Windows 8 and 8.1 Forums


BSOD when I boot into Windows 8.1

  1. #1


    Posts : 4
    Windows 8.1

    BSOD when I boot into Windows 8.1


    I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
    Any help would be greatly appreciated.
    I'll try to attach some minidump files.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8.1


    heres the dump files
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    My first suspicion here is a hard drive problem.
    First, please backup any data that you want to save.
    Then please start with these free hardware diagnostics: Hardware Diagnostics

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-14734-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:35.808
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd0002116eea8, ffffd0002116e6b0, fffff803c9cefc1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd0002116eea8
    Arg3: ffffd0002116e6b0
    Arg4: fffff803c9cefc1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep  9 15:13:31.563 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-21562-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:29.263
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd000208fbf38, ffffd000208fb740, fffff8036d6d9c1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd000208fbf38
    Arg3: ffffd000208fb740
    Arg4: fffff8036d6d9c1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep  7 13:48:20.899 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090714-23375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:1 days 21:16:06.587
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff802d64ed5d2, ffffd0002f553528, ffffd0002f552d30}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802d64ed5d2, The address that the exception occurred at
    Arg3: ffffd0002f553528, Exception Record Address
    Arg4: ffffd0002f552d30, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    My first suspicion here is a hard drive problem.
    First, please backup any data that you want to save.
    Then please start with these free hardware diagnostics: Hardware Diagnostics

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-14734-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:35.808
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd0002116eea8, ffffd0002116e6b0, fffff803c9cefc1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd0002116eea8
    Arg3: ffffd0002116e6b0
    Arg4: fffff803c9cefc1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep  9 15:13:31.563 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-21562-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:29.263
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd000208fbf38, ffffd000208fb740, fffff8036d6d9c1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd000208fbf38
    Arg3: ffffd000208fb740
    Arg4: fffff8036d6d9c1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep  7 13:48:20.899 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090714-23375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:1 days 21:16:06.587
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff802d64ed5d2, ffffd0002f553528, ffffd0002f552d30}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802d64ed5d2, The address that the exception occurred at
    Arg3: ffffd0002f553528, Exception Record Address
    Arg4: ffffd0002f552d30, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Okay thanks. I'll try uninstalling the drivers. I know I should've used the SF Diagnostic Tool but I couldn't get it to work. I think it's because I transferred the minidumps to my laptop. I put them in my laptops minidump file but it still said it couldn't find anything. I'll try again if uninstalling Daemon Tools doesn't fix it. Thanks again.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    My first suspicion here is a hard drive problem.
    First, please backup any data that you want to save.
    Then please start with these free hardware diagnostics: Hardware Diagnostics

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    So far so good! Unistalled Daemon Tools and haven't had a crash since! Thanks so much!
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Glad to hear it! Thanks for letting us know!
      My System SpecsSystem Spec

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