Windows 8 and 8.1 Forums


BSOD WHEA_UNCORRECTABLE_ERROR - Random intervals.

  1. #11


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi again. Run the temperature test for several hours and maximum it reached was 67c. Is this OK? If you can advise on the BIOS thing I'll try that.

    Thanks again for your continued support and patience!
    Hi ^_^,

    Yea the system is not overheating. Although in order to determine what is at fault, I would need more dump files before coming to a conclusion.

      My System SpecsSystem Spec

  2. #12


    Posts : 25
    Win 8.1


    Quote Originally Posted by blueelvis View Post
    Hi again. Run the temperature test for several hours and maximum it reached was 67c. Is this OK? If you can advise on the BIOS thing I'll try that.

    Thanks again for your continued support and patience!

    Hi ^_^,

    Yea the system is not overheating. Although in order to determine what is at fault, I would need more dump files before coming to a conclusion.
    Hi There,

    I have only had the one BSOD, It's mainly the freezing issue that's affecting me, I thought they may be related but may just have been a coincidence

    ** Update **

    Just realised around 80% of the freezing happens when scrolling on a web page regardless if it's Chrome (normally) or IE....?
    Last edited by Gumble316; 10 Sep 2014 at 16:12. Reason: More info
      My System SpecsSystem Spec

  3. #13


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Could you please upload a latest copy of the SF Diagnostic Tool? I would scan the logs and see if there is anything unusual there. Also, are you getting the freezes on some other activity as well?
      My System SpecsSystem Spec

  4. #14


    Posts : 25
    Win 8.1


    Quote Originally Posted by blueelvis View Post
    Could you please upload a latest copy of the SF Diagnostic Tool? I would scan the logs and see if there is anything unusual there. Also, are you getting the freezes on some other activity as well?
    Please see attached.

    It can happen when playing games or watching something but mainly when browsing
      My System SpecsSystem Spec

  5. #15


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Gary ^_^,

    I apologize for the late reply, it seems like I just read it and forgot to reply <_<

    I checked your event logs and here is what I found :-
    Code:
    Event[8145]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2014-09-11T19:18:13.974
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Gumble
      Description: 
    The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 1 seconds since the last report.
    
    
    Event[8146]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2014-09-11T19:18:13.974
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Gumble
      Description: 
    The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.
    
    
    Event[8147]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2014-09-11T19:18:13.974
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Gumble
      Description: 
    The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 1 seconds since the last report.
    
    
    Event[8148]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2014-09-11T19:18:13.974
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Gumble
      Description: 
    The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report.
    Please make sure that your Laptop is running on the High Performance Mode till we are troubleshooting. This can be achieved by clicking on the Battery Icon in the taskbar near the clock, clicking More Power Options and then selecting the High Performance mode.

    Once this is done, please go to the BIOS settings and disable the Intel SpeedStep if there is any option. If you see an option of Power Settings based on performance set it so that the performance is High. If you are confused, you could upload the photos of the BIOS settings and I would guide you from there

    Now, according to the Event Log, the freezes are like for 0-2 seconds. Is this the same amount of time (approx) for which the system freezes?

    Let me know how it goes ^_^.

    Oh yea, I forgot to point that the ZIP File contains a Dump file of 2nd September, so if you are still getting BSOD issues, I would suggest you to upload the Dump files which are located at "C:\Windows\Minidumps". Please make sure you ZIP them up before uploading. You might need to copy it to some other directory before you would be able to ZIP them up.
      My System SpecsSystem Spec

  6. #16


    Posts : 25
    Win 8.1


    Hi And thanks for the reply.

    it's on high performance and has been for a week or so. The freezes last basically until l i press power off. I had left for up to 20 mins and literally nothing responds (except open DVD drive!).

    Will try the BIOS things and report back,

    Thanks again
      My System SpecsSystem Spec

  7. #17


    Posts : 25
    Win 8.1


    Hi Blueelvis,

    Can't fond anything on the BIOS? Have taken picture:

    Attachment 51000
      My System SpecsSystem Spec

  8. #18


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    What options do you see in the Configuration, Security & Boot tabs?

    I would prefer a picture of those
      My System SpecsSystem Spec

  9. #19


    Posts : 25
    Win 8.1
      My System SpecsSystem Spec

  10. #20


    Posts : 25
    Win 8.1


    Hi Again,

    Just had a new BSOD Following a freeze which is new... MACHINE_CHECK_EXCEPTION

    Have uploaded all the bits again.

    Kind Regards
      My System SpecsSystem Spec

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