Windows 8 and 8.1 Forums


BSOD after playing BF4 0x0000000a

  1. #21


    Posts : 27
    Windows 8


    No what about the Dump file is that pointing to the network card as well? I have downloaded the latest update from the killer website, what furthur actions should i do?

    And is there anything else causing an issue or is the just the network card.

    Thanks

      My System SpecsSystem Spec

  2. #22


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for not being clear. The Driver Verifier enabled memory dumps point to your networking driver (e22w8x64.sys)
    While in most cases this is evidence of a driver problem, there is a possibility that it could also be a hardware problem.
    As replacing the drivers is easiest (and cheapest), we'll try that first.

    Another thing to try is to:
    - download the latest update
    - uninstall the current drivers
    - then install the latest update (this will help if the old drivers are corrupted in some way - and if the installer doesn't replace them).

    I don't see signs of anything else causing problems, but the true test is to update the networking drivers and see if the BSOD's stop. Sometimes the causes don't show up in the reports or the dump files - so we have to look for clues and try different things.

    2 generalizations:
    - a BSOD topic most often takes 2 pages of posts to finish. If it's a difficult one, it can take 4 or 5 pages of posts.
    - I usually wait a week without a BSOD before I think a problem may be fixed. And I usually wait for 2 weeks until I think it is fixed.
      My System SpecsSystem Spec

  3. #23


    Posts : 27
    Windows 8


    Hey Blue Screen Again lol

    its annying XD
      My System SpecsSystem Spec

  4. #24


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This one blames the video card drivers.
    If you haven't replaced the video card drivers, I suggest that you do that next.
    To do it you'll:
    - download a fresh copy of the video drivers
    - uninstall the current video drivers
    - install the freshly downloaded video drivers
    - monitor for further BSOD's

    Synaptic driver is still loading.
    Please do this:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc (Recovery Drive in Win8.1):
    Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of SynTP.sys that are starting (or any other Synaptics entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of SynTP.sys (or any other Synaptics entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of SynTP.sys or any other Synaptics entries are disabled.
    7) EXPERIMENTAL STEP (only try if you're certain of your abilities - I have not tried this step myself). Search the registry (use regedit.exe) to locate any entries that have the driver name (SynTP.sys) or the program name (Synaptics). Delete these keys (it's advisable to back them up first - but you've also backed up the entire registry when creating a System Restore point in step 1. Alternatively, you can set the values in these keys to DISABLED (but the "how" of this is beyond the scope of this).
    8) Go to C:\Windows\System32\drivers and rename the SynTP.sys driver to SynTP.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename SynTP.BAD to SynTP.sys
    Code:
    ren C:\Windows\System32\drivers\SynTP.BAD C:\Windows\System32\drivers\SynTP.sys
    21) Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
    If this doesn't fix it, then run these hardware diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Sep 23 22:00:02.680 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092314-6203-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 2:20:54.336
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :dxgkrnl.sys ( dxgkrnl!ADAPTER_DISPLAY_DdiSetVidPnSourceAddress+67 )
    BugCheck D1, {1, 8, 8, 1}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000001, memory referenced
    Arg2: 0000000000000008, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000001, address which referenced memory
    PROCESS_NAME:  bf4.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_dxgkrnl!ADAPTER_DISPLAY_DdiSetVidPnSourceAddress
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
    MaxSpeed:     4000
    CurrentSpeed: 4000
      BIOS Version                  V1.5
      BIOS Release Date             07/31/2014
      Manufacturer                  MSI
      Product Name                  MS-7917
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Sep 23 22:00:02.680 2014 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    SynTP.sys                   Wed Oct  3 23:24:55 2012 (506D0187)
    e22w8x64.sys                Wed Mar 20 17:24:01 2013 (514A28F1)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    bwcW8x64.sys                Fri Nov  8 10:31:59 2013 (527D03EF)
    imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
    INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
    atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
    amdacpksd.sys               Thu Apr 17 21:54:17 2014 (535085C9)
    atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
    iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
    dump_iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    rzhnet.sys                  Mon May 19 02:43:39 2014 (5379A81B)
    rzendpt.sys                 Mon May 19 02:43:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 02:43:44 2014 (5379A820)
    rzjstk.sys                  Mon May 19 02:44:10 2014 (5379A83A)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    rzhnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzjstk.sys
      My System SpecsSystem Spec

  5. #25


    Posts : 27
    Windows 8


    I tried disabling all instances of Syntp in autoruns but the problem is my keyboard stops working, so whats the best course of action?


    Also I have uninstalled and did a driver total uninstaller and reinstalled beta drivers, if it blue screens and its video drivers i dont know what else to do XD

    Thanks!
      My System SpecsSystem Spec

  6. #26


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The best course of action is to:

    - download a fresh set of the latest, Win8.1 compatible keyboard software/drivers
    - uninstall the current set from your system.
    - install the freshly downloaded software/drivers

    Install the latest, Win8.1 compatible Killer Network/LAN driver from here: MSI USA - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

    Install the latest, Win8.1 compatible video drivers from the AMD website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD )


    If the BSOD's continue, then run these free hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  7. #27


    Posts : 27
    Windows 8


    turns out synaptics powers my razer deathstalker ultimate

    so it looks like i need that

    Ok so now I am just getting a bluescreen ntoskrnl.exe+18aa62 idk why

    I updated Graphics, Updated Killer Driver, I need Synaptics, dont know what else i need XD

    I also tested ram and no errors came up so i am losing hope XD
    Last edited by mega31; 24 Sep 2014 at 22:02.
      My System SpecsSystem Spec

  8. #28


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did you get new Razer Deathstalker drivers?
    Which of the hardware diagnostics have you run?
    The tests are:
    - Hard drive
    - Memory
    - Malware
    - Prime95
    - Furmark
    - other video
    - CPU
      My System SpecsSystem Spec

  9. #29


    Posts : 27
    Windows 8


    yes i downloaded the razer synapse program that has the drivers, and i have just run memtest nothing else

    I did a refresh of Windows 8.1 so im gonna see if anything comes up

    So now when I play BF4 i get a red screen and then comp restarts, problem is no dump files are created. This is driving me up the wall XD

    Ok so i did a FurMark Test My card stays at 86 Celcius then at 11:00 mark i got a page fault error

    here it is


    But when i restarted and it came to the desktop i got this message but no crash dump saying UNEXPECTED_KERNEL_MODE_TRAP

    Maybe this is a sign we are getting close maybe not, just wanna say thanks for helping though i would have given up by now

    I have also run Driver Verifier, I installed the Network drivers from MSI website but it still blue screens, also the network is in the motherboard does that mean i have to change the motherbaord??
    Last edited by mega31; 25 Sep 2014 at 21:47.
      My System SpecsSystem Spec

  10. #30


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I don't think that this is the motherboard.

    First, I wonder about the compatibility of your Razer DeathStalker Ultimate keyboard.
    The specifications show it working with Win8 but not with 8.1
    Try using another keyboard (and uninstalling the Razer software) to see if that helps.

    If that doesn't fix things, then I'd suspect your video card. This is because:
    - you have the red screen error
    - you had a problem when running FurMark
    - the memory dumps don't point to anything in particular (usually a sign of a hardware problem)

    I would suggest trying another video card. If you don't have one that you can try, then purchase one from a shop that will allow you to return it for your money back.

    Good luck!


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Sep 25 22:21:54.166 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092514-6046-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
    System Uptime:0 days 0:55:02.836
    Probably caused by :ntkrnlmp.exe ( nt!ExMapHandleToPointer+25 )
    BugCheck 50, {ffffc0012e2aeff0, 0, fffff801941f54e9, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffc0012e2aeff0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff801941f54e9, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_nt!ExMapHandleToPointer
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Sep 25 22:21:54.166 2014 (UTC - 4:00)**************************
    SynTP.sys                   Wed Oct  3 23:24:55 2012 (506D0187)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    cpuz137_x64.sys             Mon Feb 17 09:22:16 2014 (53021B18)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
    e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
    bwcW8x64.sys                Thu Apr 10 11:40:24 2014 (5346BB68)
    rzhnet.sys                  Mon May 19 02:43:39 2014 (5379A81B)
    rzendpt.sys                 Mon May 19 02:43:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 02:43:44 2014 (5379A820)
    rzjstk.sys                  Mon May 19 02:44:10 2014 (5379A83A)
    atikmpag.sys                Mon Aug 11 21:33:58 2014 (53E96F06)
    amdacpksd.sys               Mon Aug 11 22:25:25 2014 (53E97B15)
    atikmdag.sys                Mon Aug 11 22:37:53 2014 (53E97E01)
    
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz137_x64.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    rzhnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzjstk.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

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BSOD after playing BF4 0x0000000a
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