Windows 8 and 8.1 Forums


Random BSODs, some occure at start up, 7e,3b

  1. #1


    Posts : 3
    Windows 8.1 64

    Random BSODs, some occure at start up, 7e,3b


    I have been having blue screen problems for a while now. I originally thought it was RAM related but I tested with memtest and found no errors after 5+ passes on each stick on my old motherboard. Then I thought it was motherboard. So I got a new motherboard and reinstalled Windows.

    My PC has also had a strange problem where when the monitor goes to sleep the USB mouse and keyboard sometimes turn off and won't come back even when they are unplugged and plugged back in (this happened on both the old and new motherboards).

    I went to reset the PC so I could get back into windows (like I have done in the past) and then blue screens and strange stuff started happening. The PC would not boot back into windows it tried and blue screen and crashed and it also would just sometimes sit at the motherboard POST screen being non responsive. I couldn't enter the BIOS or boot menu. I finally took out my pcie sound card and re-seated one stick of RAM and it booted back into windows like normal.

    There seems to be no pattern to the BSODs.

    I have also ran chkdsk and used CrystalDiskInfo that shows the drive is ok.

    I am very frustrated with this as it's been going on for a long time. Any help is much appreciated, thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please start with these free hardware diagnostics: Hardware Diagnostics
    Please rerun MemTest86+ for at least 3 passes on the new motherboard (if you haven't already).

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.




    The following is for informational purposes only.
    Code:
    **************************Sun Sep 14 00:21:53.032 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091314-4953-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:00:10.696
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+2d )
    BugCheck 1000007E, {ffffffffc0000005, fffff8001ad9fddd, ffffd001ebb06628, ffffd001ebb05e30}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8001ad9fddd, The address that the exception occurred at
    Arg3: ffffd001ebb06628, Exception Record Address
    Arg4: ffffd001ebb05e30, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VidSchiInterlockedRemoveHeadListIfExist
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  P1.20
      BIOS Release Date             05/08/2014
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 14 00:06:49.183 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091314-8109-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:00:41.846
    Probably caused by :ntkrnlmp.exe ( nt!PspReturnQuota+45 )
    BugCheck 3B, {c0000005, fffff8013f2ae765, ffffd0016e22be50, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8013f2ae765, Address of the instruction which caused the bugcheck
    Arg3: ffffd0016e22be50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_nt!PspReturnQuota
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  P1.20
      BIOS Release Date             05/08/2014
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Sep 14 00:21:53.032 2014 (UTC - 4:00)**************************
    bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
    avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    gzflt.sys                   Fri Aug 23 06:48:49 2013 (52173E11)
    
    bdfndisf6.sys               Wed Nov 13 08:35:12 2013 (52838010)
    e1d64x64.sys                Tue Feb  4 04:14:25 2014 (52F0AF71)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
    atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
    atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
    avc3.sys                    Thu May  8 09:42:51 2014 (536B89DB)
    trufos.sys                  Fri May 30 02:52:56 2014 (53882AC8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 14 00:06:49.183 2014 (UTC - 4:00)**************************
    iqvw64e.sys                 Thu Nov 14 10:22:43 2013 (5284EAC3)
    avckf.sys                   Thu May  8 09:48:18 2014 (536B8B22)
    
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 64


    Here are the event logs. I will run memtest again while I'm at class this evening.

    Thanks for the reply.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1 64


    OK. So I'm about 99% sure it's the RAM, ran memtest and it found about 167,000 errors in the first pass.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You can try unplugging the system from the wall, removing the RAM, and then cleaning the slots out.
    Then try the RAM stick by stick in one slot (and run 3 passes of MemTest on it), then do that with the rest of the sticks.
    If any of the sticks passes the RAM test, then test that stick in the other slots w/3 passes of MemTest.

    Good luck!
      My System SpecsSystem Spec

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