Windows 8 and 8.1 Forums

BSOD when running games

  1. #1

    Posts : 4

    BSOD when running games

    I'm creating this topic to request the evaluation of crash dump.

    It usually happens after 15 or 30 minutes playing without problem and not in all games

    Note: My computer is new, about 1 month.

    I am Brazilian and I used google translator to translate some of the files generated by sf diagnostics. Were partially translated (I kept the original files created in my native language Portuguese Brazil too.) Sorry if this becomes difficult that can help me.

    Thank you for your help.
    Last edited by Willams; 09 Sep 2014 at 02:06.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 6 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    These drivers aren't installed, please install them:
    Porta serial PCI PCI\VEN_8086&DEV_8C3D&SUBSYS_1C3A1458&REV_04\3&11583659&0&B3 Os drivers para este dispositivo não estão instalados.
    Controlador de comunicação PCI simples PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0 Os drivers para este dispositivo não estão instalados.
    Não disponível USB\VID_093A&PID_2620&MI_00\6&163532E1&0&0000 Os drivers para este dispositivo não estão instalados.
    The first 2 appear to be a part of the chipset drivers for your system. Please install the latest, Win8.1 compatible version.
    The last item is a USB device, most likely a video camera. Either install the latest, Win8.1 compatible drivers, or uninstall it and physically remove the device from your system.

    These devices are disabled. Is this deliberate? If so, why?:
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0015&SUBSYS_10DE0101&REV_1001\5&17859A0F&0&0001 Este dispositivo está desativado.
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0015&SUBSYS_10DE0101&REV_1001\5&17859A0F&0&0101 Este dispositivo está desativado.
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0015&SUBSYS_10DE0101&REV_1001\5&17859A0F&0&0201 Este dispositivo está desativado.
    NVIDIA High Definition Audio HDAUDIO\FUNC_01&VEN_10DE&DEV_0015&SUBSYS_10DE0101&REV_1001\5&17859A0F&0&0301 Este dispositivo está desativado.
    Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please uninstall Gigabyte EasySaver and EasyTune. They are known to cause BSOD's on some Windows systems.
    These are their drivers:

    This is a STOP 0x116 error, please follow the suggestions here: Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library

    The following is for informational purposes only.
    **************************Tue Sep  9 00:13:24.028 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090914-13859-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
    System Uptime:0 days 11:18:59.531
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+9bbe2c )
    BugCheck 116, {ffffe001d3096380, fffff80150c53e2c, ffffffffc000009a, 4}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arg1: ffffe001d3096380, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff80150c53e2c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
    CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F1
      BIOS Release Date             11/12/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Sep  9 00:13:24.028 2014 (UTC - 4:00)**************************
    gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
    etdrv.sys                   Thu Mar 19 22:59:06 2009 (49C3067A)
    npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    RTKVHD64.sys                Fri Mar 14 07:03:23 2014 (5322E1FB)
    Rt630x64.sys                Mon Mar 17 05:51:39 2014 (5326C5AB)
    avipbb.sys                  Thu Mar 20 03:46:51 2014 (532A9CEB)
    avgntflt.sys                Wed Apr 30 12:34:29 2014 (53612615)
    GUBootStartup.sys           Mon Aug 18 22:38:14 2014 (53F2B896)
      My System SpecsSystem Spec

  3. #3

    Posts : 4

    About the audio driver from nvidia, I disabled it because I researched the error before asking for help in the forum and some people reported that solved the problem by disabling all NVIDIA High Definition Audio. But it did not work with me.

    I will test the suggested procedures and will return soon with the results.

    Thank you for you help!
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    No problem with the audio driver (I'd seen this recommendation previously).
    Just be sure to re-enable it before updating your nVidia video drivers.
      My System SpecsSystem Spec

  5. #5

    Posts : 4

    I managed to play for more than 1 hour. About 1:30. When I was playing Assassin's Creed 4 (Game in which occurred the BSOD), decreases the resolution to 1336x768 for more fps.

    Some times the fps was below 30 (minimum 26 fps), and after 1 hour and 20 minutes, the computer froze on the game screen, but there has been no BSOD and only returned to normal using the reset (Note: I never played more than 30 minutes using 1600x900 resolution).

    This may simply indicate that this game is demanding / stressing too much of my video card and causing the problem?

    The interesting thing is that this happened with The Sims 4, but never happened again and I can play for hours and hours without problems.
    Last edited by Willams; 11 Sep 2014 at 00:23.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I suspect a problem with the video card, but the only sure way to test it is to try another video card.
    If you don't have one to try it with, see if you can purchase a new one from a place that'll let you return it for a full refund if it's not needed.
      My System SpecsSystem Spec

  7. #7

    Posts : 4

    Sorry for the delay in responding. I will test if it really is the video card. Many thanks for your help!
      My System SpecsSystem Spec

  8. #8

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I get notified by email when you respond.
    I'm really far behind in my posting, so any delays tend to work to me advantage! :0)
      My System SpecsSystem Spec

BSOD when running games
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