Windows 8 and 8.1 Forums


BSOD DRIVER_POWER_STATE_FAILURE when unpluging laptop

  1. #1


    Posts : 5
    Windows 8.1

    BSOD DRIVER_POWER_STATE_FAILURE when unpluging laptop


    I recently bought a Dell Inspiron 5748 laptop with Windows 8.1 pre-installed. Soon after setting up my computer I got a blue screen of death that said DRIVER_POWER_STATE_FAILURE. This happened three times already. I noticed this occures a few minutes after I unplug the power. Also the trackpad stops working a minute or two before I get the BSOD. I checked the system history via the My Dell program and it says that the BSOD was caused by the "PCI Express Root Complex" driver. I don't know how to fix the problem. I already updated all my drivers. I added the SF diagnostic tool zip to the attachments. Any help would be much appreciated.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Muzgar15 & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sun Aug 31 19:18:53.766 2014 (UTC + 5:30)**************************Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe00118f5a880, ffffd000c1869930, ffffe00118f9c010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A03
     
      BIOS Release Date             05/27/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5748
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Sep  1 00:36:40.704 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe00047958880, ffffd000cf369930, ffffe0004798bb40}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A03
     
      BIOS Release Date             05/27/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5748
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug 28 13:00:30.620 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe00134b93060, ffffd00020569930, ffffe0013829ebd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A03
     
      BIOS Release Date             05/27/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5748
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug 28 12:55:25.153 2014 (UTC + 5:30)**************************
    Probably caused by : pci.sys
     
    BugCheck 9F, {3, ffffe000951eb880, ffffd0006066c930, ffffe00098fe65b0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
     
    BUGCHECK_STR:  0x9F
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A03
     
      BIOS Release Date             05/27/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Inspiron 5748
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sun Aug 31 19:18:53.766 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
    DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
    iaLPSSi_I2C.sys             Wed Jun 26 19:52:53 2013 (51CAF93D)
    iaLPSSi_GPIO.sys            Wed Jun 26 19:52:54 2013 (51CAF93E)
    bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
    Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
    dump_iaStorA.sys            Thu Aug 29 03:43:22 2013 (521E7602)
    btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
    bcmwl63a.sys                Sun Sep 29 01:05:45 2013 (52472F91)
    btwavdt.sys                 Tue Oct  1 06:53:03 2013 (524A23F7)
    btwaudio.sys                Tue Oct  1 06:55:30 2013 (524A248A)
    btwrchid.sys                Tue Oct  1 06:55:58 2013 (524A24A6)
    TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
    nvvad64v.sys                Fri Dec 27 22:11:28 2013 (52BDADB8)
    SynTP.sys                   Wed Jan 15 23:47:44 2014 (52D6D0C8)
    SynRMIHID.sys               Wed Jan 15 23:52:50 2014 (52D6D1FA)
    RTKVHD64.sys                Tue Jan 21 16:46:00 2014 (52DE56F0)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Thu Apr 24 01:56:24 2014 (535821F0)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    Hamdrv.sys                  Mon Jul 21 21:38:13 2014 (53CD3AED)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Sep  1 00:36:40.704 2014 (UTC + 5:30)**************************
    iaLPSS_GPIO.sys             Tue Sep 24 20:09:05 2013 (5241A409)
    iaLPSS_I2C.sys              Tue Sep 24 20:09:11 2013 (5241A40F)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    SynRMIHID.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys



    Please follow the below steps :-

    1. Please goto this **LINK** and then download all the latest drivers for your model. Please make sure you download the Chipset drivers and the Network Drivers.
    2. Please remove the Daemon Tools Software as well till the time we are troubleshooting.
    3. Please update the Intel Rapid Storage Drivers as well from the above link.
    4. If the above does not work then please follow this **GUIDE** for Driver Verifier and make sure that you let it crash for a few times and then upload a freshly generated SF Diagnostic ZIP File.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1

    Still checking


    I have done the first three steps that you have listed. I am currently using Driver Verifier to cause a BSOD and after running for almost a day my laptop still hasn't crashed. Do you think I should have included the pci.sys driver when I was selecting the drivers to verify (the tutorial says that I should uncheck all the Microsoft drivers)?
    Last edited by Brink; 13 Sep 2014 at 14:52. Reason: removed unneeded quote
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Muzgar15 View Post
    I have done the first three steps that you have listed. I am currently using Driver Verifier to cause a BSOD and after running for almost a day my laptop still hasn't crashed. Do you think I should have included the pci.sys driver when I was selecting the drivers to verify (the tutorial says that I should uncheck all the Microsoft drivers)?
    Hi Muzgar15 ^_^,

    Yea, check that one as well for this time and let me know if it crashes or not. You must run Driver Verifier for atleast 36 hours continuously before turning it off if it still does not give a BSOD.

    If you are still getting a BSOD on turning off the Driver Verifier, I would request a freshly generated SF Diagnostic ZIP File to analyze.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    OK, will try that and post the results. Just FYI, the laptop is going back to the store for repairs, because it is still under warranty. Will post what their response is and if the error is fixable or if it is a hardware problem.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Muzgar15 View Post
    OK, will try that and post the results. Just FYI, the laptop is going back to the store for repairs, because it is still under warranty. Will post what their response is and if the error is fixable or if it is a hardware problem.
    Sure thing. Let me know how it goes ^_^But I would say that the bugcheck Driver_Power_State_Failure is generally caused by software and not by hardware
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    After 12 hours of running Driver Verifier it finally crashed with a BSOD. I have added the zip to the post.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Muzgar ^_^,

    I have analyzed the dump file and below has been provided an analysis of the same for informative purposes :-
    Code:
    3: kd> !irp ffffcf81d422eca0Irp is active with 8 stacks 4 is current (= 0xffffcf81d422ee48)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0 10 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001f979e880 00000000 fffff8024689924c-ffffd001d3b1b780 Success Error Cancel pending
    	       \Driver\pci	nt!ViFilterGenericCompletionRoutine
    			Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e0 ffffe001fd89f040 00000000 fffff800cbc70fc4-ffffd001d3b1b800 Success Error Cancel 
    	       \DRIVER\VERIFIER_FILTER	dxgkrnl!DpiFdoPowerCompletionRoutine
    			Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e0 ffffe001fd877040 00000000 fffff8024689924c-ffffd001d3b1bb50 Success Error Cancel 
    	       \Driver\nvlddmkm	nt!ViFilterGenericCompletionRoutine
    			Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe001fd9b6040 00000000 fffff80246330fd8-ffffe001fe1e9b88 Success Error Cancel pending
    	       \DRIVER\VERIFIER_FILTER	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001fe1e9b88    
    
    
    			Args: 00000000 00000000 00000000 00000000
    
    
    Irp Extension present at 0xffffcf81d422efb0:
    As you can see the "nvlddmkm.sys" driver has been blamed which is the NVIDIA Graphics Driver. On further checking the timestamp of the driver -
    Code:
    3: kd> lmvm nvlddmkmstart             end                 module name
    fffff800`cce6c000 fffff800`cdafa000   nvlddmkm   (deferred)             
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
        CheckSum:         00C4C7C9
        ImageSize:        00C8E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your version is not the one provided by the Dell. Dell's website has a NVIDIA Driver of June. Please note that on laptops it is strongly suggested to use only the drivers provided by the OEM as they tweak the drivers to work for the Switching purposes.

    Please run this **TOOL** and then uninstall the NVIDIA Drivers completely. Once it is uninstalled, restart your system. After this, download the NVIDIA Driver for your laptop model from this **LINK**. Install this one and then restart.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1


    Reinstalled the driver and I think that did the job. So far I haven't been able to replicate the BSOD. I hope this works... Thank you so much for your help If anything happens I'll be sure to let you know.
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Muzgar15 View Post
    Reinstalled the driver and I think that did the job. So far I haven't been able to replicate the BSOD. I hope this works... Thank you so much for your help If anything happens I'll be sure to let you know.
    Glad to hear that the issue has been solved ^_^.

    Let me know in case of any further problem.
      My System SpecsSystem Spec

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BSOD DRIVER_POWER_STATE_FAILURE when unpluging laptop
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