Windows 8 and 8.1 Forums


BSOD Win 8.1 x64 (ntoskrnl.exe)

  1. #21


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I saw several of the diagnostics that I suggest in your MSINFO32.
    Have you run all of these ( Hardware Diagnostics )?
    If so, what were the results?
    Also, please let us know which tests you've run and which you haven't run.

    Have you run Driver Verifier? If not, then please do so using these instructions: Driver Verifier Settings

    While not a particularly accurate diagnostic tool, I find that those memory dumps with few 3rd party drivers (like yours) will generally be a hardware problem (or could even be a Windows problem).
    In this case, it "feels" like a hardware problem to me - again, not a real accurate tool.

    As this is a laptop, it's usually easier to work on possible Windows problems first (as hardware problems aren't real easy to fix on a laptop). This presumes that you haven't found anything with the hardware diagnostics.
    Also, please monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    If you're already using it, please let us know what the temperatures are.

    As fixing Windows, please start with this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    If this doesn't help, I'd next suggest a Refresh of the system.
    And, if able, then I'd suggest a RESET (which will wipe everything out!).

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7609-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:12:38.780
    Probably caused by :memory_corruption ( nt!MmZeroPageThread+66a )
    BugCheck A, {fffffd67ffffffe0, 2, 1, fffff803891c012a}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffffd67ffffffe0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803891c012a, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!MmZeroPageThread
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep 16 12:55:16.268 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7250-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 8:06:05.154
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+4383c )
    BugCheck A, {4000000, 2, 1, fffff8003c717682}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000004000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8003c717682, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  casinogame.exe
    FAILURE_BUCKET_ID: AV_win32k+4383c
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep 16 04:02:07.842 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7218-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:39:34.517
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+70d25 )
    BugCheck A, {ffffa000752afa40, e, 1, fffff802b259c619}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: ffffa000752afa40, memory referenced
    Arg2: 000000000000000e, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff802b259c619, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  casinogame.exe
    FAILURE_BUCKET_ID: AV_win32k+70d25
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 12 14:18:24.174 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11093-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 10:32:32.886
    Probably caused by :ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
    BugCheck C4, {9400b, fffff8012f295ba0, ffffe0018e2d2630, ffffe0018e2d2688}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000009400b, ID of the 'WlanTimedLinkQuality' rule that was violated.
    Arg2: fffff8012f295ba0, A pointer to the string describing the violated rule condition.
    Arg3: ffffe0018e2d2630, Address of internal rule state (second argument to !ruleinfo).
    Arg4: ffffe0018e2d2688, Address of supplemental states (third argument to !ruleinfo).
    BUGCHECK_STR:  0xc4_WlanTimedLinkQuality_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_WlanTimedLinkQuality_XDV_VRF_nt!IopProcessWorkItem
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 12 03:45:20.195 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-9296-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:08:19.959
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+c0d0 )
    BugCheck 116, {ffffe0019ed942a0, fffff8016d4fb0d0, ffffffffc0000001, 3}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: ffffe0019ed942a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8016d4fb0d0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000003, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 12 03:36:33.953 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11484-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:08:36.665
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+c0d0 )
    BugCheck 116, {ffffe000285d64d0, fffff801cb2940d0, ffffffffc0000001, 3}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: ffffe000285d64d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff801cb2940d0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000003, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x116_VRF_IMAGE_igdkmd64.sys
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep  9 22:20:55.443 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-7171-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 3:11:01.120
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23a )
    BugCheck D1, {fffff801a97069b0, e, 8, fffff801a97069b0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff801a97069b0, memory referenced
    Arg2: 000000000000000e, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff801a97069b0, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.00.05
      BIOS Release Date             08/07/2013
      Manufacturer                  Notebook                        
      Product Name                  W65_W670SZ                      
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    ETD.sys                     Tue Aug  6 02:18:47 2013 (52009547)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    
    
    iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
    dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
    viahduaa.sys                Tue Oct 29 03:10:03 2013 (526F5F4B)
    athrx.sys                   Mon Dec 23 23:12:48 2013 (52B909C0)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
    HWiNFO64A.SYS               Wed Aug  6 17:59:34 2014 (53E2A546)
    igdkmd64.sys                Mon Aug 11 12:36:59 2014 (53E8F12B)
    
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

      My System SpecsSystem Spec

  2. #22


    4040 Jyllinge Denmark
    Posts : 18
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)

    THINKPENGUIN GNU/Linux Trisquel


    Attachment 51195

    Attachment 51196

    I must add that although it is a Clevo. The Notebook is published by THINKPENGUIN GNU/Linux Trisquel.
    Could it be the reason why it is not working properly?
      My System SpecsSystem Spec

  3. #23


    4040 Jyllinge Denmark
    Posts : 18
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)


    I must also add that this notebook was found outside my mother's house. One or another person had put a bag with the computer and stuff and written on the house wall
    "do whatever you want with it"
    However, the hard drive was missing

    I bought a Kingston 120GB SSD and installed windows 8.1
      My System SpecsSystem Spec

  4. #24


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you run the hardware diagnostics? If so, what were the results?
    If the system is still BSOD'ing - please zip up and upload the contents of C:\Windows\Minidump (you may have to copy it to your Desktop in order to zip it up).
      My System SpecsSystem Spec

  5. #25


    4040 Jyllinge Denmark
    Posts : 18
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)


    As you suggested: "The 3rd Party Drivers att date from before the release of Windows 8.1 (17 Oct 2013) Each and every one is compatible w / Windows 8.1 (at the manufacturer's website")

    Clevo.Model :W670SZQDownload Driver http://www.clevo.com.tw/clevo_down.asp?lang=en

    I did find these Manufactured 3rd Party Drivers compatible for Windows 8.1 : Dated (Nov. 2013)
    =TeeDriverx64.sys -
    Intel Management Engine Interface driver (9.5.15.1730) for Windows 8.1 64-bit version. (2013/11/8)
    =ETD.sys -
    Touchpad driver (18.0.5.0) for Windows 8.1 64-bit version. (2014/3/10)
    =RtsBaStor.sys -
    Card reader driver (6.2.9200.29069) for Windows 8.1 64-bit version. (2013/11/8)
    =AirplaneModeHid.sys
    - Airplane mode AP (1.3.0.0) for Windows 8.1 64-bit version. (2013/11/8)

    I have problems booting this one:
    Infineon TPM Professional Package 4.3.200.3390
    TPM driver (4.3.200.3390) for Windows 8.1 64-bit version. (2014/1/27)
    Attachment 51466

    Yours sincerely
    THX
      My System SpecsSystem Spec

  6. #26


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Hold off on the TPM driver (i'm not real familiar with them).
    Make sure that you run the hardware diagnostics and let us know the results.

    Then we wait to see if it BSOD's again.

    Good luck!
      My System SpecsSystem Spec

  7. #27


    4040 Jyllinge Denmark
    Posts : 18
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)

    BSOD due to dust in the DDR RAM memory stick (Solved)


    I decided once and for all to try MemTest86+5.01
    - First run with both (16GB) DDR RAM stics and came up with 156 errors
    - I noticed small piece of dust appeared from the socket and ram as I removed both RAM.
    - Order to enable one (8GB) of RAM stick back into socket. Ran the Memtest again with single (8GB) of RAM with 0 errors.
    No BSOD occurred since I ran the Memtest and cleaned my RAM-socket
    - I managed to watch YouTube videos more than 2 hours without getting annoying BSOD.

    And I want to thank you Sir for giving me clues and help to achieve the final result
    I have enough confidence to say that the case is solved...

    SOLVED!!
      My System SpecsSystem Spec

  8. #28


    Posts : 5,139
    Win8.1Pro - Finally!!!


    At work we always start with hardware diagnostics.
    It saves a lot of time and effort when we do find a hardware problem.

    Good luck!
      My System SpecsSystem Spec

  9. #29


    4040 Jyllinge Denmark
    Posts : 18
    Windows 8.1 Pro Professional 6.02.9200 (64-bit)

    Memtest86+ helped to reveal a faulty RAM stick (SOLVED)


    lucky so far I have not gotten any BSOD afterwards. Usually used 16GB of RAM, but I now use only single stick 8GB RAM thanks to Memtest86+ helped to reveal a faulty RAM stick. And now my notebook works perfectly, dare I say it out loud..ha ha ha

    Thank you so much Sir !!

    Take care
      My System SpecsSystem Spec

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BSOD Win 8.1 x64 (ntoskrnl.exe)
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