Windows 8 crashes after it wakes up from sleep mode

Kaebuscus

New Member
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Location
California
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached

System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now. I'll be thankful with any sort of help!

My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640

16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Hi Kaebuscus & Welcome to the forums ^_^,

Unfortunately the ZIP file uploaded by you does not contain any Dump files to analyze and lacks certain other reports as well :(

Please follow the instructions carefully over here :-
http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

and follow the Option 1.

Make sure you let the app run for at least 15 minutes or till it says that it has completed it's work.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Kaebuscus & Welcome to the forums ^_^,

Unfortunately the ZIP file uploaded by you does not contain any Dump files to analyze and lacks certain other reports as well :(

Please follow the instructions carefully over here :-
http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

and follow the Option 1.

Make sure you let the app run for at least 15 minutes or till it says that it has completed it's work.


ah whoops. Well I did it again, it all seems dandy but then it gave me an error /)n(\
View attachment 50742
Its in the FAQ on the instructions page but it doesn't really explain how to fix it. But when I go to the file destination it looks like this.
View attachment 50743

I think its the host and Driver list tabs that are causing it. Regardless I'll still attach what I have in case it still works. I also did option two, I wasn't sure if that was just as effective as one, but I'll have that attached as well.
 
Last edited:

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Hi Kaebuscus ^_^,

I am extremely sorry for the late response :(

Unfortunately, both the the ZIP files do not contain any dump files. You would have to manually ZIP them up and upload to a file hoster like OneDrive or Dropbox.

Please go to this path - "C:\Windows\Minidumps" and see if there are any dumps or not. If there are, then please zip them up and upload. Note that you might need to copy the dump files to some other folder first before you could zip them up due to permission issues.

Also, is there any presence of the file - "C:\Windows\Memory.DMP" ?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
there's nothing in the minidump folder eWe; And no memory folder either. Ah sorry for all the trouble, its really okay if it's too much to figure out
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
there's nothing in the minidump folder eWe; And no memory folder either. Ah sorry for all the trouble, its really okay if it's too much to figure out

Don't worry. No trouble you are giving me ^_^.

Could you please search for "*.dmp" file in the C: drive? Most likely there would be a dump file in that.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I found these. They werent in the minidump folder but i went to

c:\WINDOWS\system32\config\systemprofile\appdata\local\crashdumps

so hopefully this is what I needed to find
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Hi Kaebuscus the medic ;)

Is TF2 still interesting? These dump files are not the ones I am looking for, but I think these could cause the system to crash. It is most likely because of the NVIDIA Streaming Service. An analysis of the same has been given below :-
Code:
0:000> !analyze -v*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************




FAULTING_IP: 
ntdll!RtlRaiseStatus+20
00007fff`521cc0b4 488b85b8000000  mov     rax,qword ptr [rbp+0B8h]


EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00007fff521cc0b4 (ntdll!RtlRaiseStatus+0x0000000000000020)
   ExceptionCode: c0000142
  ExceptionFlags: 00000001
NumberParameters: 0


CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=00007fff521371d2 rbx=00000000c0000142 rcx=0000000000000000
rdx=0000000000000003 rsi=00007ff738acb000 rdi=00000000c0000142
rip=00007fff521cc0b4 rsp=000000000034f300 rbp=000000000034f400
 r8=00007fff52176a00  r9=00000000003e1cc0 r10=000000000034f4c0
r11=000000000000000f r12=000000000034f960 r13=00007fff520e0000
r14=0000000000000001 r15=00007ff738ace000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000204
ntdll!RtlRaiseStatus+0x20:
00007fff`521cc0b4 488b85b8000000  mov     rax,qword ptr [rbp+0B8h] ss:00000000`0034f4b8=00007fff521cc0b4


PROCESS_NAME:  nvstreamsvc.exe


ERROR_CODE: (NTSTATUS) 0xc0000142 - {DLL Initialization Failed}  Initialization of the dynamic link library %hs failed. The process is terminating abnormally.


EXCEPTION_CODE: (NTSTATUS) 0xc0000142 - {DLL Initialization Failed}  Initialization of the dynamic link library %hs failed. The process is terminating abnormally.


NTGLOBALFLAG:  0


APPLICATION_VERIFIER_FLAGS:  0


[COLOR=#ff0000][B][U]APP:  nvstreamsvc.exe[/U][/B][/COLOR]


ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre


PRIMARY_PROBLEM_CLASS_DATA:  


FAULTING_THREAD:  0000000000001bc0


BUGCHECK_STR:  APPLICATION_FAULT_STATUS_DLL_INIT_FAILED_BEFORE_WRITE


PRIMARY_PROBLEM_CLASS:  STATUS_DLL_INIT_FAILED_BEFORE_WRITE


DEFAULT_BUCKET_ID:  STATUS_DLL_INIT_FAILED_BEFORE_WRITE


LAST_CONTROL_TRANSFER:  from 00007fff52198386 to 00007fff521cc0b4


STACK_TEXT:  
00000000`0034f300 00007fff`52198386 : 00007fff`520e0000 00000000`00000000 ffffffff`c0000142 00007ff7`38acb000 : ntdll!RtlRaiseStatus+0x20
00000000`0034f8a0 00007fff`52149c6a : 00000000`0034f960 00000000`00000000 00000000`00000000 00007ff7`38acb000 : ntdll!_LdrpInitialize+0x4e6ca
00000000`0034f910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe




FOLLOWUP_IP: 
ntdll!_LdrpInitialize+4e6ca
00007fff`52198386 90              nop


SYMBOL_STACK_INDEX:  1


SYMBOL_NAME:  ntdll!_LdrpInitialize+4e6ca


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: ntdll


IMAGE_NAME:  ntdll.dll


DEBUG_FLR_IMAGE_TIMESTAMP:  53eebd22


STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb


FAILURE_BUCKET_ID:  STATUS_DLL_INIT_FAILED_BEFORE_WRITE_c0000142_ntdll.dll!_LdrpInitialize


BUCKET_ID:  APPLICATION_FAULT_STATUS_DLL_INIT_FAILED_BEFORE_WRITE_ntdll!_LdrpInitialize+4e6ca


ANALYSIS_SOURCE:  UM


FAILURE_ID_HASH_STRING:  um:status_dll_init_failed_before_write_c0000142_ntdll.dll!_ldrpinitialize


FAILURE_ID_HASH:  {471777e6-6921-b46b-4cbe-70a6f1aa4c2c}


Followup: MachineOwner
---------
Please follow the below steps to disable the NVIDIA Streaming Service :-

  1. Press Start(Windows Button)+R to open the RUN Prompt.
  2. Type in "services.msc" (without the quotes) and press Enter.
  3. A services window will open. In the list, find the service named as "NVIDIA Streaming Service".
  4. Once found, Right Click on it and click on Properties.
  5. Once the properties window is opened, under the Startup Type Dropdown, select DISABLED.
  6. Once it is done, click on OK and then restart the system.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Heh, the Game has gotten old to me but I still love all the comics, animations, and just characters over all. I Just recentally cosplayed medic at comic con as well !

But anyways, I did as you said and unfortunately it didnt work :confused: Is there anyway it could be a hardware issue?

I'm not quite sure where to find any other dump files, theyre not in %systemroot%/Minidump
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
I did a little bit further investigating. I went back to system properties and turned off automatic restart after the crash, also tweaked with the (mini) dump locations/types.

Well when it crashed again, it came up with this as usual
View attachment 51202
Normally, since it was on automatic restart, it would simply flash this then restart, not giving me enough time to read it. This lead me to believe that you know, maybe it didnt give it enough time to collect the error files. So i let it sit for a while, and it still remained at 0% Needless to say, still no dump files being written

Also, I'm not sure if this is any help to you, but it wont hurt to add. Maybe a month ago, when it went to sleep and i woke it up, it didn't crash. But anything related to windows wasnt function. It wouldnt let me go to the start menu unless I pressed the button on my computer, and the search function wouldnt pop up if I moved my mouse to the right of the screen. So could it be something wrong with windows?

After I disabled NVIDIA streaming, and crash automatic restart, my computer has gotten REALLY slow. Sigh
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
There are several Live Kernel events in the WER section of the MSINFO32 report.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
There are several Live Kernel events in the WER section of the MSINFO32 report.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Alright I did what you said, hopefully I did it correctly and let me know if not. I'll check out the other things you linked as well, thanks!
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
There are repetitive errors (just before the system crashes) of attempts to read the hosts file.
I have to wonder about malware - have you performed any scans for malware?
Here's a list of free scanners (it's older, so you'll have to find one's that are compatible w/Win8): Free Online AntiMalware Resources
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I use the normal Windows Defender (it shows theres nothing wrong) thats included with windows 8 but I'll try something else
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
ah, I'm still having no luck. :(

First I tried Free Malware Removal Tool from Microsoft

Then TDSS killer which is really powerful isnt it?

I did full scans with all of them and each came back with nothing.

Then I tried ESET online Scanner. This one picked up about 16 things but it didn't say in much detail to what they were. I should have saved the log but it mostly said adware. The word Trojan popped up but I don't actually think it was one. Anyways it either quarantined or deleted the files and I think it messed with an important system file because when I restarted it, put the computer to sleep to test it, it came back up with a black screen. I could still move my mouse but it wouldn't restart. Finally it did after a little but then couldn't start up. Eventually I got the thing to do a system restore and now we're back to square one unfortunately.

Maybe I'll just invest in a new one
 

My Computer

System One

  • OS
    64-bit
    System Manufacturer/Model
    Avatar
    CPU
    AMD FX(tm)-6100 Six-Core Processor
    Memory
    16.00 GB RAM
    Graphics Card(s)
    GeForce GT 640
    Monitor(s) Displays
    HP 2511x
    Screen Resolution
    1920 x 1080
    Browser
    Google Chrome
    Antivirus
    Windows Defender
If you can afford it, it's always nice to buy new stuff!
If not, then we'll continue to work on this.

FWIW - I'd have to suspect malware here. I'd suggest posting over in the System Security forums for more expert help with this tho' - I'm just not that good with malware. Here's the link to their forum: System Security - Windows 8 Forums

The Black Screen error is usually very difficult to fix. I've spent weeks trying to repair these errors without success. Now we just try System Restore and if it doesn't work, then we wipe the hard drive and start over with a fresh copy of Windows.

So, another option is to backup and then wipe the system and reinstall Windows.
Wiping the system will erase all traces of malware (and will wipe out all your data also)
Then a fresh install of WIndows will be squeaky clean!

Don't forget to scan the backup with a new and updated antivirus - as there's no telling if the bad guy saved itself to one of your data files/folders.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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