Windows 8 and 8.1 Forums


  1. #1

    Posts : 1
    Windows 8.1 64-Bit

    BSOD DRIVER_POWER_STATE_FAILURE (9f) on Shutdown/Reboot

    I swapped my motherboard/CPU, and mostly got away without having to reinstall windows, save this BSOD that occurs whenever I shutdown or restart my computer. The computer hangs up on the "Shutting Down" or "Restarting" screen for a significant period of time before producing this BSOD. It seems to be caused by USBHub3, but I don't know how to go about fixing it. All Windows Updates are installed.

    Here is the debug output:

    Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\Windows\symbol_cache*
    Symbol search path is: SRV*C:\Windows\symbol_cache*
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    Machine Name:
    Kernel base = 0xfffff803`57812000 PsLoadedModuleList = 0xfffff803`57adc350
    Debug session time: Sat Aug 30 11:37:08.538 2014 (UTC - 6:00)
    System Uptime: 0 days 0:12:13.154
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {4, 12c, ffffe000683f4040, ffffd00182b06950}
    Implicit thread is now ffffe000`683f4040
    Probably caused by : UsbHub3.sys
    Followup: MachineOwner
    6: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A driver has failed to complete a power IRP within a specific time.
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe000683f4040, The thread currently holding on to the Pnp lock.
    Arg4: ffffd00182b06950, nt!TRIAGE_9F_PNP on Win7 and higher
    Debugging Details:
    Implicit thread is now ffffe000`683f4040
    IMAGE_NAME:  UsbHub3.sys
    MODULE_NAME: UsbHub3
    FAULTING_MODULE: fffff8006fe66000 UsbHub3
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    ffffd001`82b06918 fffff803`579e8bb6 : 00000000`0000009f 00000000`00000004 00000000`0000012c ffffe000`683f4040 : nt!KeBugCheckEx
    ffffd001`82b06920 fffff803`57b9038a : 00000000`00000000 00000000`00000000 ffffe000`6aa76c00 ffffd001`00000000 : nt!PnpBugcheckPowerTimeout+0x6a
    ffffd001`82b06980 fffff803`57854760 : 00000000`00000004 00000000`003b9acb 00000000`00000004 fffff803`579ec628 : nt!PopBuildDeviceNotifyListWatchdog+0x16
    ffffd001`82b069b0 fffff803`579697ea : ffffd001`82adc180 ffffd001`82adc180 ffffd001`82ae83c0 ffffe000`6bb203c0 : nt!KiRetireDpcList+0x4f0
    ffffd001`82b06c60 00000000`00000000 : ffffd001`82b07000 ffffd001`82b01000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  6.3.9600.17238
    BUCKET_ID:  0x9F_4_ACPI_IMAGE_UsbHub3.sys
    FAILURE_ID_HASH_STRING:  km:0x9f_4_acpi_image_usbhub3.sys
    FAILURE_ID_HASH:  {ebd8e5a1-0f3a-b9f3-956f-a7362d410178}
    Followup: MachineOwner
    6: kd> lmvm UsbHub3
    start             end                 module name
    fffff800`6fe66000 fffff800`6fede000   UsbHub3    (pdb symbols)          c:\windows\symbol_cache\usbhub3.pdb\BC49F78F8D554DF385FE79D13B56D33D2\usbhub3.pdb
        Loaded symbol image file: UsbHub3.sys
        Image path: \SystemRoot\System32\drivers\UsbHub3.sys
        Image name: UsbHub3.sys
        Timestamp:        Thu Jul 24 05:43:31 2014 (53D0F163)
        CheckSum:         0007DA57
        ImageSize:        00078000
        File version:     6.3.9600.17238
        Product version:  6.3.9600.17238
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoftฎ Windowsฎ Operating System
        InternalName:     usbhub3.sys
        OriginalFilename: usbhub3.sys
        ProductVersion:   6.3.9600.17238
        FileVersion:      6.3.9600.17238 (winblue_gdr.140723-2018)
        FileDescription:  USB3 HUB Driver
        LegalCopyright:   ฉ Microsoft Corporation. All rights reserved.
    Last edited by Brink; 30 Aug 2014 at 13:30. Reason: code box

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi CkTofu & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    **************************Sat Aug 30 23:07:08.538 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : UsbHub3.sys
    BugCheck 9F, {4, 12c, ffffe000683f4040, ffffd00182b06950}
    PROCESS_NAME:  System
    MaxSpeed:     4000
    CurrentSpeed: 4000
      BIOS Version                  F3
      BIOS Release Date             04/25/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z97X-Gaming 5
    Below is a list of 3rd party drivers present on your system :-
    **************************Sat Aug 30 23:07:08.538 2014 (UTC + 5:30)**************************
    MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    npf.sys                     Fri Jun 25 22:20:58 2010 (4C24DE72)
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    PxHlpa64.sys                Mon Oct 17 19:59:34 2011 (4E9C3BCE)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    wacomrouterfilter.sys       Fri Dec 21 03:49:54 2012 (50D38F0A)
    bwcW8x64.sys                Wed Feb 13 22:55:48 2013 (511BCC9C)
    RTCore64.sys                Mon Mar 11 11:02:06 2013 (513D6C56)
    e22w8x64.sys                Thu Mar 21 02:54:01 2013 (514A28F1)
    ladfGSCamd64.sys            Tue Apr 16 00:09:12 2013 (516C4950)
    ladfGSRamd64.sys            Tue Apr 16 00:09:15 2013 (516C4953)
    SaiBus.sys                  Tue Apr 16 22:47:23 2013 (516D87A3)
    SaiMini.sys                 Tue Apr 16 22:47:23 2013 (516D87A3)
    LGSHidFilt.Sys              Thu May 30 20:46:33 2013 (51A76D51)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    LcUvcUpper.sys              Wed Sep 18 00:22:50 2013 (5238A502)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    RTKVHD64.sys                Fri Mar 14 16:33:23 2014 (5322E1FB)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)

    According to the STACK, there was presence of the "usbccgp.sys" which is related to the Microsoft Lifecam Studio. Could you please check if you are getting the BSOD when the Lifecam is plugged out? If it does not cause any further BSOD's then please either find the updates to it or uninstall the device along with it's software.

    It appears that the Intel Management Engine has been disabled according to the MSINFo32. Was this disabled deliberately? If yes then please tell why?

    Also, I have highlighted some drivers in RED which are part of the ASUS Bloatware. Please make sure that the ASUS Bloatware is removed from the system and the drivers do not show up in the Manual System Wide search. If they do, then please rename those driver files.

    Please update the drivers which are highlighted in BOLD as they are old.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

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