Solved BSOD while watching twitch streams

Exigentr

New Member
Messages
2
Been getting the BSOD error code "system_service_exception (dxgkrnl.sys)" within the last 2 days.

Any help would be great, its frustrating to have this happen out of the blue. :(
 

My Computer

System One

  • OS
    Windows 8 64bit
    CPU
    AMD fx(tm)-6100 six-core processor 3.30GHz
    Motherboard
    760GM-P34(FX) (MS-7641)
    Memory
    8GB DDR3
    Graphics Card(s)
    EVGA GeForce GTX760 SuperClocked
Hi Exigentr & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::OfferAllocations+179 )
 
BugCheck 3B, {c0000005, fffff8017e0ec9d9, ffffd000238daf60, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  chrome.exe
 
FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DXGDEVICE::OfferAllocations
 
  BIOS Version                  V17.15
 
  BIOS Release Date             04/28/2013
 
  Manufacturer                  MSI
 
  Product Name                  MS-7641
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]UsbFltr.sys                 Mon Apr  9 15:39:44 2007 (461A10E8)[/U][/B][/COLOR]
[B][U]AtiPcie64.sys               Wed Mar 10 20:03:45 2010 (4B97ADC9)[/U][/B]
[B][U]dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)[/U][/B]
[B][U]amdide64.sys                Tue Dec  4 15:19:28 2012 (50BDC728)[/U][/B]
mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys



It appears that you have a very old driver (UsbFltr.sys) which dates back to 2007. Please update it ASAP.

Also remove your Razer Device till the time we are troubleshooting to make sure that it is not causing the BSOD as the Razer Devices are known to cause BSOD's.

Also, please uninstall the Daemon Tools as it is known to cause problems as well.

Now according to the Dump files, the Direct X is blamed which means there could be problem with your Graphics Driver as well. Please download this **TOOL** and then completely remove your NVIDIA Driver. Once it is done please install the latest BETA Drivers from NVIDIA.

If this does not fix the issue then please proceed to these free hardware diagnostics over **HERE**.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Exigentr & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::OfferAllocations+179 )
 
BugCheck 3B, {c0000005, fffff8017e0ec9d9, ffffd000238daf60, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  chrome.exe
 
FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DXGDEVICE::OfferAllocations
 
  BIOS Version                  V17.15
 
  BIOS Release Date             04/28/2013
 
  Manufacturer                  MSI
 
  Product Name                  MS-7641
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]UsbFltr.sys                 Mon Apr  9 15:39:44 2007 (461A10E8)[/U][/B][/COLOR]
[B][U]AtiPcie64.sys               Wed Mar 10 20:03:45 2010 (4B97ADC9)[/U][/B]
[B][U]dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)[/U][/B]
[B][U]amdide64.sys                Tue Dec  4 15:19:28 2012 (50BDC728)[/U][/B]
mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys



It appears that you have a very old driver (UsbFltr.sys) which dates back to 2007. Please update it ASAP.

Also remove your Razer Device till the time we are troubleshooting to make sure that it is not causing the BSOD as the Razer Devices are known to cause BSOD's.

Also, please uninstall the Daemon Tools as it is known to cause problems as well.

Now according to the Dump files, the Direct X is blamed which means there could be problem with your Graphics Driver as well. Please download this **TOOL** and then completely remove your NVIDIA Driver. Once it is done please install the latest BETA Drivers from NVIDIA.

If this does not fix the issue then please proceed to these free hardware diagnostics over **HERE**.

Let me know how it goes ^_^.

I've done everything here beside the first part with the outdated driver only because I cannot seem to find a new driver(links on website provided led to nothing) for this "key pad" I Don't even own, is there a way to remove this driver if its no use?

Thanks Blueelvis.

edit:Both Office Keyboard Devices use it, it seems. http://i.imgur.com/3rKTuK9.png
 
Last edited:

My Computer

System One

  • OS
    Windows 8 64bit
    CPU
    AMD fx(tm)-6100 six-core processor 3.30GHz
    Motherboard
    760GM-P34(FX) (MS-7641)
    Memory
    8GB DDR3
    Graphics Card(s)
    EVGA GeForce GTX760 SuperClocked
I've done everything here beside the first part with the outdated driver only because I cannot seem to find a new driver(links on website provided led to nothing) for this "key pad" I Don't even own, is there a way to remove this driver if its no use?

Thanks Blueelvis.

edit:Both Office Keyboard Devices use it, it seems. http://i.imgur.com/3rKTuK9.png

Thanks for the heads up ^_^. So has the issue been resolved? If yes, then could you please mark this thread as solved?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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