Windows 8 and 8.1 Forums


BSOD while watching twitch streams

  1. #1


    Posts : 2
    Windows 8 64bit

    BSOD while watching twitch streams


    Been getting the BSOD error code "system_service_exception (dxgkrnl.sys)" within the last 2 days.

    Any help would be great, its frustrating to have this happen out of the blue.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Exigentr & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::OfferAllocations+179 )
     
    BugCheck 3B, {c0000005, fffff8017e0ec9d9, ffffd000238daf60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DXGDEVICE::OfferAllocations
     
      BIOS Version                  V17.15
     
      BIOS Release Date             04/28/2013
     
      Manufacturer                  MSI
     
      Product Name                  MS-7641
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************
    UsbFltr.sys                 Mon Apr  9 15:39:44 2007 (461A10E8)
    AtiPcie64.sys               Wed Mar 10 20:03:45 2010 (4B97ADC9)
    dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
    amdide64.sys                Tue Dec  4 15:19:28 2012 (50BDC728)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
    http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=amdide64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys



    It appears that you have a very old driver (UsbFltr.sys) which dates back to 2007. Please update it ASAP.

    Also remove your Razer Device till the time we are troubleshooting to make sure that it is not causing the BSOD as the Razer Devices are known to cause BSOD's.

    Also, please uninstall the Daemon Tools as it is known to cause problems as well.

    Now according to the Dump files, the Direct X is blamed which means there could be problem with your Graphics Driver as well. Please download this **TOOL** and then completely remove your NVIDIA Driver. Once it is done please install the latest BETA Drivers from NVIDIA.

    If this does not fix the issue then please proceed to these free hardware diagnostics over **HERE**.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8 64bit


    Quote Originally Posted by blueelvis View Post
    Hi Exigentr & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::OfferAllocations+179 )
     
    BugCheck 3B, {c0000005, fffff8017e0ec9d9, ffffd000238daf60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DXGDEVICE::OfferAllocations
     
      BIOS Version                  V17.15
     
      BIOS Release Date             04/28/2013
     
      Manufacturer                  MSI
     
      Product Name                  MS-7641
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Mon Sep  1 05:05:24.705 2014 (UTC + 5:30)**************************
    UsbFltr.sys                 Mon Apr  9 15:39:44 2007 (461A10E8)
    AtiPcie64.sys               Wed Mar 10 20:03:45 2010 (4B97ADC9)
    dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
    amdide64.sys                Tue Dec  4 15:19:28 2012 (50BDC728)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
    Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
    http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=amdide64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys



    It appears that you have a very old driver (UsbFltr.sys) which dates back to 2007. Please update it ASAP.

    Also remove your Razer Device till the time we are troubleshooting to make sure that it is not causing the BSOD as the Razer Devices are known to cause BSOD's.

    Also, please uninstall the Daemon Tools as it is known to cause problems as well.

    Now according to the Dump files, the Direct X is blamed which means there could be problem with your Graphics Driver as well. Please download this **TOOL** and then completely remove your NVIDIA Driver. Once it is done please install the latest BETA Drivers from NVIDIA.

    If this does not fix the issue then please proceed to these free hardware diagnostics over **HERE**.

    Let me know how it goes ^_^.
    I've done everything here beside the first part with the outdated driver only because I cannot seem to find a new driver(links on website provided led to nothing) for this "key pad" I Don't even own, is there a way to remove this driver if its no use?

    Thanks Blueelvis.

    edit:Both Office Keyboard Devices use it, it seems. http://i.imgur.com/3rKTuK9.png
    Last edited by Exigentr; 01 Sep 2014 at 23:12.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    I've done everything here beside the first part with the outdated driver only because I cannot seem to find a new driver(links on website provided led to nothing) for this "key pad" I Don't even own, is there a way to remove this driver if its no use?

    Thanks Blueelvis.

    edit:Both Office Keyboard Devices use it, it seems. http://i.imgur.com/3rKTuK9.png
    Thanks for the heads up ^_^. So has the issue been resolved? If yes, then could you please mark this thread as solved?
      My System SpecsSystem Spec

BSOD while watching twitch streams
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