Windows 8 and 8.1 Forums

New crash on Win 8.1 on Asus P9X79 Deluxe

  1. #1

    Posts : 1
    Windows 8.1

    New crash on Win 8.1 on Asus P9X79 Deluxe

    Hi there

    some help and expert investigation would be appreciated. For a long time my PC has been running very smooth on Windows 8.1. I installed UPlay (UBisoft) and started downloading a game. During the download the PC gave me a BSOD.

    Attached the dump files from the diag tool. Thanks for your assistance.

    Attachment 49819

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 54 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    You appear to have 5 hard drives. What is the make/model/wattage and age of your Power Supply?
    Also, please ensure that the firmware is updated to the latest version on your SSD's (older firmware can cause BSOD's on some SSD's)

    Please remove the Juniper software as it's driver (dsNcAdpt.sys) dates from 2009 and likely isn't compatible w/Win8.1
    Should you need this software, feel free to update it to the latest, Win8.1 compatible version AFTER we've finished stabiliziing the system.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Fri Aug 29 13:14:59.142 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082914-9875-01.dmp]
    Windows 8 Kernel Version 9600 MP (12 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 1:32:04.829
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1abcc )
    BugCheck 1A, {41793, fffff680000afb98, 174, 173}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff680000afb98
    Arg3: 0000000000000174
    Arg4: 0000000000000173
    BUGCHECK_STR:  0x1a_41793
    PROCESS_NAME:  Uplay.exe
    FAILURE_BUCKET_ID: 0x1a_41793_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  4701
      BIOS Release Date             05/07/2014
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Aug 29 13:14:59.142 2014 (UTC - 4:00)**************************
    dsNcAdpt.sys                Mon Mar 30 22:33:33 2009 (49D180FD)
    mv91cons.sys                Fri Jun 21 02:18:21 2013 (51C3F02D)
    athwbx.sys                  Mon Jul 15 03:29:50 2013 (51E3A4EE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
    e1c64x64.sys                Fri May  2 15:35:23 2014 (5363F37B)
    iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
    dump_iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
    Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
      My System SpecsSystem Spec

New crash on Win 8.1 on Asus P9X79 Deluxe
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