Solved laptop Restart and freezes randomly

geohound87

New Member
Messages
3
My Toshiba satellite L855-B511 is not new as brand new, but I don't always use it because it always freeze and restart, I am using windows 8. I bought new hard drive and new ram, because I was suspecting my hard disk failed me, and so I bought also a new ram. And formatted my laptop. But still it freezes and restart randomly. I don't know what to do for now. Here's the error I got from my laptop

c:\windows\minidump\090514-14937-01.dmp
c:\user\jer\appdata\local\temp\wer-63093-0.sysdata.xml
c:\windows\memory.dmp

I'm not so good with computers so bear with me. thanks
 

My Computer

System One

  • OS
    8
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba satellite l855-b511
    CPU
    intel core i7-3630qm 2.40ghz
    Motherboard
    toshiba insyde corp
    Memory
    4gb ddr3 pc1600 kingston
    Graphics Card(s)
    amd radeon hd 7670m
    Browser
    ie, chrome
    Antivirus
    windows defender
Hi Geohound87 & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the dump files for informative purposes :-
Code:
**************************Fri Sep  5 06:29:29.693 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\090514-14937-01.dmp]
 
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
 
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
 
System Uptime: 0 days 6:26:39.804
 
Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+20e51 )
 
BugCheck D1, {158, 2, 1, fffff88001f87ec3}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
 
Arguments: 
Arg1: 0000000000000158, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88001f87ec3, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  Agent.exe
 
FAILURE_BUCKET_ID:  AV_tcpip!_??_::FNODOBFM::_string_
 
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  6.60
 
  BIOS Release Date             01/14/2013
 
  Manufacturer                  TOSHIBA
 
  Product Name                  SATELLITE L855
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  5 00:02:05.605 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090514-15093-01.dmp]
 
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
 
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
 
System Uptime: 0 days 1:18:33.627
 
Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+20e51 )
 
BugCheck D1, {158, 2, 1, fffff88001fd6ec3}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
 
Arguments: 
Arg1: 0000000000000158, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88001fd6ec3, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  Agent.exe
 
FAILURE_BUCKET_ID:  AV_tcpip!_??_::FNODOBFM::_string_
 
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  6.60
 
  BIOS Release Date             01/14/2013
 
  Manufacturer                  TOSHIBA
 
  Product Name                  SATELLITE L855
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  4 13:30:57.421 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090414-30718-01.dmp]
 
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
 
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
 
System Uptime: 0 days 5:34:33.863
 
*** WARNING: Unable to verify timestamp for athw8x.sys
 
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
 
Probably caused by : athw8x.sys ( athw8x+107d7c )
 
BugCheck D1, {28, 2, 0, fffff88004d37d7c}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
 
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004d37d7c, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_athw8x+107d7c
 
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  6.60
 
  BIOS Release Date             01/14/2013
 
  Manufacturer                  TOSHIBA
 
  Product Name                  SATELLITE L855
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on the system :-
Code:
**************************Fri Sep  5 06:29:29.693 2014 (UTC + 5:30)**************************
btfilter.sys                Mon Mar 19 08:29:38 2012 (4F66A11A)
[COLOR=#ff0000][B][U]athw8x.sys                  Thu Jun 14 15:11:08 2012 (4FD9B1B4)[/U][/B][/COLOR]
RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
tos_sps64.sys               Mon Jun 18 06:51:30 2012 (4FDE829A)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
FwLnk.sys                   Tue Jul 10 14:05:43 2012 (4FFBE95F)
L1C63x64.sys                Fri Jul 13 10:34:28 2012 (4FFFAC5C)
AtihdW86.sys                Tue Jul 17 13:04:09 2012 (50051571)
TVALZFL.sys                 Sun Jul 22 03:59:07 2012 (500B2D33)
RTKVHD64.sys                Tue Jul 24 15:12:48 2012 (500E6E18)
TVALZ_O.SYS                 Thu Jul 26 04:53:25 2012 (50107FED)
tdcmdpst.sys                Thu Jul 26 05:11:48 2012 (5010843C)
intelppm.sys                Thu Jul 26 07:56:48 2012 (5010AAE8)
iaStorA.sys                 Tue Jul 31 23:51:21 2012 (50182221)
dump_iaStorA.sys            Tue Jul 31 23:51:21 2012 (50182221)
Thotkey.sys                 Wed Aug  1 00:52:26 2012 (50183072)
atikmpag.sys                Wed Aug  8 19:18:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 20:02:04 2012 (50227864)
THAccel.sys                 Thu Aug  9 09:14:38 2012 (50233226)
SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
tosrfec.sys                 Thu Oct 31 08:50:55 2013 (5271CC97)
mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  4 13:30:57.421 2014 (UTC + 5:30)**************************
[COLOR=#ff8c00][B][U]wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)[/U][/B][/COLOR]
mbam.sys                    Wed Nov  2 18:37:48 2011 (4EB140A4)
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=THAccel.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys



According to the dump files, the TCPIP caused the crash while dealing with the UDP Packets. Furthermore, in one of the dump files, the "athw8x.sys" has been blamed which is your Atheros Wireless LAN Driver. This is dated in the year 2012 so I would suggest you strongly to update this driver.

If the issue is still not fixed then please remove MalwareBytes using this **TOOL**.

Furthermore, I have highlighted a driver in ORANGE which is known to cause BSOD's. I would suggest you to remove any Western Digital Software installed on the system. If there is no such software then you would have to manually search for this driver and then rename it.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
done removing western digital any software related, updating the driver for wireless adapter card and downloading the malwarebytes cleaning tool, i'l monitor my unit for 36 hours. Thanks for the quick response, more power! +rep :)
 

My Computer

System One

  • OS
    8
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba satellite l855-b511
    CPU
    intel core i7-3630qm 2.40ghz
    Motherboard
    toshiba insyde corp
    Memory
    4gb ddr3 pc1600 kingston
    Graphics Card(s)
    amd radeon hd 7670m
    Browser
    ie, chrome
    Antivirus
    windows defender
Hi, blueelvis, the problem does not appear again. thanks for your support one more time. cheers :)
 

My Computer

System One

  • OS
    8
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba satellite l855-b511
    CPU
    intel core i7-3630qm 2.40ghz
    Motherboard
    toshiba insyde corp
    Memory
    4gb ddr3 pc1600 kingston
    Graphics Card(s)
    amd radeon hd 7670m
    Browser
    ie, chrome
    Antivirus
    windows defender
Hi, blueelvis, the problem does not appear again. thanks for your support one more time. cheers :)
Glad to hear that the problem has been solved ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Back
Top