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Windows 8.1 Pro BSOD; (atikmdag.sys)

  1. #1

    Windows 8.1 Pro BSOD; (atikmdag.sys)


    SF_10-09-2014

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (atikmdag.sys)

    Hello!

    I recently upgraded my hard drive+fresh install and since I've experienced a couple BSoD errors. I believe both times the errors occurred I was watching some plugin-forced html5 youtube videos. Also every BSoD error required me to manually power down the computer as it never restarted itself after collecting information.

    I'm not really sure what could have went wrong. I've only installed windows, updates, and the ATI driver via 'auto detect and install tool.'

    Any help would be great!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi wepr6 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    0: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800b539bdbb, The address that the exception occurred at
    Arg3: ffffd00162906128, Exception Record Address
    Arg4: ffffd00162905930, Context Record Address
    
    
    Debugging Details:
    ------------------
    
    
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    
    FAULTING_IP: 
    atikmdag+c7dbb
    fffff800`b539bdbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
    
    
    EXCEPTION_RECORD:  ffffd00162906128 -- (.exr 0xffffd00162906128)
    ExceptionAddress: fffff800b539bdbb (atikmdag+0x00000000000c7dbb)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000000006a8
    Attempt to read from address 00000000000006a8
    
    
    CONTEXT:  ffffd00162905930 -- (.cxr 0xffffd00162905930;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=00000000000f0000 rdi=0000000000000002
    rip=fffff800b539bdbb rsp=ffffd00162906360 rbp=ffffe0010db17060
     r8=0000000000000002  r9=000000f410da8000 r10=0000000000000000
    r11=fffff800b421d587 r12=ffffe0010d996180 r13=ffffe0010cf30dc0
    r14=ffffe00112001010 r15=fffff800b52d4000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc7dbb:
    fffff800`b539bdbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=00000000000f0000 rdi=0000000000000002
    rip=fffff800b539bdbb rsp=ffffd00162906360 rbp=ffffe0010db17060
     r8=0000000000000002  r9=000000f410da8000 r10=0000000000000000
    r11=fffff800b421d587 r12=ffffe0010d996180 r13=ffffe0010cf30dc0
    r14=ffffe00112001010 r15=fffff800b52d4000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc7dbb:
    fffff800`b539bdbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Resetting default scope
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  0
    
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    
    EXCEPTION_PARAMETER2:  00000000000006a8
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8003a355138
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     00000000000006a8 
    
    
    FOLLOWUP_IP: 
    atikmdag+c7dbb
    fffff800`b539bdbb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]
    
    
    BUGCHECK_STR:  AV
    
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    
    LAST_CONTROL_TRANSFER:  from 00000000001e6ad5 to fffff800b539bdbb
    
    
    STACK_TEXT:  
    ffffd001`62906360 00000000`001e6ad5 : 00000000`00000000 00000000`00000000 00000000`000000aa ffffe001`12001010 : atikmdag+0xc7dbb
    ffffd001`62906368 00000000`00000000 : 00000000`00000000 00000000`000000aa ffffe001`12001010 fffff800`b53fcf6f : 0x1e6ad5
    
    
    
    
    SYMBOL_STACK_INDEX:  0
    
    
    SYMBOL_NAME:  atikmdag+c7dbb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: atikmdag
    
    
    IMAGE_NAME:  atikmdag.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c
    
    
    STACK_COMMAND:  .cxr 0xffffd00162905930 ; kb
    
    
    FAILURE_BUCKET_ID:  AV_atikmdag+c7dbb
    
    
    BUCKET_ID:  AV_atikmdag+c7dbb
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:av_atikmdag+c7dbb
    
    
    FAILURE_ID_HASH:  {0471d6b8-06e1-47c6-22ba-995dd0010efa}
    
    
    Followup: MachineOwner
    ---------
    As we can see from the Dump files, the instruction was to Move the contents of RBX register while adding 6A8H to the value of RBX register and then storing it in RAX register. Note that both the values in the registers above is NULL or 0.

    This is particularly caused by the Driver using Bad Pointers or the Drivers are bad for your ATI.

    I would suggest you to remove the currently installed ATI Drivers using this **TOOL** and then install the LATEST driver from the System Manufacturer (If using Laptop) or from the ATI Website (BETA Drivers). If that does not work, try a driver which is few versions behind the current release or came with the Driver Installation Media with your ATI Device.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

Windows 8.1 Pro BSOD; (atikmdag.sys)
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