Windows 8 and 8.1 Forums

BSOD when playing games

  1. #1


    Posts : 10
    Windows 8.1 64bit edition

    BSOD when playing games


    Hi.

    Keep getting BSOD when playing games like CS GO or CoD Ghosts.

    Anyone that can help?

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi GummiTarzan & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the latest dump file for informative purposes :-
    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 124, {0, ffffe00134234028, bf800000, 114}
    
    
    Probably caused by : GenuineIntel
    
    
    Followup: MachineOwner
    ---------
    
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00134234028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000114, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  iw6mp64_ship.e
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`6e04bcf8 fffff802`51dca203 : 00000000`00000124 00000000`00000000 ffffe001`34234028 00000000`bf800000 : nt!KeBugCheckEx
    ffffd000`6e04bd00 fffff802`517ca825 : 00000000`00000001 ffffe001`32cda450 ffffe001`32cda450 ffffe001`34234028 : hal!HalBugCheckSystem+0xcf
    ffffd000`6e04bd40 fffff802`51dca68c : 00000000`00000728 00000000`00000003 ffffd000`6e04c130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`6e04bda0 fffff802`51dcaa11 : ffffe001`00000010 ffffe001`32cda450 ffffd000`6e04bf48 ffffe001`32cda450 : hal!HalpMcaReportError+0x50
    ffffd000`6e04bef0 fffff802`51dca8f4 : ffffe001`32cd9d20 00000000`00000001 00000000`00000003 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`6e04bf40 fffff802`51dcab4e : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`6e04bf80 fffff802`51dcacd7 : ffffe001`32cd9d20 ffffd000`6e04c1b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`6e04bfb0 fffff802`51768abb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`6e04bfe0 fffff802`51768871 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`6e04c120 00000001`406a6ee1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    00000000`51414c80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000001`406a6ee1
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    
    
    FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
    
    
    Followup: MachineOwner
    ---------
    
    
    3: kd> !errrec ffffe00134234028
    ===============================================================================
    Common Platform Error Record @ ffffe00134234028
    -------------------------------------------------------------------------------
    Record Id     : 01cfc3b96aeea5af
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/30/2014 10:27:00 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001342340a8
    Section       @ ffffe00134234180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000003
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001342340f0
    Section       @ ffffe00134234240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000003
    CPU Id        : c3 06 03 00 00 08 10 03 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe00134234240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00134234138
    Section       @ ffffe001342342c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : DCACHEL0_RD_ERR (Proc 3 Bank 1)
      Status      : 0xbf80000000000114
      Address     : 0x00000001c8d36cc0
      Misc.       : 0x0000000000000086
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sat Aug 30 15:57:00.858 2014 (UTC + 5:30)**************************
    btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    btath_rcp.sys               Fri Jun 21 14:41:54 2013 (51C418DA)
    LMDriver.sys                Wed Jul 17 00:28:57 2013 (51E597F1)
    RadioShim.sys               Wed Jul 17 00:28:57 2013 (51E597F1)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    btath_flt.sys               Fri Aug 23 09:16:29 2013 (5216DB15)
    TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
    SDHookDrv64.sys             Tue Dec  3 17:26:14 2013 (529DC6DE)
    iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
    btath_bus.sys               Mon Jan 20 19:50:21 2014 (52DD30A5)
    btath_avdt.sys              Mon Jan 20 19:50:56 2014 (52DD30C8)
    btath_a2dp.sys              Mon Jan 20 19:52:27 2014 (52DD3123)
    athwbx.sys                  Fri Feb 14 16:05:18 2014 (52FDF166)
    SynRMIHID.sys               Thu Feb 20 06:59:36 2014 (53055A80)
    btfilter.sys                Fri Feb 21 14:01:00 2014 (53070EC4)
    igdkmd64.sys                Fri Mar  7 21:38:56 2014 (5319EF18)
    RtsPer.sys                  Fri Mar 21 13:00:35 2014 (532BEA9B)
    Rt630x64.sys                Fri Mar 28 11:59:59 2014 (533516E7)
    nvlddmkm.sys                Wed Apr  9 01:32:08 2014 (534455C0)
    RTKVHD64.sys                Mon Apr 28 17:08:52 2014 (535E3DCC)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 30 00:06:14.563 2014 (UTC + 5:30)**************************
    mfehidk.sys                 Fri Aug  2 05:10:33 2013 (51FAF1F1)
    mfewfpk.sys                 Fri Aug  2 05:10:45 2013 (51FAF1FD)
    mfeavfk.sys                 Fri Aug  2 05:11:25 2013 (51FAF225)
    mfencbdc.sys                Fri Sep 20 22:04:53 2013 (523C792D)
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    SDHookDrv64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    SynRMIHID.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys



    Please follow the below steps, one step at a time :-

    1. Please remove McAfee till the time we are troubleshooting using this **TOOL**.
    2. As we can see form the Dump analysis that there is a L0 cache error in the Processor 3 Bank 1. It must be noted that both the dump files have the exact same error so we might be looking at a possible processor failure. But, before I can say that it is a Processor Problem, please perform the Processor Diagnostics (Prime95) over **HERE**.
    3. Please perform the Intel Stress Test using this **GUIDE**.
    4. Please update the drivers highlighted in BOLD.



    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 64bit edition


    Thanks for helping!

    Used the McAfee removal tool and have run the stress test. So far no problems with that.

    How do I update the drivers you highlighted? Not the most experienced with this.

    Thanks again for helping!
    Last edited by gummitarzan; 31 Aug 2014 at 15:42. Reason: Added test results
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by gummitarzan View Post
    Thanks for helping!

    Used the McAfee removal tool and have run the stress test. So far no problems with that.

    How do I update the drivers you highlighted? Not the most experienced with this.

    Thanks again for helping!
    Hi Gummitarzan ^_^,

    The links provided below the list of the drivers give additional information about them and where the updates could be downloaded from.

    What was the result of the Prime95 Test?
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1 64bit edition


    Got a new BSOD today when running prime95. Also installed win7 and tried prime 95 there. BSOD again. Checked the dump file and it said "Probable cause; GenuineIntel".
    Called Acer costumer service and they are picking up the laptop tomorrow...

    Hopefully it's caused by the CPU and it is fixed on warranty!

    But thanks a lot for your help! Much appreciated! :thumbup:
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by gummitarzan View Post
    Got a new BSOD today when running prime95. Also installed win7 and tried prime 95 there. BSOD again. Checked the dump file and it said "Probable cause; GenuineIntel".
    Called Acer costumer service and they are picking up the laptop tomorrow...

    Hopefully it's caused by the CPU and it is fixed on warranty!

    But thanks a lot for your help! Much appreciated! :thumbup:
    You got a bad CPU then. I hope it gets fixed real quick. Thanks for your kind words and let me know in case if you have any further problems ^_^.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1 64bit edition


    Finaly got the pc back from Acer!

    They switched out the prosessor as it turned out to be the fault.
    So now its up and running again! :-)

    But now there is a new problem, after i got it back there isnt coming any sound from the speakers. It shows that it is playing through the speakers and the green bar is moving up and down, but no sound..
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by gummitarzan View Post
    Finaly got the pc back from Acer!

    They switched out the prosessor as it turned out to be the fault.
    So now its up and running again! :-)

    But now there is a new problem, after i got it back there isnt coming any sound from the speakers. It shows that it is playing through the speakers and the green bar is moving up and down, but no sound..
    Glad to hear that the issue has been solved ^_^.

    Have you tried re installing the Audio Drivers from Acer?
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1 64bit edition


    Yes, I have tried rolling back the driver and updating it but still no sound. Headphones work though..
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by gummitarzan View Post
    Yes, I have tried rolling back the driver and updating it but still no sound. Headphones work though..
    I apologize for the late reply as I have been out of town.

    If the rolling back of the drivers did not fix the problem then most likely the Acer guys forgot to plug in the Speakers to the motherboard or forgot plugging in the Power to the Speakers. It happened with me when my laptop went for repairs, the guys forgot to plug in the wires for the Web Cam and Mic. I sent it back and the problem was fixed.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

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