Windows 8 and 8.1 Forums


BSOD during games, multiple error codes, memory related?

  1. #1


    Posts : 2
    Windows 8.1 64-bit

    BSOD during games, multiple error codes, memory related?


    Hi guys. I've had my computer for around 4 years now and I have always had this bug that I have been unable to resolve. In the past, I had no idea what to do is the computer would just freeze up and not go to blue screen, However, since upgrading to Windows 8.1 it has been giving me a blue screen and error message that gave me the idea to start searching for what could be wrong. I am positive the errors over the years have all been by the same, as what causes them and what occurs after is always the same. After booting up, if I decide to play a game, practically any that require 3-d graphics, the game will start to slow down and the audio will start to crackle. Then, the computer will freeze up. When I ran Windows Vista it just stayed frozen, but now during Windows 8.1 it goes to blue screen and shuts off. After rebooting, everything runs perfectible normally and I can run any game perfectly without slowdown or freezing. Then, after shutting down and rebooting another day the same problem will arise. It's not necessarily the worst error, but I don't quite like leaving my computer in sleep mode as it still drains some power. From what I gathered for Blue Screen View, it seems to be a memory issue. The first error code I received when using Windows 8.1 was PFN list corrupt. That prompted me to test and reseat the ram. Windows Memory Diagnostic came out clean, but the error persists. The latest time I have had this problem, the error was Memory Management, 0x0000001a.

    I have updated the BIOS to latest version and have overclocked my RAM, however, the problem existed before O.C.

    Sorry if the format of the post is off, first time here. Thanks in advance for your assistance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As this has occurred over a number of different OS installs, I'd have to suspect hardware. Please run these free hardware diagnostics: Hardware Diagnostics

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Your BIOS dates from 2011. This may mean that the system may not be able to handle Win8/8.1 (but that remains to be seen). We'll continue to troubleshoot this, but there may come a point where you decide that it's just not worth it and will have to revert to Win7.

    You have a TP-LINK 150Mbps Wireless Lite N Adapter
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    Quite a few Live Kernel Events and some possible hardware issues in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    The memory dumps don't show a lot, and it takes at least 4 or 5 to see a hardware pattern (actually it's a lack of a pattern that shows that it's likely to be hardware/low-level drivers). ALso, the relatively few 3rd party drivers present in the memory dump are also a possible indicator of a hardware/Windows problem. Make sure that you have ALL available Windows Updates.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    This one must be updated:
    athurx.sys Mon Jan 4 22:23:16 2010 (4B42B0A4)
    Atheros AR9271 Wireless Network Adapter [br][br]Atheros driver also written for - TP-LINK 150Mbps Wireless Lite N Adapter
    http://www.carrona.org/drivers/driver.php?id=athurx.sys

    If you cannot update this one, it must be uninstalled:
    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    Update these drivers as they date from before Win8.1 was released:
    AVer330.sys Thu May 24 07:19:04 2012 (4FBE1928)
    AVerMedia H264 Codec Driver
    http://www.carrona.org/drivers/driver.php?id=AVer330.sys

    jraid.sys Mon Sep 17 02:50:31 2012 (5056C837)
    JMicron RAID Driver
    http://www.carrona.org/drivers/driver.php?id=jraid.sys

    Rt630x64.sys Fri May 10 05:59:08 2013 (518CC4EC)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    savonaccess.sys Mon Jun 10 04:39:25 2013 (51B590BD)
    Sophos Anti-Virus On-Access Driver
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    Beyond this, as there were only 2 memory dumps in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. Run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Aug 27 20:15:05.620 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082714-23890-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:01:09.313
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1acf1 )
    BugCheck 1A, {41284, e0890a2000, 2997, fffff58010804000}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 000000e0890a2000
    Arg3: 0000000000002997
    Arg4: fffff58010804000
    BUGCHECK_STR:  0x1a_41284
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1a_41284_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3307
     
    Processor may be overclocked!
    Expected Frequency:   2670
    Actual Frequency:     3307
    Overclock Ratio:      1.23858
     
      BIOS Version                  1603   
      BIOS Release Date             12/28/2011
      Manufacturer                  ASUSTeK Computer INC.
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 24 20:10:15.096 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072414-118937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 3:25:51.789
    Probably caused by :memory_corruption ( nt!MiBadShareCount+4b )
    BugCheck 4E, {99, 188164, 0, 400000000181ce4}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 0000000000188164, page frame number
    Arg3: 0000000000000000, current page state
    Arg4: 0400000000181ce4, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x4E_99_nt!MiBadShareCount
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3307
     
    Processor may be overclocked!
    Expected Frequency:   2670
    Actual Frequency:     3307
    Overclock Ratio:      1.23858
     
      BIOS Version                  1603   
      BIOS Release Date             12/28/2011
      Manufacturer                  ASUSTeK Computer INC.
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Aug 27 20:15:05.620 2014 (UTC - 4:00)**************************
    athurx.sys                  Mon Jan  4 22:23:16 2010 (4B42B0A4)
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    AVer330.sys                 Thu May 24 07:19:04 2012 (4FBE1928)
    jraid.sys                   Mon Sep 17 02:50:31 2012 (5056C837)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    savonaccess.sys             Mon Jun 10 04:39:25 2013 (51B590BD)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    swi_callout.sys             Thu Jan  9 09:17:56 2014 (52CEAF94)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    Hamdrv.sys                  Mon Jul 21 12:08:13 2014 (53CD3AED)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 24 20:10:15.096 2014 (UTC - 4:00)**************************
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    
    http://www.carrona.org/drivers/driver.php?id=athurx.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=AVer330.sys
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 64-bit


    Thank you for your prompt response. I have updated the driver for my usb wireless card, and will look into getting a PCI card in the future; I did not know that they were unstable. Unfortunately, I was not able to find an update for the Asus driver. I could not find any Asus programs currently installed on my drive; when I had the computer on Vista it came with some suite of software but I have since wiped my hardrive as well as done a fresh upgrade to Windows 8.1, so I cannot find anything in the control panel programs list relating to Asus. As you advised against manually deleting the driver I do not know how to proceed in regards to this.

    In regards to driver verifier, I ran it twice and came up with two dumps attached. As for Windows according to Windows Update I am 100% up-to-date. I have also posted the admin event log as requested. In the meantime, I am going to try to get some more dumps of the crashes without driver verifier running as you said that 2 was not necessarily enough to deduce the problem.

    Thank you for your continued assistance with my troubleshooting.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please realize that what's a problem in the BSOD world is not necessarily what's a problem in the rest of the world.
    For example, my son uses a wireless USB network device and has no problems with it.
    But I have found these devices to be associated w/BSOD's in some Windows systems often enough that I make this warning automatically (whenever I see a wireless USB device). They (the BSOD issues) were much more common in Windows 7 than they are in Windows 8.

    The Asus drivers aren't normally a problem, but we worry about them because of their age.
    In this case, we just wait and see what happens. Should further evidence point to these drivers, then I'll suggest a manual removal of the driver (and then I'll post instructions on how to do it).

    There is no firm criteria for diagnosing hardware issues through the types of BSOD's. In most cases, if you have a lot of different BSOD's, it's most often due to hardware. But we also look at the results of the debugger when making this diagnosis - looking at the stack text for other drivers and for commands and entries that may reveal BSOD's shortly after issues with user-level function (rather than the typical kernel-level functions)

    Also, Driver Verifier can help to isolate things, but it's not a diagnostic tool for hardware. Rather I use it to help rule out hardware and to see if there are additional factors present that we may not be aware of (and this doesn't include the possibilities of Windows problems - which is a lesser chance, but still is a possibility).

    In this case, Driver Verifier doesn't blame a 3rd party driver, so hardware is still likely.
    Primarily the crash seems to center around networking functions - so there's a lot to check there.
    Start by checking the wireless device itself.
    - it's driver dates from before 8.1 came out - so we have to wonder about it's compatibility (check the website to see if it specifies 8.1 compatibility)
    - remove the wireless USB device and it's software. Use a wired connection temporarily (to see if this stops the BSOD's). If you don't have access to a wired connection, then try another wireless device. Worst case, purchase one from a place that will let you return it for a refund if it's not needed.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Sep  6 17:10:03.941 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-27531-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:24:39.731
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
    BugCheck C4, {9200f, fffff80041ee0c50, ffffe00030dbd040, ffffe00030dbd0d8}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
    Arg2: fffff80041ee0c50, A pointer to the string describing the violated rule condition.
    Arg3: ffffe00030dbd040, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe00030dbd0d8, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep  6 16:44:28.852 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-35062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:08:34.646
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
    BugCheck C4, {9200f, fffff800afc8cc50, ffffe00136922f20, ffffe00136922fb8}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
    Arg2: fffff800afc8cc50, A pointer to the string describing the violated rule condition.
    Arg3: ffffe00136922f20, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe00136922fb8, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3307
     
    Processor may be overclocked!
    Expected Frequency:   2670
    Actual Frequency:     3307
    Overclock Ratio:      1.23858
     
      BIOS Version                  1603   
      BIOS Release Date             12/28/2011
      Manufacturer                  ASUSTeK Computer INC.
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Sep  6 17:10:03.941 2014 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    jraid.sys                   Mon Sep 17 02:50:31 2012 (5056C837)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    athuw8x.sys                 Tue May 14 00:06:43 2013 (5191B853)
    savonaccess.sys             Mon Jun 10 04:39:25 2013 (51B590BD)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    swi_callout.sys             Thu Jan  9 09:17:56 2014 (52CEAF94)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
    Hamdrv.sys                  Thu Sep  4 05:44:21 2014 (54083475)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=athuw8x.sys
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys





    The AsUpIO.sys driver also appeared in these memory dumps. If it appears again in future dumps, I'll suspect it even more strongly and will suggest the manual removal.

    If you have manually overclocked the system, please remove the overclock. It's only (AFAIK) the TurboBoost overclock that's stable with the i7 and i5 processors. Feel free to restore the overclock once we've stabilized the system.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    PS - Don't forget to turn Driver Verifier off. To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot for the changes to take effect.
      My System SpecsSystem Spec

BSOD during games, multiple error codes, memory related?
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