Windows 8 and 8.1 Forums


Every time i turn on my computer i get the same two errors

  1. #1


    Posts : 21
    Windows 8.1

    Every time i turn on my computer i get the same two errors


    The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


    If the event originated on another computer, the display information had to be saved with the event.


    The following information was included with the event:


    amdacpusrsvc
    [EVENT]: SERVICE_CONTROL_POWEREVENT: RESUME: FAILED.

    The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


    If the event originated on another computer, the display information had to be saved with the event.


    The following information was included with the event:


    amdacpusrsvc
    acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED

    And now the information message Note i never put my computer to sleep.

    The system has returned from a low power state.


    Sleep Time: ‎2014‎-‎08‎-‎25T22:39:55.069952300Z
    Wake Time: ‎2014‎-‎08‎-‎25T22:40:21.165214600Z


    Wake Source: Unknown

    It started doing this today.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Even though you're not having BSOD's - Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    For starters, download a fresh copy of the AMD graphics drivers from the AMD website.
    Then uninstall the current AMD graphics drivers
    Then install the freshly downloaded drivers and let us know if that fixes things.

    Is this evidence of a problem on your system - if so, what is the problem?
    If it's just an error in the event log - please let us know that also.
      My System SpecsSystem Spec

  3. #3


    Posts : 21
    Windows 8.1

    Files


    Here are the files.
      My System SpecsSystem Spec

  4. #4


    Posts : 21
    Windows 8.1

    Files


    Quote Originally Posted by usasma View Post
    Even though you're not having BSOD's - Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    For starters, download a fresh copy of the AMD graphics drivers from the AMD website.
    Then uninstall the current AMD graphics drivers
    Then install the freshly downloaded drivers and let us know if that fixes things.

    Is this evidence of a problem on your system - if so, what is the problem?
    If it's just an error in the event log - please let us know that also.
    These are the files
      My System SpecsSystem Spec

  5. #5


    Posts : 21
    Windows 8.1


    I re installed the AMD drivers and now the error is not happening any more ive restarted 2 times lets hope and pray it wont happen anymore like seriously fking pray i had to RMA my cpu cause it was faulty. Cheers ill keep you updated
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As I'm really busy right now, I won't work over the reports that you've submitted.
    Let us know how things are going.
    If needed I'll open up the reports then and see what's happening.

    Good luck!
      My System SpecsSystem Spec

  7. #7


    Posts : 21
    Windows 8.1


    Day 2 still no errors going well
      My System SpecsSystem Spec

  8. #8


    Posts : 21
    Windows 8.1


    Quote Originally Posted by usasma View Post
    As I'm really busy right now, I won't work over the reports that you've submitted.
    Let us know how things are going.
    If needed I'll open up the reports then and see what's happening.

    Good luck!
    I just BSOD and the error was somehing like 0xa000.. something else i dont remember. Right after the BSOD my computer started installing updates wtf
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If the error was 0xa000... something, then it's most likely an AMD video card driver error (also can be hardware).
    The full error is 0xa0000001 if that's the case. Since you've installed the latest version of the AMD drivers, then it's probably a hardware problem. Please start by running these free diagnostics: Hardware Diagnostics (start with the video tests).

    I'll run the reports now, but we'll need the latest memory dumps also.
    Please zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have problems with it, copy it to your Desktop and try zipping it up from there.

    *******************************
    From the reports:

    You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    The Admin Event Viewer log showed issues with the AMD video card drivers and services.
    Since then you've replaced the drivers, so the results aren't significant at this point.

    **************************
    Make sure that you're monitoring the temps using Hardware Monitor. Let us know what the temps are.
    Make sure that the video card cooler isn't clogged with dirt/dust/hairballs/etc
    Make sure that the video card cooler fan is working
    Make sure that the video card cooler is getting cool air
    Make sure that the video card power plugs are firmly seated (and the card is firmly seated in the slot)

    Although this isn't the same error that you're having, please read over this post to see if there's anything else there that you can do to help the video card out: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
      My System SpecsSystem Spec

  10. #10


    Posts : 21
    Windows 8.1


    Quote Originally Posted by usasma View Post
    If the error was 0xa000... something, then it's most likely an AMD video card driver error (also can be hardware).
    The full error is 0xa0000001 if that's the case. Since you've installed the latest version of the AMD drivers, then it's probably a hardware problem. Please start by running these free diagnostics: Hardware Diagnostics (start with the video tests).

    I'll run the reports now, but we'll need the latest memory dumps also.
    Please zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have problems with it, copy it to your Desktop and try zipping it up from there.

    *******************************
    From the reports:

    You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    The Admin Event Viewer log showed issues with the AMD video card drivers and services.
    Since then you've replaced the drivers, so the results aren't significant at this point.

    **************************
    Make sure that you're monitoring the temps using Hardware Monitor. Let us know what the temps are.
    Make sure that the video card cooler isn't clogged with dirt/dust/hairballs/etc
    Make sure that the video card cooler fan is working
    Make sure that the video card cooler is getting cool air
    Make sure that the video card power plugs are firmly seated (and the card is firmly seated in the slot)

    Although this isn't the same error that you're having, please read over this post to see if there's anything else there that you can do to help the video card out: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    In my computer when i i click check for updates it gives me an additional update to my graphic card should i install it? Also i never game on my computer, i mainly use my pc for online surfing and watching videos and whatnot and by the way the BSOD occurred while i was browsing Facebook and it hasn't crashed since, i also disabled gpu rendering in adobe flash player by right cliking a video and then unchecking the box, i also did it for internet explorer i did it by clicking alt when ur in IE then going to tools internet options advanced and its the first option. Im scare to run any stress test because i may **** up and break my pc
      My System SpecsSystem Spec

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Every time i turn on my computer i get the same two errors
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