Windows 8 and 8.1 Forums


WHEA_UNCORRECTABLE_ERROR & a few others

  1. #1


    Posts : 9
    Windows 8.1

    WHEA_UNCORRECTABLE_ERROR & a few others


    Hello, since I build my PC roughtly a year ago, I've been having BSODs regularly 1-2 times a month. Most of the time I get the same WHEA_UNCORRECTABLE_ERROR, however there was once instance when I got SYSTEM_THREAH_EXCEPTION_NOT_HANDLED and MEMORY_MANAGEMENT errors.

    BSODs appear seemingly randomly, however I believe it might be related with the games I'm running. Don't know whether that is a useful piece of information, since this machine runs 24/7 and games run at least 60% of the time it's on (overnight too). But there were a few cases when I almost instantly (a few hours of play) got BSODed while running 3 games simultaneosly. Also vast majority of BSODs happened while I was actively using my PC.

    There are no overheating issues, I've already looked into that. Not overclocked either.

    Thank you for your time.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Recently I've seen BSOD issues on Gigabyte Z87 boards that were fixed with a UEFI update.
    Yours is version F4, and dates from 2013-05-16
    Please update your UEFI to the latest version.

    Less than 10% free space on your C: drive
    About 7% free space on your V: drive
    Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    This device is disabled in Device Manager. Is this deliberate? If so, why?
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14583606&REV_1001\5&22539C53&0&0001 32
    Please make sure that you enable it, then update it's drivers. Feel free to disable it again once the drivers are updated.

    Many Live Kernel Events in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Many STOP 0x141 errors in your video drivers. Please see this link about these errors: Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    The memory dumps seem to give a pattern that's typical of hardware/compatibility/low-level driver issues.
    As such, hardware diagnostics are needed. Here's a link to some free tests: Hardware Diagnostics
    And, since there's a possibility of driver issues, please also run Driver Verifier according to these instructions: Driver Verifier Settings

    Please remove TrueCrypt as it's no longer supported by the manufacturer and it has some known security vulnerabilities: TrueCrypt

    I have seen BSOD issues related to Comodo and to virtual machine software - but no firm signs are present in the dump files. It may be that these are a concern, but we'll look into them later on.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Sep 15 15:17:26.335 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-12640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 12:29:02.044
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0008df3f028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0008df3f028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 13 16:20:21.532 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091314-14250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 10:03:37.242
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0002aa30028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0002aa30028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  PlanetSide2_x6
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 30 07:32:41.602 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\083014-20640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:12 days 14:38:16.361
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe000add30028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000add30028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  PlanetSide2_x6
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug 17 16:39:49.739 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081714-13328-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 3:06:41.448
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001ac828028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001ac828028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 17:36:59.350 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081414-12453-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:00:11.059
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C0000018, {ffffc001a711a6b0, ffffc001a71fc810, 0, 0}
    BugCheck Info: Unknown bugcheck code (c0000018)
    Arguments: 
    Arg1: ffffc001a711a6b0
    Arg2: ffffc001a71fc810
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xc0000018
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0xc0000018_nt!_??_::OKHAJAOM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug  8 19:56:40.402 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080914-13687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:18 days 6:18:09.731
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe000d0a26028, be000000, 100110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000d0a26028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Sep 15 15:17:26.335 2014 (UTC - 4:00)**************************
    truecrypt.sys        Tue Feb  7 04:09:36 2012 (4F30EA50)
    HECIx64.sys          Mon Dec 17 14:32:21 2012 (50CF7345)
    IntcDAud.sys         Fri Jan 11 08:55:16 2013 (50F019C4)
    RTKVHD64.sys         Tue Feb 26 07:38:48 2013 (512CACD8)
    ElbyCDIO.sys         Mon Mar  4 04:21:51 2013 (513467AF)
    VClone.sys           Sun Mar 10 20:49:12 2013 (513D2A08)
    e1i63x64.sys         Wed Mar 20 03:37:29 2013 (51496739)
    vmci.sys             Fri May 17 21:19:18 2013 (5196D716)
    VMNET.SYS            Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys     Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys      Thu Jul 18 15:43:47 2013 (51E84573)
    vsock.sys            Wed Jul 31 22:46:10 2013 (51F9CBF2)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys    Thu Aug 22 07:40:39 2013 (5215F8B7)
    iwdbus.sys           Thu Sep 26 17:38:04 2013 (5244A93C)
    hcmon.sys            Wed Oct  9 11:03:51 2013 (52557057)
    vmnetuserif.sys      Fri Oct 18 14:19:38 2013 (52617BBA)
    VMkbd.sys            Fri Oct 18 14:50:26 2013 (526182F2)
    vmx86.sys            Fri Oct 18 15:34:39 2013 (52618D4F)
    igdkmd64.sys         Wed Dec 18 15:49:12 2013 (52B20A48)
    nvvad64v.sys         Fri Mar 28 09:32:06 2014 (533579D6)
    cmdhlp.sys           Wed Apr 16 16:31:47 2014 (534EE8B3)
    inspect.sys          Wed Apr 16 16:31:47 2014 (534EE8B3)
    cmderd.sys           Wed Apr 16 16:31:57 2014 (534EE8BD)
    cmdguard.sys         Wed Apr 16 16:32:12 2014 (534EE8CC)
    nvlddmkm.sys         Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys      Fri Jul 25 07:35:56 2014 (53D2411C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 13 16:20:21.532 2014 (UTC - 4:00)**************************
    agp440.sys           Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys           Thu Aug 22 07:39:38 2013 (5215F87A)
    cmderd.sys           Tue Sep 24 06:25:56 2013 (524168B4)
    cmdhlp.sys           Tue Sep 24 06:26:12 2013 (524168C4)
    cmdguard.sys         Tue Sep 24 06:26:48 2013 (524168E8)
    ssudbus.sys          Thu Jan  2 04:51:22 2014 (52C5369A)
    ssudmdm.sys          Thu Jan  2 04:51:26 2014 (52C5369E)
    
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Please update your UEFI to the latest version.
    Done. Updated to F7.


    Quote Originally Posted by usasma View Post
    Less than 10% free space on your C: drive
    About 7% free space on your V: drive
    Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)
    Regarding C: drive, I believe windows was the the "peak" of it's behind the scenes operations. I own around 80/120 GB, and something else seems to eat up 30GB of space. But I'll work on reducing C: drive's space usage. Now V: drive is a different case: it's a 3TB drive, so there should be plenty of space left for anything windows related (Around 200GB ATM).



    Quote Originally Posted by usasma View Post
    This device is disabled in Device Manager. Is this deliberate? If so, why?
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14583606&REV_1001\5&22539C53&0&0001 32
    Please make sure that you enable it, then update it's drivers. Feel free to disable it again once the drivers are updated.
    Not deliberate, at least not done by me. The device itself is not disabled but has an exclamation mark near it, and inspecting it's properties reveals this:
    A driver (service) for this device has been disabled. An alternative driver may be providing this functionality. (Code 32)
    Could you advise what would be the best course of action here?



    Quote Originally Posted by usasma View Post
    Many Live Kernel Events in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    I get the following error when trying to save the file.
    The system cannot find the file specified


    Quote Originally Posted by usasma View Post
    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    On it. It would seem though that it doesn't log temperatures to file - I need to manually save them.



    Quote Originally Posted by usasma View Post
    Many STOP 0x141 errors in your video drivers. Please see this link about these errors: Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    Isn't the thread about a different kind of errors? I would like to point out that resetting drivers (when they recover) are an extremely rare case on this machine, and I don't seem to remember getting a BSOD related to 0x116. I assume you're memtioning this, because it might relate to all the WHEA_UNCORRECTABLE_ERROR BSODs so I ran the checklist with that in mind. (Sorry if I missed the whole point of this part)



    1. Did a system file check. It found corrupt files but couldn't repair some of them. The files in question:
      Code:
          2014-09-17 00:06:45, Info                  CSI    00000520 [SR] Verifying 100 (0x0000000000000064) components
          2014-09-17 00:06:45, Info                  CSI    00000521 [SR] Beginning Verify and Repair transaction
          2014-09-17  00:06:46, Info                  CSI    00000522 Hashes  for file member   \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB   do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
            Found: {l:32 b:qg77/qQs441g+ZIx8QDLkTBPdj7tPhJrWa4wITdL/ro=}  Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
          2014-09-17  00:06:46, Info                  CSI    00000523 [SR]  Cannot repair  member file [l:36{18}]"Amd64\CNBJ2530.DPB" of  prncacla.inf, Version =  6.3.9600.16384, pA =  PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  =  [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the   store, hash mismatch
          2014-09-17 00:06:48, Info                   CSI    00000524 Hashes  for file member   \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB   do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
            Found: {l:32 b:qg77/qQs441g+ZIx8QDLkTBPdj7tPhJrWa4wITdL/ro=}  Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
          2014-09-17  00:06:48, Info                  CSI    00000525 [SR]  Cannot repair  member file [l:36{18}]"Amd64\CNBJ2530.DPB" of  prncacla.inf, Version =  6.3.9600.16384, pA =  PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  =  [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the   store, hash mismatch
          2014-09-17 00:06:48, Info                   CSI    00000526 [SR]  This component was referenced by   [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
          2014-09-17 00:06:49, Info                  CSI    00000527 [SR] Verify complete
      
          2014-09-17 00:10:08, Info                  CSI    0000086a [SR] Verifying 47 (0x000000000000002f) components
          2014-09-17 00:10:08, Info                  CSI    0000086b [SR] Beginning Verify and Repair transaction
          2014-09-17 00:10:09, Info                  CSI    0000086c [SR] Verify complete
          2014-09-17 00:10:09, Info                  CSI    0000086d [SR] Repairing 1 components
          2014-09-17 00:10:09, Info                  CSI    0000086e [SR] Beginning Verify and Repair transaction
          2014-09-17  00:10:09, Info                  CSI    0000086f Hashes  for file member   \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB   do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
            Found: {l:32 b:qg77/qQs441g+ZIx8QDLkTBPdj7tPhJrWa4wITdL/ro=}  Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
          2014-09-17  00:10:09, Info                  CSI    00000870 [SR]  Cannot repair  member file [l:36{18}]"Amd64\CNBJ2530.DPB" of  prncacla.inf, Version =  6.3.9600.16384, pA =  PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  =  [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the   store, hash mismatch
          2014-09-17 00:10:09, Info                   CSI    00000871 Hashes  for file member   \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB   do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
            Found: {l:32 b:qg77/qQs441g+ZIx8QDLkTBPdj7tPhJrWa4wITdL/ro=}  Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
          2014-09-17  00:10:09, Info                  CSI    00000872 [SR]  Cannot repair  member file [l:36{18}]"Amd64\CNBJ2530.DPB" of  prncacla.inf, Version =  6.3.9600.16384, pA =  PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  =  [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the   store, hash mismatch
          2014-09-17 00:10:09, Info                   CSI    00000873 [SR]  This component was referenced by   [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
          2014-09-17 00:10:10, Info                  CSI    00000874 [SR] Repair complete
    2. Insufficient/problematic PSU - that is something worth looking into, since I had my fill of PSU related problems in the past with a different build. But I have no idea how to go around that.
    3. Corrupt driver install / Driver conflicts - hard to test. Any ideas? Although the mention of realtek drivers having conflicts with video drivers cought my eye - see the info I posrted about the disabled device in the beginning of my post. Could this be related? I guess this will be addressed in the next part (Driver Verifier)
    4. Overheating - doubt it, but I'm running the program you recommended ATM.
    5. Faulty graphics card - beats me.



    Lots of reading there, but I guess that's about it. If you any other things to suggest please do.



    Quote Originally Posted by usasma View Post
    The memory dumps seem to give a pattern that's typical of hardware/compatibility/low-level driver issues.
    As such, hardware diagnostics are needed. Here's a link to some free tests: Hardware Diagnostics
    TODO on my part
    I'd like a confirmation on what I shoud run. From what I gather I should basically run memory and hard drive diagnostics? As those two are the only categories that I've found on that page.
    Regarding memtest - how many passes would you recommend? Doing a full 32GB test takes lots of time.



    Quote Originally Posted by usasma View Post
    And, since there's a possibility of driver issues, please also run Driver Verifier according to these instructions: Driver Verifier Settings
    TODO on my part
    I have my doubts about this line:
    Creating a System Repair Disk is a bit different in Win8 tho - go to the Start Screen and type "recovery drive" (without the quotes) and select the Settings charm in the right sidebar. Then select/run the "Create a recovery drive" app. Don't insert a USB drive and click the "Next" button. At the bottom left corner of the next screen will be a link that says "Create a System Repair disc with a CD or DVD instead". Click on that and follow the instructions to make a System Repair disc.
    Why does it recommend NOT to use an USB stick, but instead a CD/DVD drive? I don't have a CD/DVD drive. SO my only option is an USB stick.



    Quote Originally Posted by usasma View Post
    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.
    Updated what I could.

    Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Free space - you're not low enough that I worry about BSOD's from a lack of free space, so the amount of free space is your decision. You can view the contents by size using this free program: https://windirstat.info/

    Leave the disabled audio thing alone for now. If you update your video drivers, then re-enable it while updating.

    For the Admin Event Viewer logfile: Usually when you get the File Not Found error, there's an "OK" box to click on - and then the program finishes running and loads the log entries - then you should be able to save it.
    While it's not essential for us to have this, it makes things a lot easier.

    The STOP 0x116 error page. Please note on the second line that it says it's good for other errors (it used to also state that it was good for STOP 0x141 and STOP 0x142). Just skip the stuff that's particularly related to time-out errors, and the rest is just a bunch of suggestions on what to check.

    System File Check errors - post over in the Windows Updates & Activation forums for assistance with them (they're even busier than we are here, so please be patient): Windows Updates & Activation - Windows 8 Forums

    PSU - issues:
    - remove a lot of stuff (that you can temporarily live without) and see if the system functions better (the theory here is that less power draw will result in less frequent errors).
    - try another PSU. If you don't have one, then purchase one from a shop that will give you your money back if you don't need it.

    Corrupt drivers are difficult to pinpoint at times. Driver Verifier is one of the tools for this (and SFC.EXE may help also).

    Faulty graphics card:
    - try all the video stress tests here: Hardware Diagnostics
    - if all passes, the next step is to try another video card (if you're troubleshooting the faulty video card possibility)
    If you don't have a video card to try, then purchase one from a shop that'll give you your money back if you don't need it.

    These are the diagnostics on the hwdiag.html page:
    Memory diag (bootable) I suggest a minimum of 3 passes (others suggest up to 7)
    Hard Drive diag (bootable)
    AntiMalware tests
    Rescue disks (bootable)

    Video 1 (Furmark)
    Prime95
    Video 2 (5 tests)
    CPU Stress tests

    Win8.1 will ONLY let you create a USB stick - it doesn't let you create CD/DVD disks for the recovery tool
    Could you tell me where you got that quote from, as I'd like to update that page but can't recall where it's from

    Updated what I could.
    That's all we can ask for. Now we wait and see what happens.............
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    Quote Originally Posted by usasma View Post
    For the Admin Event Viewer logfile: Usually when you get the File Not Found error, there's an "OK" box to click on - and then the program finishes running and loads the log entries - then you should be able to save it.
    While it's not essential for us to have this, it makes things a lot easier.
    Found a "workaround" - had to remove one registry key. Attached log file.


    Quote Originally Posted by usasma View Post
    The STOP 0x116 error page. Please note on the second line that it says it's good for other errors (it used to also state that it was good for STOP 0x141 and STOP 0x142). Just skip the stuff that's particularly related to time-out errors, and the rest is just a bunch of suggestions on what to check.
    Missed one part which recommended reinstalling directx from scratch. Guess that's worth a shot. But I'll leave that in my TODO list after we're done with everything else here.


    Quote Originally Posted by usasma View Post
    PSU - issues:
    - remove a lot of stuff (that you can temporarily live without) and see if the system functions better (the theory here is that less power draw will result in less frequent errors).
    - try another PSU. If you don't have one, then purchase one from a shop that will give you your money back if you don't need it.
    I can only remove 1 hard drive and a video card. I guess power consumption of the hard drive isn't even worth considering in comparison to a video card.
    I guess I could acquire a PSU if need be, but I'll leave that for when all other options are exhausted.


    Quote Originally Posted by usasma View Post
    Faulty graphics card:
    - try all the video stress tests here: Hardware Diagnostics
    - if all passes, the next step is to try another video card (if you're troubleshooting the faulty video card possibility)
    If you don't have a video card to try, then purchase one from a shop that'll give you your money back if you don't need it.

    These are the diagnostics on the hwdiag.html page:
    Memory diag (bootable) I suggest a minimum of 3 passes (others suggest up to 7)
    Hard Drive diag (bootable)
    AntiMalware tests
    Rescue disks (bootable)

    Video 1 (Furmark)
    Prime95
    Video 2 (5 tests)
    CPU Stress tests
    I will come back to you (hopefully) tomorrow with all these test results, including driver verifier, if I manage to crash my system.


    Quote Originally Posted by usasma View Post
    Win8.1 will ONLY let you create a USB stick - it doesn't let you create CD/DVD disks for the recovery tool
    Could you tell me where you got that quote from, as I'd like to update that page but can't recall where it's from
    http://www.carrona.org/verifier.html under Driver Verifier Settings > (Win8)
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've updated the Driver Verifier page -thanks for letting me know!

    Lot's of disk errors (actually retries) in the Admin Event Log.
    Try this first:
    CHKDSK /R /F:
    Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
    FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

    CHKDSK LogFile:
    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7/8/8.1) (winlogon for XP).
    Copy/paste the results into your next post.
    Then run a long/extended hard drive diagnostic: Hard Drive Diagnostic Procedure
    If you don't find a test for your particular hard drive, use the Seagate Seatools test
    If you can't boot to a bootable disk, then try the Seagate Seatools for Windows test
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8.1


    Quote Originally Posted by usasma View Post
    I've updated the Driver Verifier page -thanks for letting me know!

    Lot's of disk errors (actually retries) in the Admin Event Log.
    Try this first:
    CHKDSK /R /F:
    Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
    FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

    CHKDSK LogFile:
    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7/8/8.1) (winlogon for XP).
    Copy/paste the results into your next post.
    Then run a long/extended hard drive diagnostic: Hard Drive Diagnostic Procedure
    If you don't find a test for your particular hard drive, use the Seagate Seatools test
    If you can't boot to a bootable disk, then try the Seagate Seatools for Windows test
    Anything else besides disk retries? I'm aware of that problem. System disk and one of the storage disks are healthy. One disk however is on the verge of dying. The drive in question fails it's self test and has dead sector(s). Anyways I'm in the process of replacing it with a new one.

    Moving on to the topic of diagnostics and stuff:
    • Ran Furmark - GPU temperature was a happy 73C.
    • Ran video card memory test - passed
    • CPU stress test also passed (temperatures did not even climb above 50C)
    • Memtest (v5.1.0) ran for 14 hours and did 4 passes with no errors (I wanted for it to run longer, but the default pass setting was 4 - didn't notice that)
    • No malware
    • Still haven't run Prime95, but I doubt it will tell us anything different.
    • Running driver verifier now, let's see what happens.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Remove the dying disk from the system - problems with a disk can affect the entire system (to include BSOD's and an inability to boot)

    Prime95 tests RAM, memory controller (on CPU w/i5 and i7 processors), and CPU cache
    Intel CPU test tests other functions of the CPU
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Remove the dying disk from the system - problems with a disk can affect the entire system (to include BSOD's and an inability to boot)

    Prime95 tests RAM, memory controller (on CPU w/i5 and i7 processors), and CPU cache
    Intel CPU test tests other functions of the CPU
    Will remove it when a new one arrives, still need it - moving things around would be a hassle (knowing that I'll have to do that again in a few days) so bear with me on this one :-).

    In other news I still couldn't manage to crash my system with driver verifier, although I did notice system slowdown while downloading (sounds/music slows down and "cracks"/stops, mouse movement lags etc.), is that something to worry about or is it to be expected? I'm also running prime95 now. Gonna leave it run overnight.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    We'll wait until the new drive arrives.

    Driver Verifier does extra stuff to the drivers in order to stress them - so slowdowns are to be expected.

    We'll wait and see what the results of the diagnostics are.
    Good luck!
      My System SpecsSystem Spec

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