Solved BSOD when I boot into Windows 8.1

I

icedinferno

New Member
Messages
4
I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
Any help would be greatly appreciated.
I'll try to attach some minidump files.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD Black Edition FX-8350
    Memory
    8gb GSKILLZ RAM
    Graphics Card(s)
    NVIDIA GTX 770
heres the dump files
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD Black Edition FX-8350
    Memory
    8gb GSKILLZ RAM
    Graphics Card(s)
    NVIDIA GTX 770
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

My first suspicion here is a hard drive problem.
First, please backup any data that you want to save.
Then please start with these free hardware diagnostics: Hardware Diagnostics

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Click to expand...

Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-14734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:01:35.808[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )[/B]
BugCheck [B]24, {b500190637, ffffd0002116eea8, ffffd0002116e6b0, fffff803c9cefc1c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd0002116eea8
Arg3: ffffd0002116e6b0
Arg4: fffff803c9cefc1c
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!KxWaitForLockOwnerShipWithIrql[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 15:13:31.563 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-21562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:01:29.263[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )[/B]
BugCheck [B]24, {b500190637, ffffd000208fbf38, ffffd000208fb740, fffff8036d6d9c1c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd000208fbf38
Arg3: ffffd000208fb740
Arg4: fffff8036d6d9c1c
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!KxWaitForLockOwnerShipWithIrql[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  7 13:48:20.899 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090714-23375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]1 days 21:16:06.587[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff802d64ed5d2, ffffd0002f553528, ffffd0002f552d30}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802d64ed5d2, The address that the exception occurred at
Arg3: ffffd0002f553528, Exception Record Address
Arg4: ffffd0002f552d30, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nt!KxWaitForLockOwnerShip[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
[/font]
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
usasma said:
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

My first suspicion here is a hard drive problem.
First, please backup any data that you want to save.
Then please start with these free hardware diagnostics: Hardware Diagnostics

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Click to expand...

Analysis:
The following is for informational purposes only.
Code: 
[FONT=lucida console]**************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-14734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:01:35.808[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )[/B]
BugCheck [B]24, {b500190637, ffffd0002116eea8, ffffd0002116e6b0, fffff803c9cefc1c}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd0002116eea8
Arg3: ffffd0002116e6b0
Arg4: fffff803c9cefc1c
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!KxWaitForLockOwnerShipWithIrql[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  9 15:13:31.563 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-21562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:01:29.263[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )[/B]
BugCheck [B]24, {b500190637, ffffd000208fbf38, ffffd000208fb740, fffff8036d6d9c1c}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd000208fbf38
Arg3: ffffd000208fb740
Arg4: fffff8036d6d9c1c
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!KxWaitForLockOwnerShipWithIrql[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  7 13:48:20.899 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090714-23375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]1 days 21:16:06.587[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff802d64ed5d2, ffffd0002f553528, ffffd0002f552d30}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802d64ed5d2, The address that the exception occurred at
Arg3: ffffd0002f553528, Exception Record Address
Arg4: ffffd0002f552d30, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nt!KxWaitForLockOwnerShip[/B]
  BIOS Version                  2301
  BIOS Release Date             01/06/2014
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[FONT=lucida console]**************************Tue Sep  9 16:40:44.110 2014 (UTC - 4:00)**************************
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
Click to expand...


Okay thanks. I'll try uninstalling the drivers. I know I should've used the SF Diagnostic Tool but I couldn't get it to work. I think it's because I transferred the minidumps to my laptop. I put them in my laptops minidump file but it still said it couldn't find anything. I'll try again if uninstalling Daemon Tools doesn't fix it. Thanks again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD Black Edition FX-8350
    Memory
    8gb GSKILLZ RAM
    Graphics Card(s)
    NVIDIA GTX 770
usasma said:
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

My first suspicion here is a hard drive problem.
First, please backup any data that you want to save.
Then please start with these free hardware diagnostics: Hardware Diagnostics

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Click to expand...

So far so good! Unistalled Daemon Tools and haven't had a crash since! Thanks so much!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    AMD Black Edition FX-8350
    Memory
    8gb GSKILLZ RAM
    Graphics Card(s)
    NVIDIA GTX 770
Glad to hear it! Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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