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laptop Restart and freezes randomly

  1. #1

    laptop Restart and freezes randomly


    My Toshiba satellite L855-B511 is not new as brand new, but I don't always use it because it always freeze and restart, I am using windows 8. I bought new hard drive and new ram, because I was suspecting my hard disk failed me, and so I bought also a new ram. And formatted my laptop. But still it freezes and restart randomly. I don't know what to do for now. Here's the error I got from my laptop

    c:\windows\minidump\090514-14937-01.dmp
    c:\user\jer\appdata\local\temp\wer-63093-0.sysdata.xml
    c:\windows\memory.dmp

    I'm not so good with computers so bear with me. thanks

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Geohound87 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the dump files for informative purposes :-
    Code:
    **************************Fri Sep  5 06:29:29.693 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\090514-14937-01.dmp]
     
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
     
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
     
    System Uptime: 0 days 6:26:39.804
     
    Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+20e51 )
     
    BugCheck D1, {158, 2, 1, fffff88001f87ec3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    Arguments: 
    Arg1: 0000000000000158, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff88001f87ec3, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  Agent.exe
     
    FAILURE_BUCKET_ID:  AV_tcpip!_??_::FNODOBFM::_string_
     
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  6.60
     
      BIOS Release Date             01/14/2013
     
      Manufacturer                  TOSHIBA
     
      Product Name                  SATELLITE L855
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep  5 00:02:05.605 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\090514-15093-01.dmp]
     
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
     
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
     
    System Uptime: 0 days 1:18:33.627
     
    Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+20e51 )
     
    BugCheck D1, {158, 2, 1, fffff88001fd6ec3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    Arguments: 
    Arg1: 0000000000000158, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff88001fd6ec3, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  Agent.exe
     
    FAILURE_BUCKET_ID:  AV_tcpip!_??_::FNODOBFM::_string_
     
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  6.60
     
      BIOS Release Date             01/14/2013
     
      Manufacturer                  TOSHIBA
     
      Product Name                  SATELLITE L855
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  4 13:30:57.421 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\090414-30718-01.dmp]
     
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
     
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
     
    System Uptime: 0 days 5:34:33.863
     
    *** WARNING: Unable to verify timestamp for athw8x.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
     
    Probably caused by : athw8x.sys ( athw8x+107d7c )
     
    BugCheck D1, {28, 2, 0, fffff88004d37d7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004d37d7c, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_athw8x+107d7c
     
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  6.60
     
      BIOS Release Date             01/14/2013
     
      Manufacturer                  TOSHIBA
     
      Product Name                  SATELLITE L855
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on the system :-
    Code:
    **************************Fri Sep  5 06:29:29.693 2014 (UTC + 5:30)**************************
    btfilter.sys                Mon Mar 19 08:29:38 2012 (4F66A11A)
    athw8x.sys                  Thu Jun 14 15:11:08 2012 (4FD9B1B4)
    RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
    tos_sps64.sys               Mon Jun 18 06:51:30 2012 (4FDE829A)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    FwLnk.sys                   Tue Jul 10 14:05:43 2012 (4FFBE95F)
    L1C63x64.sys                Fri Jul 13 10:34:28 2012 (4FFFAC5C)
    AtihdW86.sys                Tue Jul 17 13:04:09 2012 (50051571)
    TVALZFL.sys                 Sun Jul 22 03:59:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 15:12:48 2012 (500E6E18)
    TVALZ_O.SYS                 Thu Jul 26 04:53:25 2012 (50107FED)
    tdcmdpst.sys                Thu Jul 26 05:11:48 2012 (5010843C)
    intelppm.sys                Thu Jul 26 07:56:48 2012 (5010AAE8)
    iaStorA.sys                 Tue Jul 31 23:51:21 2012 (50182221)
    dump_iaStorA.sys            Tue Jul 31 23:51:21 2012 (50182221)
    Thotkey.sys                 Wed Aug  1 00:52:26 2012 (50183072)
    atikmpag.sys                Wed Aug  8 19:18:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 20:02:04 2012 (50227864)
    THAccel.sys                 Thu Aug  9 09:14:38 2012 (50233226)
    SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
    Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    tosrfec.sys                 Thu Oct 31 08:50:55 2013 (5271CC97)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  4 13:30:57.421 2014 (UTC + 5:30)**************************
    wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)
    mbam.sys                    Wed Nov  2 18:37:48 2011 (4EB140A4)
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys



    According to the dump files, the TCPIP caused the crash while dealing with the UDP Packets. Furthermore, in one of the dump files, the "athw8x.sys" has been blamed which is your Atheros Wireless LAN Driver. This is dated in the year 2012 so I would suggest you strongly to update this driver.

    If the issue is still not fixed then please remove MalwareBytes using this **TOOL**.

    Furthermore, I have highlighted a driver in ORANGE which is known to cause BSOD's. I would suggest you to remove any Western Digital Software installed on the system. If there is no such software then you would have to manually search for this driver and then rename it.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    done removing western digital any software related, updating the driver for wireless adapter card and downloading the malwarebytes cleaning tool, i'l monitor my unit for 36 hours. Thanks for the quick response, more power! +rep
      My System SpecsSystem Spec

  4. #4


    Hi, blueelvis, the problem does not appear again. thanks for your support one more time. cheers
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by geohound87 View Post
    Hi, blueelvis, the problem does not appear again. thanks for your support one more time. cheers
    Glad to hear that the problem has been solved ^_^
      My System SpecsSystem Spec

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