Windows 8 and 8.1 Forums


BSOD WHEA_UNCORRECTABLE_ERROR - Random intervals.

  1. #1


    Posts : 25
    Win 8.1

    BSOD WHEA_UNCORRECTABLE_ERROR - Random intervals.


    Hi Folks,

    Please advise if I have not done this right....

    Lenovo Z580 Ideapad, I5, 8gb Ram, 1TB HD

    Last week it started freezing randomly and I mean everything froze - Mousepad, keyboard and the whole shebang. Only way to resolve was a hard reset which I loathe doing.

    I figured this may be a software issue but after extensive trial and error I could not pinpoint the issue. I backed everything of value up and done a system refresh but didn't help so I done a complete system reset.

    It's still freezing but I now know it's not a software problem as all the software not preinstalled have be deleted.

    I have done tests on the HD and the processor and they seem fine. I can't do a memory test (memtest86) as there seems to be an ongoing issues with the Z580 series whereas I cannot access the boot menu:

    The novo button loads this up but when you select the boot menu option it just proceeds to boot to windows.

    All drivers are up to date and all windows (8.1) files are up to date. Virus scans and malware scans have come back clear.

    It's hit and miss, sometimes it will go for hours and be ok, other it will happen several time within an hour.

    it's since been in for repair under the extended warranty but they returned it first as they could not replicate then after it went back it, blamed in on Utorrent (Which was installed after the first time it had been in for repair)

    Since then, I removed the battery and let it run off the mains and instead of freezing I had the BSOD which seems like progress! Using the helpful tool I think I have uploaded it.

    Thanks in advance for reading!

    Garry

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Gumble316 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0014bbbc028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    
    STACK_TEXT:  
    ffffd001`76909cf8 fffff803`08dd2213 : 00000000`00000124 00000000`00000000 ffffe001`4bbbc028 00000000`be000000 : nt!KeBugCheckEx
    ffffd001`76909d00 fffff803`087d2825 : 00000000`00000001 ffffe001`496ca160 ffffe001`496ca160 ffffe001`4bbbc028 : hal!HalBugCheckSystem+0xcf
    ffffd001`76909d40 fffff803`08dd26a0 : 00000000`00000728 00000000`00000001 ffffd001`7690a130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd001`76909da0 fffff803`08dd2a0d : ffffe001`00000010 ffffe001`496ca160 ffffd001`76909f48 ffffe001`496ca160 : hal!HalpMcaReportError+0x50
    ffffd001`76909ef0 fffff803`08dd28f8 : ffffe001`496c9bb0 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd001`76909f40 fffff803`08dd2b42 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd001`76909f80 fffff803`08dd2ccf : ffffe001`496c9bb0 ffffd001`7690a1b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd001`76909fb0 fffff803`08770abb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd001`76909fe0 fffff803`08770871 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd001`7690a120 fffff801`5c3a7318 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`256dc7c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : athw8x+0xc2318
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae
    
    
    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    1: kd> !errrec ffffe0014bbbc028
    ===============================================================================
    Common Platform Error Record @ ffffe0014bbbc028
    -------------------------------------------------------------------------------
    Record Id     : 01cfc610c072c6dd
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 9/2/2014 12:19:17 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc0a8
    Section       @ ffffe0014bbbc180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306a9
    Processor ID  : 0x0000000000000001
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc0f0
    Section       @ ffffe0014bbbc240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : a9 06 03 00 00 08 10 01 - bf e3 ba 7d ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0014bbbc240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc138
    Section       @ ffffe0014bbbc2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal timer (Proc 1 Bank 3)
      Status      : 0xbe00000000800400
      Address     : 0x000038015c3a7318
      Misc.       : 0x000000000003ffff
    It appears that there is an Internal Timer Error in Processor 1 Bank 3. Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Tue Sep  2 17:49:17.953 2014 (UTC + 5:30)**************************
    LhdX64.sys                  Mon Jan 11 20:36:58 2010 (4B4B3E92)
    AcpiVpc.sys                 Tue May 15 06:48:53 2012 (4FB1AEFD)
    RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    btath_rcp.sys               Thu Jun 21 10:53:26 2012 (4FE2AFCE)
    btath_hcrp.sys              Thu Jun 21 10:53:29 2012 (4FE2AFD1)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    dump_iaStorA.sys            Tue Jul 10 02:12:33 2012 (4FFB4239)
    iaStorA.sys                 Tue Jul 10 02:12:33 2012 (4FFB4239)
    RTKVHD64.sys                Tue Jul 31 15:16:36 2012 (5017A97C)
    SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
    Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
    vm332avs.sys                Fri Aug 24 14:37:35 2012 (50374457)
    athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=vm332avs.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys



    Please follow the below steps, one step at a time :-

    1. Please update the drivers highlighted in BOLD.
    2. Please follow this **GUIDE** and run the Processor Diagnostics. Let me know the result.
    3. Please run the Intel Stress Test using this **GUIDE**.
    4. Please make sure that your system is not overheating.


    Please note one thing that before I could say that this is a Hardware Problem, I would be needing more of your dump files to analyze the pattern as the ZIP file contains only one Dump file. If the issues persist then please ZIP up the dump files from "C:\Windows\Minidumps" and upload them.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 25
    Win 8.1


    Quote Originally Posted by blueelvis View Post
    Hi Gumble316 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0014bbbc028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    
    STACK_TEXT:  
    ffffd001`76909cf8 fffff803`08dd2213 : 00000000`00000124 00000000`00000000 ffffe001`4bbbc028 00000000`be000000 : nt!KeBugCheckEx
    ffffd001`76909d00 fffff803`087d2825 : 00000000`00000001 ffffe001`496ca160 ffffe001`496ca160 ffffe001`4bbbc028 : hal!HalBugCheckSystem+0xcf
    ffffd001`76909d40 fffff803`08dd26a0 : 00000000`00000728 00000000`00000001 ffffd001`7690a130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd001`76909da0 fffff803`08dd2a0d : ffffe001`00000010 ffffe001`496ca160 ffffd001`76909f48 ffffe001`496ca160 : hal!HalpMcaReportError+0x50
    ffffd001`76909ef0 fffff803`08dd28f8 : ffffe001`496c9bb0 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd001`76909f40 fffff803`08dd2b42 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd001`76909f80 fffff803`08dd2ccf : ffffe001`496c9bb0 ffffd001`7690a1b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd001`76909fb0 fffff803`08770abb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd001`76909fe0 fffff803`08770871 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd001`7690a120 fffff801`5c3a7318 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`256dc7c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : athw8x+0xc2318
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae
    
    
    FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}
    
    
    Followup: MachineOwner
    ---------
    
    
    1: kd> !errrec ffffe0014bbbc028
    ===============================================================================
    Common Platform Error Record @ ffffe0014bbbc028
    -------------------------------------------------------------------------------
    Record Id     : 01cfc610c072c6dd
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 9/2/2014 12:19:17 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc0a8
    Section       @ ffffe0014bbbc180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306a9
    Processor ID  : 0x0000000000000001
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc0f0
    Section       @ ffffe0014bbbc240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : a9 06 03 00 00 08 10 01 - bf e3 ba 7d ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0014bbbc240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014bbbc138
    Section       @ ffffe0014bbbc2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal timer (Proc 1 Bank 3)
      Status      : 0xbe00000000800400
      Address     : 0x000038015c3a7318
      Misc.       : 0x000000000003ffff
    It appears that there is an Internal Timer Error in Processor 1 Bank 3. Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Tue Sep  2 17:49:17.953 2014 (UTC + 5:30)**************************
    LhdX64.sys                  Mon Jan 11 20:36:58 2010 (4B4B3E92)
    AcpiVpc.sys                 Tue May 15 06:48:53 2012 (4FB1AEFD)
    RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    btath_rcp.sys               Thu Jun 21 10:53:26 2012 (4FE2AFCE)
    btath_hcrp.sys              Thu Jun 21 10:53:29 2012 (4FE2AFD1)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    dump_iaStorA.sys            Tue Jul 10 02:12:33 2012 (4FFB4239)
    iaStorA.sys                 Tue Jul 10 02:12:33 2012 (4FFB4239)
    RTKVHD64.sys                Tue Jul 31 15:16:36 2012 (5017A97C)
    SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
    Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
    vm332avs.sys                Fri Aug 24 14:37:35 2012 (50374457)
    athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=vm332avs.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys



    Please follow the below steps, one step at a time :-

    1. Please update the drivers highlighted in BOLD.
    2. Please follow this **GUIDE** and run the Processor Diagnostics. Let me know the result.
    3. Please run the Intel Stress Test using this **GUIDE**.
    4. Please make sure that your system is not overheating.


    Please note one thing that before I could say that this is a Hardware Problem, I would be needing more of your dump files to analyze the pattern as the ZIP file contains only one Dump file. If the issues persist then please ZIP up the dump files from "C:\Windows\Minidumps" and upload them.

    Let me know how it goes ^_^.
    Hi Blueelvis and many thanks for taking the time to look into this for me. I will do the recommendations now but:

    The system has been freezing for months but it's only ever had the BSOD when I removed the battery and run off the mains. Do you think the issue you have found would cause the freezing? Apologies i'm not that great with computers
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Gumble316 View Post
    Hi Blueelvis and many thanks for taking the time to look into this for me. I will do the recommendations now but:

    The system has been freezing for months but it's only ever had the BSOD when I removed the battery and run off the mains. Do you think the issue you have found would cause the freezing? Apologies i'm not that great with computers
    Yes the freezing could occur due to the Processor Being Damaged/ Overheating (Which needs to be checked first before we could say that the Processor is damaged and some further diagnostics.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 25
    Win 8.1


    Hi Blueelvis,

    *

    Thanks for the reply. I have had the Prime95 Stress test running for 10 hours, all seems fine but not really sure what I知 looking for, will check it later when back from work.

    *

    I知 struggling to find any of the drivers you mention to update, is this normal or am I being stupid?

    *

    I *have been trying to figure out if there is any other information I can give over the freezes. It痴 strange. I can leave my computers for hours and it will not freeze but often, I値l be using it then put it down to do something for a few mins and it値l freeze then. It will never freeze when I知 actively using it though?

    *

    Thinking a little more the only thing I can think the freezes have in common is having a web browser open, normally Chrome.
      My System SpecsSystem Spec

  6. #6


    Posts : 25
    Win 8.1


    Hi Again,

    Ok, run the Prime95 test for 19 hours with no problems on any of the 4 processors. The Intel Stress Test Came back with:

    ----------------------------
    IntelBurnTest v2.54
    Created by AgentGOD
    ----------------------------


    Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
    Clock Speed: 1.59 GHz
    Active Physical Cores: 4
    Total System Memory: 8052 MB


    Stress Level: High (2048 MB)
    Testing started on 05/09/2014 18:19:05
    Time (s) Speed (GFlops) Result
    [18:20:41] 78.302 33.7481 3.429512e-002
    [18:22:20] 82.481 32.0383 3.429512e-002
    [18:24:01] 83.925 31.4870 3.429512e-002
    [18:25:43] 85.052 31.0696 3.429512e-002
    [18:27:24] 85.018 31.0821 3.429512e-002
    [18:29:10] 88.736 29.7797 3.429512e-002
    [18:30:53] 86.683 30.4852 3.429512e-002
    [18:32:35] 84.923 31.1168 3.429512e-002
    [18:34:19] 88.179 29.9679 3.429512e-002
    [18:36:04] 87.354 30.2509 3.429512e-002
    Testing ended on 05/09/2014 18:36:04
    Test Result: Success.
    ----------------------------

    So that's good? Oddly, as soon as the test finished and I came to post the results....it froze! I actually sawit this time, it was as if everything just slowed for a few seconds then just froze. Odd.

    As above, Struggling with the drivers. Do you have any suggestions?

    Once again, thanks for the help!

    Garry
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Garry ^_^,

    Hmm that is strange. The freezes generally occur due to the Hardware problems generally. Anyways, it could be an overheating issue as well. Could you please download this **TOOL** and then keep on monitoring the temperatures when you use your system normally?

    Basically, while using Prime95, one looks for problems like BSOD's, freezes etc.

    Regarding the drivers, I have provided you with the links which contain more information on them and tell you where you could find an updated version of that.

    I would suggest you to reset your BIOS settings as well. Let me know how it goes ^_^
      My System SpecsSystem Spec

  8. #8


    Posts : 25
    Win 8.1


    Hi Blueelvis.

    Have the temperature thing running now.

    How do I reset the BIOS? for give my ignorance. My Lenovo seems to have an issue where I cannot access the BIOS so not sure how to go about this?

    Thanks Again,

    Kind Regards

    Garry
      My System SpecsSystem Spec

  9. #9


    A comment on the WHEA errors. My system has an i7 3770. I was getting WHEA errors for Processor 2 and 3, and BCC 124 BSOD's. I ran all the hardware tests I could find, including the Intel Processor Diagnostic Tool (several times), memtest86, several other CPU, motherboard and memory tests run from a boot disc and nothing failed. I have a dual boot system with Win 7 64 bit and Win 8.1 64 bit (separate SSD's for each OS) and I was getting the identical problems on both Win 7 and Win 8, so I eliminated software.

    I had a spare motherboard, RAM, Video and Power supply so I started changing them, one at a time and I still had the problem. I finally got down to the only thing left, the CPU. I replaced the CPU and the problem was fixed. (I have an RMA with Intel and waiting on a replacement). CPU overheating was not my problem, as it was a desktop and I have a liquid cooler. The CPU temps ran around 30 C at idle and rarely got much about 40 C.
      My System SpecsSystem Spec

  10. #10


    Posts : 25
    Win 8.1


    Quote Originally Posted by blueelvis View Post
    Hi Garry ^_^,

    Hmm that is strange. The freezes generally occur due to the Hardware problems generally. Anyways, it could be an overheating issue as well. Could you please download this **TOOL** and then keep on monitoring the temperatures when you use your system normally?

    Basically, while using Prime95, one looks for problems like BSOD's, freezes etc.

    Regarding the drivers, I have provided you with the links which contain more information on them and tell you where you could find an updated version of that.

    I would suggest you to reset your BIOS settings as well. Let me know how it goes ^_^
    Hi again. Run the temperature test for several hours and maximum it reached was 67c. Is this OK? If you can advise on the BIOS thing I'll try that.

    Thanks again for your continued support and patience!
      My System SpecsSystem Spec

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