Mon Sep 15 10:39:34.679 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-19593-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:01:43.395[/B]
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8006166028, fe200000, 41136}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006166028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  vsserv.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P09RAP
  BIOS Release Date             11/01/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4C/300E5C/300E7C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 15 10:37:29.925 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-23578-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:01:52.642[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800656f028, fe200000, 41136}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800656f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P09RAP
  BIOS Release Date             11/01/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4C/300E5C/300E7C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 15 10:28:34.317 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-26953-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:01:59.034[/B]
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8004ec7028, fe200000, 41136}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004ec7028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  vsserv.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P09RAP
  BIOS Release Date             11/01/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4C/300E5C/300E7C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 14 10:35:37.248 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-31734-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 1:40:41.969[/B]
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800658e028, fe200000, 41136}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800658e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  vsserv.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P09RAP
  BIOS Release Date             11/01/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  300E4C/300E5C/300E7C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.

Code:

[FONT=lucida console]**************************Mon Sep 15 10:39:34.679 2014 (UTC - 4:00)**************************
igdkmd64.sys                Fri May 25 00:24:33 2012 (4FBF0981)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
gzflt.sys                   Fri Aug 23 06:48:49 2013 (52173E11)
bdfndisf6.sys               Wed Nov 13 08:35:12 2013 (52838010)
avc3.sys                    Thu May  8 09:42:51 2014 (536B89DB)
avckf.sys                   Thu May  8 09:48:18 2014 (536B8B22)
trufos.sys                  Fri May 30 02:52:56 2014 (53882AC8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 14 10:35:37.248 2014 (UTC - 4:00)**************************
[COLOR=RED][B]iirsp.sys                   Tue Dec 13 16:47:54 2005 (439F418A)[/B][/COLOR]
[COLOR=RED][B]nfrd960.sys                 Tue Jun  6 17:11:48 2006 (4485EF94)[/B][/COLOR]
[COLOR=RED][B]adpu320.sys                 Tue Feb 27 19:04:15 2007 (45E4C6FF)[/B][/COLOR]
[COLOR=RED][B]adpahci.sys                 Tue May  1 13:30:09 2007 (46377921)[/B][/COLOR]
[COLOR=RED][B]SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)[/B][/COLOR]
[COLOR=RED][B]sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)[/B][/COLOR]
[COLOR=RED][B]adp94xx.sys                 Fri Dec  5 18:54:42 2008 (4939BF42)[/B][/COLOR]
[COLOR=RED][B]iaStorV.sys                 Mon Apr 11 14:48:16 2011 (4DA34CF0)[/B][/COLOR]
[COLOR=RED][B]nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)[/B][/COLOR]
[COLOR=RED][B]nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)[/B][/COLOR]
[COLOR=RED][B]stexstor.sys                Fri Nov 18 19:27:32 2011 (4EC6F7F4)[/B][/COLOR]
vsmraid.sys                 Tue Jan 31 14:55:18 2012 (4F284726)
amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
lsi_scsi.sys                Tue Feb 21 18:59:35 2012 (4F442FE7)
lsi_sss.sys                 Tue Feb 21 19:00:12 2012 (4F44300C)
MegaSR.sys                  Fri Feb 24 13:22:15 2012 (4F47D557)
3ware.sys                   Thu Mar  8 15:33:45 2012 (4F5917A9)
lsi_sas2.sys                Mon Mar 12 16:28:53 2012 (4F5E5C85)
arc.sys                     Mon Mar 19 13:49:21 2012 (4F6771A1)
arcsas.sys                  Mon Mar 19 13:51:00 2012 (4F677204)
mvumis.sys                  Tue Mar 20 03:43:50 2012 (4F683536)
vstxraid.sys                Mon Mar 26 13:42:56 2012 (4F70AAA0)
megasas.sys                 Tue Apr  3 15:45:15 2012 (4F7B534B)
lsi_sas.sys                 Fri May 11 15:40:21 2012 (4FAD6B25)
HpSAMD.sys                  Wed May 30 18:24:33 2012 (4FC69E21)
amdsata.sys                 Mon Jun 11 18:19:56 2012 (4FD66F0C)
amdxata.sys                 Mon Jun 11 18:36:48 2012 (4FD67300)
bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
agp440.sys                  Wed Jul 25 22:29:13 2012 (5010AB79)
nv_agp.sys                  Wed Jul 25 22:29:16 2012 (5010AB7C)
intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
[/FONT]

tanti007 · Sep 17, 2014

Hi thanks for the feedback..Laptop works fine now however whenever i try to install a antivirus it gives the BSOD . Anyway around that ?

usasma · Sep 17, 2014

What about where you got the installation disks from?

Did you run the antivirus scans that were a part of the hardware diagnostics? If so, what were the results?
Basically there are 2 options for you:
- post over in the Security forums for assistance (if this is an infection) or in the General/Installation forums if it's not an infection.
- post over at the antivirus makers forums for more specific assistance
- Post the BSOD reports here and we'll try to fix the BSOD's (which will, hopefully then allow you to install the antivirus). BSOD repair does not fix infections - so that'll affect what you choose. The dumps are located in C:\Windows\Minidump. Just zip them up (you may have to copy them to your Desktop) and upload them with your next post.

I'm not suggesting that this is a pirated Windows installation - but if it is we may not even be able to fix it (because of the hacks done to make it work).

BSOD Issue Windows 8

tanti007

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

tanti007

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One