Solved System Service Exception

CarlOwen · Sep 12, 2014

Please can you assist with my BSOD issue I have been getting occasionally. It generally happens when playing BF4 but that may be a coincidence since I play it alot.

Diagnostic tool result attached

usasma · Sep 13, 2014

Only 15 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Recently I've seen significant problem resolution in Gigabyte motherboards by getting the latest UEFI/BIOS updates. Please visit the Gigabyte website and get the latest availale update. If possible, use the builtin Windows Update tool to update it.

Free space is getting low on your SSD. Keep an eye on it. 15% free is ideal, but most systems can get by with as little as 10% free without experiencing problems.

There are a lot of Live Kernel Events in the WER section of MSINFO32.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

There are a lot of Windows Update failures in the WER section of MSINFO32. If you continue to experience problems with it, post over in the Windows Updates & Activation forum located here: Windows Updates & Activation - Windows 8 Forums

Please uninstall Gigabyte ET6 (EasyTune). If EasySaver is also installed, please uninstall it. These 2 are known to cause BSOD's in some Windows systems.

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

If you have Corsair Link2 installed, please uninstall it as it's known to cause BSOD's on some Windows systems.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WmVirHid.sys Tue Apr 27 16:08:53 2010 (4BD74455)
Logitech WingMan Virtual Hid Device Driver
http://www.carrona.org/drivers/driver.php?id=WmVirHid.sys

WmXlCore.sys Tue Apr 27 16:09:26 2010 (4BD74476)
Logitech WingMan Translation Driver
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys

WmBEnum.sys Tue Apr 27 16:10:19 2010 (4BD744AB)
Logitech WingMan Virtual Bus Enumerator Driver
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Sep 12 12:57:38.599 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-6093-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:43:56.960[/B]
Probably caused by :[B]memory_corruption ( nt!MiTryLocateWsle+230 )[/B]
BugCheck [B]3B, {c0000005, fffff800f8277eb0, ffffd00025eaac90, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f8277eb0, Address of the instruction which caused the bugcheck
Arg3: ffffd00025eaac90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  bf4.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!MiTryLocateWsle[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3293[/B]
  BIOS Version                  F9
  BIOS Release Date             03/21/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68P-DS3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  1 11:56:04.742 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090114-5968-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 1:34:07.383[/B]
*** ERROR: Module load completed but symbols could not be loaded for WUDFRd.sys
Probably caused by :[B]WUDFRd.sys ( WUDFRd+1f0fa )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8000441f0fa, ffffd00037f8d518, ffffd00037f8cd20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000441f0fa, The address that the exception occurred at
Arg3: ffffd00037f8d518, Exception Record Address
Arg4: ffffd00037f8cd20, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: [B]AV_WUDFRd+1f0fa[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3293[/B]
  BIOS Version                  F9
  BIOS Release Date             03/21/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68P-DS3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Sep 12 12:57:38.599 2014 (UTC - 4:00)**************************
[COLOR=RED][B]WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)[/B][/COLOR]
[COLOR=RED][B]WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)[/B][/COLOR]
[COLOR=RED][B]WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)[/B][/COLOR]
[DEL]prepdrv.sys                 Wed Aug  3 08:56:26 2011 (4E39457A)
[/DEL]IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
AppleCharger.sys            Wed Oct 24 20:51:02 2012 (50888CF6)
vsmraid.sys                 Wed Jan 23 15:35:43 2013 (5100499F)
igdkmd64.sys                Fri Mar  8 21:10:00 2013 (513A99F8)
MpFilter.sys                Fri Jun  7 19:01:11 2013 (51B26637)
Smb_driver_Intel.sys        Thu Aug  1 20:54:20 2013 (51FB033C)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)

iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
[DEL]dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
[/DEL]corsveng2kamd64.sys         Mon Feb  3 13:42:16 2014 (52EFE308)
Rt630x64.sys                Tue Feb 18 06:44:16 2014 (53034790)
AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
RTKVHD64.sys                Wed May 28 08:17:12 2014 (5385D3C8)
[/font]

CarlOwen · Sep 28, 2014

System has been running lovely for the last two weeks after implementing your instructions. Thank you very much.

usasma · Sep 28, 2014

I'm glad to hear it. Thanks for letting us know!

Solved System Service Exception

CarlOwen

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

CarlOwen

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One