BSOD when computer not in use

vikings2345 · Aug 29, 2014

The crashes usually occur when the computer is not in use. I will move the mouse and either the screen will come to life... or the computer has crashed.

I updated NVIDEA drivers end of July and thought I fixed it. But apparently not.

usasma · Aug 30, 2014

The reports aren't complete. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done.

Out of 6 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

pcdsrvc_x64.pkms Mon May 9 20:20:44 2011 (4DC884DC)
PC Doctor driver
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Aug 28 16:28:45.290 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082814-8937-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 4:39:20.034[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+3a9d2 )[/B]
BugCheck [B]139, {3, ffffd001db6bc630, ffffd001db6bc588, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001db6bc630, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001db6bc588, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x139_VRF_3_win32k+3a9d2[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 28 11:37:39.147 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082814-9156-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 2:12:07.891[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+11d18 )[/B]
BugCheck [B]C7, {8, 1, ffffe001437c0120, 8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C7]TIMER_OR_DPC_INVALID (c7)[/url]
Arguments: 
Arg1: 0000000000000008, A concurrent expiration attempt was detected.
Arg2: 0000000000000001, Concurrent single timer expiration attempt.
Arg3: ffffe001437c0120, Address of the current timer object.
Arg4: 0000000000000008, Address of the previous timer object.
BUGCHECK_STR:  0xC7
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xC7_VRF_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 28 06:57:37.887 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082814-9234-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 23:52:46.737[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+238 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff800262bc578, 1, 1}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800262bc578, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000001, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_W
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_W_VRF_nt!PpmIdleExecuteTransition[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 25 04:58:16.673 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082514-10718-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]4 days 10:23:11.986[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, fffff803e2977e70, fffff80be296efb0, fffff803e0d67ecf}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff803e2977e70
Arg3: fffff80be296efb0
Arg4: fffff803e0d67ecf
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  nvstreamsvc.ex
FAILURE_BUCKET_ID: [B]0x7f_8_VRF_nt!KiDoubleFaultAbort[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 20 18:04:30.048 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082014-9609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 1:24:46.791[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiIdleLoop+d2 )[/B]
BugCheck [B]A, {ffffd008b9f0c408, 2, 1, fffff802b215cb62}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: ffffd008b9f0c408, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802b215cb62, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_VRF_nt!KiIdleLoop[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 18 16:19:39.017 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081814-9640-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 4:00:57.761[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiProcessThreadWaitList+39 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80165d0df05, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80165d0df05, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_VRF_nt!KiProcessThreadWaitList[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Aug 28 16:28:45.290 2014 (UTC - 4:00)**************************
[COLOR=RED][B]PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)[/B][/COLOR]
[COLOR=RED][B]pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)[/B][/COLOR]
[COLOR=RED][B]CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
RtsUStor.sys                Wed Jul  4 21:59:11 2012 (4FF4F4EF)
rikvm_38F51D56.sys          Mon Nov 19 04:45:43 2012 (50A9FFC7)
RTKVHD64.sys                Tue Jan 29 09:23:08 2013 (5107DB4C)
iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
[DEL]dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
[/DEL]iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
LHidEqd.Sys                 Thu May 23 02:09:49 2013 (519DB2AD)
LEqdUsb.Sys                 Thu May 23 02:09:50 2013 (519DB2AE)
LMouFilt.Sys                Thu May 23 02:09:56 2013 (519DB2B4)
LHidFilt.Sys                Thu May 23 02:10:00 2013 (519DB2B8)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
AMPPAL.sys                  Mon Jul 29 06:59:17 2013 (51F64B05)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
NuidFltr.sys                Thu Dec 12 08:16:25 2013 (52A9B729)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
NETwew00.sys                Tue Feb 25 08:04:56 2014 (530C94F8)
btmaux.sys                  Wed Mar 26 04:15:03 2014 (53328C87)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
btmhsf.sys                  Tue Apr 22 03:46:28 2014 (53561E54)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
[/font]

BSOD when computer not in use

vikings2345

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One