Windows 8 and 8.1 Forums


BSOD Playing Games, Error 0x124

  1. #1


    Posts : 2
    Windows 8.1 Pro 64 bit

    BSOD Playing Games, Error 0x124


    I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I was wondering if someone might be able to help by looking through my logs. Before I totally ditch the OC or spend the rest of my life fiddling with voltages, I wanted to confirm it isn't a problem with something else. I have looked through the logs some, but I don't really understand what I'm looking at.

    Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?

    System info:
    i5 4690k @ 4.2 GHz
    PowerColor AMD Radeon R9 290 PCs+ 4 GB
    Gigabyte Z97N-Gaming 5
    Kingstone Fury 2x4 GB DDR3-1866
    Samsung 840 EVO 500 GB SSD
    Seagate Barracuda 3 TB 7200 RPM HDD
    Silverstone SST-SX600G PSU (600W, 80+ Gold)

    Other things I've done:
    Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C
    Run Memtest86+ for 10 passes - no errors
    Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven)
    Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing
    Update motherboard and GPU BIOS
    Update drivers to most current manually

    The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.

    Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.

    I hope someone can help me out some! Thanks for reading.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The STOP 0x124 error is most often a hardware/compatibility/or low-level driver problem.
    The way to start is with these hardware diagnostics: Hardware Diagnostics (feel free to skip those that you've already run). From what I saw in my analysis, I'd suspect compatibility and low-level drivers before I suspect a hardware problem - but still run the diagnostics "just in case".

    Only 58 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    Due to the number of Live Kernel Events in the WER section of MSINFO32, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please remove (uninstall) Gigabyte EasySaver and EasyTune - both are known to cause BSOD's on some Windows systems.
    In this case, the drivers date from 2009 and are probably not compatible w/Win8.1

    Your Killer networking driver (e22w8x64.sys) dates from 2013 - and this implies that the Killer Network Manager also dates from 2013 (and is known to cause BSOD's in some WIndows systems). Please update to the latest version (it should date from 2014). If you still have issues with it, here's my canned speech about the problems with this program:
    At times the Killer Network Manager may cause BSOD problems:
    NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ
    Finally, Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Sep  6 17:25:00.303 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-6156-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:18:58.952
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe000eb51e028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000eb51e028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  aida64.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F3
      BIOS Release Date             06/03/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z97N-Gaming 5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep  6 16:38:42.504 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-6062-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:24:50.151
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe001fec43028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001fec43028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  aida_bench64.d
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F3
      BIOS Release Date             06/03/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z97N-Gaming 5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep  6 15:19:44.977 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-6500-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 2:11:32.627
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00007c2a028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00007c2a028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  aida64.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F3
      BIOS Release Date             06/03/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z97N-Gaming 5
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Sep  6 17:25:00.303 2014 (UTC - 4:00)**************************
    gdrv.sys             Thu Mar 12 23:22:29 2009 (49B9D175)
    etdrv.sys            Thu Mar 19 22:59:06 2009 (49C3067A)
    MBfilt64.sys         Thu Jul 30 23:40:32 2009 (4A7267B0)
    GEARAspiWDM.sys      Thu May  3 15:56:17 2012 (4FA2E2E1)
    e22w8x64.sys         Wed Mar 20 17:24:01 2013 (514A28F1)
    etocdrv.sys          Tue Apr 16 04:20:56 2013 (516D09E8)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    
    bwcW8x64.sys         Fri Nov  8 10:31:59 2013 (527D03EF)
    kerneld.x64          Tue Feb 11 16:16:18 2014 (52FA9322)
    cpuz137_x64.sys      Mon Feb 17 09:22:16 2014 (53021B18)
    AMDACPKSL.SYS        Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys         Tue Mar 11 19:50:02 2014 (531FA12A)
    TeeDriverx64.sys     Thu Mar 13 14:21:52 2014 (5321F740)
    xusb22.sys           Tue Mar 18 04:18:41 2014 (53280161)
    btmaux.sys           Wed Mar 26 04:15:03 2014 (53328C87)
    iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
    dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
    btmhsf.sys           Tue Apr 22 03:46:28 2014 (53561E54)
    NETwbw02.sys         Sat May  3 17:58:21 2014 (5365667D)
    ibtusb.sys           Fri May  9 18:22:57 2014 (536D5541)
    RTKVHD64.sys         Wed May 28 08:17:12 2014 (5385D3C8)
    iwdbus.sys           Tue Jun 17 17:54:22 2014 (53A0B90E)
    IntcDAud.sys         Tue Jul  8 09:46:59 2014 (53BBF653)
    igdkmd64.sys         Tue Aug  5 11:47:18 2014 (53E0FC86)
    atikmpag.sys         Mon Aug 11 21:33:58 2014 (53E96F06)
    amdacpksd.sys        Mon Aug 11 22:25:25 2014 (53E97B15)
    atikmdag.sys         Mon Aug 11 22:37:53 2014 (53E97E01)
    
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
    http://www.carrona.org/drivers/driver.php?id=etdrv.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=etocdrv.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=kerneld.x64
    cpuz137_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 Pro 64 bit


    Hello, thanks for your in-depth response and sorry for my very slow response. After returning to stock speeds, I experienced this problem much less frequently. I have not been home to use this computer much the past couple weeks, but I will continue to use the information you provided while troubleshooting.
    Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the response times. I get an email whenever you post a new response.
      My System SpecsSystem Spec

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