Windows 8 and 8.1 Forums

BSOD on new PC

  1. #1


    Posts : 1
    Windows 8.1 Pro X64

    BSOD on new PC


    Ok, my friend recently built new gaming pc featuring r9 290x and i7.
    Im not sure what components are used and dont know much about blue screen he encounters.
    He is not PC expert so i cant get much info about BSOD.
    I will attach minidump folder here so any help would be much appreciated!
    If anyone could tell me what is causing BSOD that would be awesome!!!!
    Thanks!!!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Beyond this, as there were only 3 memory dumps in the upload, I have these 4 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available updates for the system from the motherboard manufacturer (and the manufacturer of any cards that were added onto the system - such as the video card).
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    I suspect video, so start with those drivers and those hardware diagnostics.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys

    You may be better served by the experts over at SevenForums ( Windows 7 Help Forums ) as this is a Windows 8 forum

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Sep 14 12:55:01.018 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091414-8954-01.dmp]
    Windows 7 Kernel Version 7600 MP (12 procs) Free x64
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime:0 days 4:00:21.281
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+c7dbb )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800ff29dbb, fffff88004e69328, fffff88004e68b80}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800ff29dbb, The address that the exception occurred at
    Arg3: fffff88004e69328, Exception Record Address
    Arg4: fffff88004e68b80, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID: X64_0x7E_atikmdag+c7dbb
    CPUID:        "Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F20
      BIOS Release Date             03/19/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 11 17:26:43.865 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091114-8767-01.dmp]
    Windows 7 Kernel Version 7600 MP (12 procs) Free x64
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime:0 days 3:25:54.128
    Probably caused by :win32k.sys ( win32k!memset+863 )
    BugCheck 3B, {c0000005, fffff96000134283, fffff880057d4ff0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000134283, Address of the instruction which caused the bugcheck
    Arg3: fffff880057d4ff0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: X64_0x3B_win32k!memset+863
    CPUID:        "Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F20
      BIOS Release Date             03/19/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 11 09:38:07.683 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091114-9594-01.dmp]
    Windows 7 Kernel Version 7600 MP (12 procs) Free x64
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime:0 days 2:21:32.573
    Probably caused by :win32k.sys ( win32k!memset+863 )
    BugCheck 3B, {c0000005, fffff96000124283, fffff88005cfeff0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000124283, Address of the instruction which caused the bugcheck
    Arg3: fffff88005cfeff0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: X64_0x3B_win32k!memset+863
    CPUID:        "Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F20
      BIOS Release Date             03/19/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Sep 14 12:55:01.018 2014 (UTC - 4:00)**************************
    amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    e1c62x64.sys                Thu Feb 21 00:14:02 2013 (5125AD1A)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    
    
    AtihdW76.sys                Thu Dec 19 22:15:49 2013 (52B3B665)
    atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
    amdacpksd.sys               Thu Apr 17 21:54:17 2014 (535085C9)
    atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
    
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

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