Random restarts, Kernal-Power, Event ID 41, Catagory 61

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KetchupNinja

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Random restarts, Kernal-Power, Event ID 41, Task Cat 63

Hello everyone,

I've recently built a new system using the X99 platform and have been experiencing a problem. Every once and a while, my PC will just randomly restart with no BSOD screen. I have ran Prime95 on Blend mode for 8 hours with no errors and haven't been able to replicate the restarts.

Any tips are welcome! Thanks!
 
Last edited:

My Computer

System One

  • OS
    Winjdows 8
    Computer type
    PC/Desktop
    CPU
    Intel 5930K
    Motherboard
    Asus X99 Deluxe
    Memory
    16gb (4x4) G.Skill DDR4-2400
    Graphics Card(s)
    eVGA Nvidia GTX 780 3gb
Hi KetchupNinja & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code: 
********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


MANUALLY_INITIATED_CRASH (e2)
The user manually initiated this crash dump.
Arguments:
Arg1: 0000000000000000
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000


Debugging Details:
------------------




DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump


BUGCHECK_STR:  MANUALLY_INITIATED_CRASH


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  System


CURRENT_IRQL:  2


ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre


LAST_CONTROL_TRANSFER:  from fffff800042544a4 to fffff8010cfbdca0


STACK_TEXT:  
ffffd000`209ff0b8 fffff800`042544a4 : 00000000`000000e2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffffd000`209ff0c0 fffff800`04253ed8 : ffffe000`00000001 ffffd000`00000000 ffffe000`061be000 00000000`43627355 : kbdhid!KbdHidProcessCrashDump+0x1e0
ffffd000`209ff100 fffff800`04081632 : ffffe000`061e8cd0 00000000`00000001 ffffe000`00000000 fffff800`04082628 : kbdhid!KbdHid_InsertCodesIntoQueue+0xb0
ffffd000`209ff160 fffff800`040819f2 : ffffe000`000000c6 fffff800`0407fc81 ffffe000`0644deb4 ffffe000`0644dcf0 : HIDPARSE!HidP_KbdPutKey+0x3e
ffffd000`209ff190 fffff800`0408186f : ffffe000`0644dd28 ffffe000`061e8cd0 00000000`0000000e 00000000`00000001 : HIDPARSE!HidP_ModifierCode+0xbe
ffffd000`209ff1c0 fffff800`040817c9 : 00000000`00000000 fffff800`0407f9be ffffe000`0644f010 00000000`00000000 : HIDPARSE!HidP_TranslateUsage+0x6b
ffffd000`209ff200 fffff800`04253c40 : 00000000`00000000 00000000`00000000 ffffe000`0644dc10 ffffe000`06183010 : HIDPARSE!HidP_TranslateUsageAndPagesToI8042ScanCodes+0xdd
ffffd000`209ff260 fffff801`0ceb13a8 : ffffe000`0644f010 ffffe000`00000001 fffff800`00000000 ffffe000`06193890 : kbdhid!KbdHid_ReadComplete+0x2e4
ffffd000`209ff2e0 fffff800`0406410f : ffffe000`066d03c0 ffffe000`00000006 ffffd000`209ff450 00000000`00000009 : nt!IopfCompleteRequest+0x438
ffffd000`209ff3f0 fffff800`04063ae2 : ffffe000`00000000 ffffe000`061f81d0 00000000`00000008 ffffe000`061f8000 : HIDCLASS!HidpDistributeInterruptReport+0x12f
ffffd000`209ff490 fffff801`0ceb13a8 : ffffe000`06462010 ffffe000`06462010 ffffd000`209ff501 ffffe000`064625f3 : HIDCLASS!HidpInterruptReadComplete+0x2ae
ffffd000`209ff520 fffff800`0025c8fc : 00000000`ffffffff 00000000`00000000 00000000`00000004 ffffe000`0355da70 : nt!IopfCompleteRequest+0x438
ffffd000`209ff630 fffff800`00269364 : ffffe000`030f1950 00000000`00000000 ffffd000`00000001 ffffe000`030f1702 : Wdf01000!FxRequest::CompleteInternal+0x23c
ffffd000`209ff6f0 fffff800`029c4e4a : ffffe000`030f1950 ffffd000`209f0000 ffffe000`030f17b0 ffffe000`030f17b0 : Wdf01000!imp_WdfRequestComplete+0x8c
ffffd000`209ff760 fffff800`029c5dc0 : ffffe000`030f1950 00000000`00000001 ffffe000`030f19d0 ffffd000`209ff8e0 : USBXHCI!Bulk_Transfer_CompleteCancelable+0x15a
ffffd000`209ff7c0 fffff800`029b3043 : 00000000`00000780 ffffe000`037dcf20 00000000`00000000 ffffe000`03609590 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x3a8
ffffd000`209ff870 fffff800`002f4c81 : 00000000`00000000 ffffffff`00000003 00001fff`fc8232c8 00000000`ffffffff : USBXHCI!Interrupter_WdfEvtInterruptDpc+0x427
ffffd000`209ff970 fffff801`0ceef840 : ffffd000`209d7f00 ffffd000`209ffb20 ffffe000`037dcd30 ffffe000`0360e570 : Wdf01000!FxInterrupt::DpcHandler+0xc1
ffffd000`209ff9a0 fffff801`0ceef520 : ffffe000`0360e570 00000000`00000001 ffffd000`209ffc10 fffff801`0ceeaaec : nt!KiExecuteAllDpcs+0x1b0
ffffd000`209ffaf0 fffff801`0cfc17ea : ffffd000`209d5180 ffffd000`209d5180 00000000`00000000 ffffd000`209e1440 : nt!KiRetireDpcList+0xd0
ffffd000`209ffc60 00000000`00000000 : ffffd000`20a00000 ffffd000`209fa000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a




STACK_COMMAND:  kb


FOLLOWUP_IP: 
kbdhid!KbdHidProcessCrashDump+1e0
fffff800`042544a4 cc              int     3


SYMBOL_STACK_INDEX:  1


SYMBOL_NAME:  kbdhid!KbdHidProcessCrashDump+1e0


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: kbdhid


IMAGE_NAME:  kbdhid.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  5215f861


IMAGE_VERSION:  6.3.9600.16384


BUCKET_ID_FUNC_OFFSET:  1e0


FAILURE_BUCKET_ID:  MANUALLY_INITIATED_CRASH_kbdhid!KbdHidProcessCrashDump


BUCKET_ID:  MANUALLY_INITIATED_CRASH_kbdhid!KbdHidProcessCrashDump


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:manually_initiated_crash_kbdhid!kbdhidprocesscrashdump


FAILURE_ID_HASH:  {a90fbd35-7a19-bced-0f76-fa89d249d332}


Followup: MachineOwner
---------

It appears that you initiated the crash manually. You pressed the key Combo mistakenly. The below registry keys must be set in order to enable the manual crash. Please follow the below steps in the QUOTE.
  1. With PS/2 keyboards, you must enable the keyboard-initiated crash in the registry. In the registry keyHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters, Delete the value named CrashOnCtrlScroll.
  2. With USB keyboards, you must enable the keyboard-initiated crash in the registry. In the registry keyHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbdhid\Parameters, Delete the value named CrashOnCtrlScroll.
Click to expand...

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hello and thanks for your reply!

The manual crash was intended as the memory dump was never generated for the random reboots. Still having the same issue with no memory dump being generated.
 

My Computer

System One

  • OS
    Winjdows 8
    Computer type
    PC/Desktop
    CPU
    Intel 5930K
    Motherboard
    Asus X99 Deluxe
    Memory
    16gb (4x4) G.Skill DDR4-2400
    Graphics Card(s)
    eVGA Nvidia GTX 780 3gb
KetchupNinja said:
Hello and thanks for your reply!

The manual crash was intended as the memory dump was never generated for the random reboots. Still having the same issue with no memory dump being generated.
Click to expand...

Hello KetchupNinja ^_^,

Dump files are only generated in the case of Blue Screens. A random restart won't make the system create a Dump file.

Kernel Power Event ID 41 is related to Power Events.

Could you please download Core Temp from this **LINK** and note the temperature readings when idle, under load?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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