Windows 8 and 8.1 Forums


PC shuts down suddenly, reporting an error:BAD_POOL_CALLER

  1. #1


    Posts : 17
    windows 8

    PC shuts down suddenly, reporting an error:BAD_POOL_CALLER


    Hello,

    I'm writing this thread because i wanted to report something that happens to my laptop.
    For a start, i'm using a vaio sony mini laptop running on windows 8 whose processor is AMD E2-1800 APU with radeon(tm)HD graphics, 4 GB ram, a 64-bit OS, x64-based processor. Honestly, i don't know much about this pc, i just opened the pc info, hope it helps.

    Regarding the problem i'm experiencing, i've been having sudden shut downs during my work -pc would show a sad face emotion saying that my pc has encountered a problem and needs to restart and its collecting info about the problem- concluding that i should probably search for the error so called " BAD_POOL_CALLER". And so i did, but here's what i dont understand. when my pc starts again, a message pops up saying it would send details about the problem i had to Microsoft, so they could take action. infact, i've been approving on sending those messages since 2013, and nothing happens.

    These sudden shut downs have been taking place since 2013 or so, as a result, i searched alot for answers and came up with " probably an out of date driver , you must update ". i do, as a matter of fact, open the settings and click on windows update. however, after it finishes all its updates, it shuts down suddenly again. yet, i downloaded a program called " reviver driver" thinking that it would see if i had any out of date drivers, but all it says that i should update stuff about the bluetooth. i don't really think that out of date bluetooth stuff would actually cause this problem.

    as far as to the SF Debug tool, i downloaded it and clicked continue so it can make a file on my desktop called sfdebugfiles.rar, i zipped it ... but it mentioned 2 errors , about a file which cannot be zipped cause another processor is using it. i chose to break the operation and closed the window, idont know if this really going to mess things up, but i hope they dont.


    here are the files, Thanks in advance.
    Last edited by jasmine; 25 Aug 2014 at 04:00.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The best place to check for driver updates is the Sony website. The drivers on Windows Update aren't updated very often.

    As for the Bluetooth drivers - there is a known problem with some Win8 bluetooth drivers having BSOD problems on Win8.1
    I haven't checked yours yet, but I will tell you if I do find them to be outdated.
    EDIT: You don't have Win8.1 installed, so the Bluetooth drivers most likely aren't a problem here.

    Most systems have 160 to 190 or more Windows Updates. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    The reports are missing the MSINFO32.nfo report. Please do this:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
    The memory dumps have a lot of Kaspersky drivers in them. Please uninstall Kaspersky. Tell it to remove everything - but be sure you've written down your registration info if you want to install it again.

    Please uninstall Norton also. Tell it to remove everything - but be sure you've written down your registration info if you want to install it again.

    It looks like you might have AVG or Avast installed also - please uninstall them also.

    DO NOT INSTALL 2 antivirus' or 2 firewalls/Internet Security programs that will be running constantly on the system - they will conflict with each other and will cause problems.

    Make sure that Windows Defender and the Windows Firewall are activated while testing (for protection).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ew_jubusenum.sys Tue Feb 22 04:14:35 2011 (4D637E7B)
    HUAWEI Mobile Connect - Bus Enumerate Device
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Aug 25 03:09:04.244 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082514-34164-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 9:48:26.483
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008ca1980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008ca1980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 23 18:13:34.523 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082414-34211-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:09:05.685
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8004186980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8004186980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 12:16:12.599 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-35786-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 4:48:35.707
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa800adaf980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa800adaf980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 07:27:05.902 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-56909-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:16:15.063
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8003d9a980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8003d9a980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 07:03:34.372 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-51589-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:17:18.544
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008955980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008955980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 06:45:48.143 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-39000-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:05:23.315
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa80044b0980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa80044b0980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 06:39:54.065 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-33259-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:15:15.232
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8006e7d2b0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8006e7d2b0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 06:24:10.137 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-32651-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:32:53.309
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa80041e3980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa80041e3980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 05:50:49.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-34679-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:05:36.386
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8003f66980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8003f66980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 05:41:42.973 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-31434-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:19:08.145
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8007771980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8007771980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 05:22:00.639 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-66362-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:10:37.811
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa800529b980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa800529b980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 05:10:41.989 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-33961-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:44:04.155
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa800471c980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa800471c980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 04:25:58.391 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-32916-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 1:34:59.564
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008d4b980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008d4b980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 02:50:30.750 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-34866-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:58:16.922
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa80090e3980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa80090e3980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 22 00:48:46.083 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-49280-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:56:31.254
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008957980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008957980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun 26 10:10:27.046 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-59373-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:41:58.218
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa8003e91880, fffff802fade7930, fffffa800894a7f0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8003e91880, Physical Device Object of the stack
    Arg3: fffff802fade7930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa800894a7f0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_athw8x_IMAGE_pci.sys
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 23 14:54:18.828 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082313-40076-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:23 days 8:19:45.105
    *** WARNING: Unable to verify timestamp for klwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008393940}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008393940, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  R0120D8
      BIOS Release Date             08/22/2012
      Manufacturer                  Sony Corporation
      Product Name                  SVE11126CAW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Aug 25 03:09:04.244 2014 (UTC - 4:00)**************************
    ew_jubusenum.sys              Tue Feb 22 04:14:35 2011 (4D637E7B)
    SYMDS64.SYS                   Mon May 16 18:15:03 2011 (4DD1A1E7)
    SYMNETS.SYS                   Sat Nov 12 16:11:53 2011 (4EBEE119)
    Ironx64.SYS                   Mon Nov 14 21:00:53 2011 (4EC1C7D5)
    SYMEVENT64x86.SYS             Tue Nov 22 13:30:48 2011 (4ECBEA58)
    PxHlpa64.sys                  Tue Apr 24 13:26:29 2012 (4F96E245)
    SYMEFA64.SYS                  Fri May 18 21:29:56 2012 (4FB6F794)
    TuneUpUtilitiesDriver64.sys   Fri May 25 06:28:19 2012 (4FBF5EC3)
    sows.sys                      Sun Jun 10 21:36:13 2012 (4FD54B8D)
    Rt630x64.sys                  Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsPStor.sys                  Wed Jun 13 06:08:38 2012 (4FD866A6)
    appexDrv.sys                  Sun Jun 17 01:00:54 2012 (4FDD6486)
    SFEP.sys                      Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    usbfilter.sys                 Tue Jun 19 07:07:40 2012 (4FE05D7C)
    kl1.sys                       Tue Jun 19 09:27:15 2012 (4FE07E33)
    btath_bus.sys                 Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys               Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_avdt.sys                Thu Jun 21 01:22:40 2012 (4FE2AFA0)
    btath_rcp.sys                 Thu Jun 21 01:23:26 2012 (4FE2AFCE)
    btath_hcrp.sys                Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    btath_a2dp.sys                Thu Jun 21 01:23:44 2012 (4FE2AFE0)
    SRTSPX64.SYS                  Mon Jul  2 14:20:37 2012 (4FF1E675)
    AtihdW86.sys                  Tue Jul 17 03:34:09 2012 (50051571)
    RTKVHD64.sys                  Tue Jul 17 09:11:37 2012 (50056489)
    amd_sata.sys                  Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                  Mon Jul 23 14:34:52 2012 (500D994C)
    athw8x.sys                    Tue Jul 24 11:44:00 2012 (500EC2C0)
    EraserUtilRebootDrv.sys       Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                  Tue Jul 31 19:36:51 2012 (50186C13)
    atikmdag.sys                  Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                  Thu Aug  2 00:09:28 2012 (5019FD78)
    klim6.sys                     Thu Aug  2 07:08:40 2012 (501A5FB8)
    btfilter.sys                  Fri Aug  3 07:07:56 2012 (501BB10C)
    btath_flt.sys                 Fri Aug  3 07:09:44 2012 (501BB178)
    SynTP.sys                     Thu Aug 16 16:09:43 2012 (502D5387)
    Smb_driver_AMDASF.sys         Thu Aug 16 16:11:00 2012 (502D53D4)
    IDSvia64.sys                  Tue Aug 28 22:48:40 2012 (503D8308)
    klkbdflt.sys                  Mon Sep  3 09:54:42 2012 (5044B6A2)
    klmouflt.sys                  Mon Sep  3 10:20:14 2012 (5044BC9E)
    klwfp.sys                     Wed Feb 27 03:48:31 2013 (512DC85F)
    kneps.sys                     Tue Mar  5 04:09:23 2013 (5135B643)
    BHDrvx64.sys                  Sat Mar 16 01:18:38 2013 (514400AE)
    klflt.sys                     Tue Mar 26 10:44:39 2013 (5151B457)
    klif.sys                      Tue Mar 26 11:05:41 2013 (5151B945)
    avkmgr.sys                    Mon Sep 16 07:14:23 2013 (5236E80F)
    avipbb.sys                    Thu Mar 20 03:46:51 2014 (532A9CEB)
    avgntflt.sys                  Wed Apr 30 12:34:29 2014 (53612615)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 23 18:13:34.523 2014 (UTC - 4:00)**************************
    ccSetx64.sys                  Wed Jun  6 23:00:55 2012 (4FD01967)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun 26 10:10:27.046 2014 (UTC - 4:00)**************************
    hiber_amd_sata.sys            Mon Jul 23 14:34:48 2012 (500D9948)
    
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=sows.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
    http://www.carrona.org/drivers/driver.php?id=avipbb.sys
    http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    windows 8


    sorry for late reply, been updating stuff.

    i've uninstalled all the antiviruses in my laptop, and i have been updating my laptop ever since i read your message and it's still updating to this moment . however, i can't seem to find the driver responsible for ew.jubusenum.sys it seems to have something to do with haewei techno, but i can't find it.

    ii checked for msinfo32, idon't know what yo exactly meant by to save it as .nfo file, but i succeeded in attaching it as a zip file.

    i've also checked to see if my windows defender is on and it says it's on but it needs to update and stuff, thanks for that.

    as for windows update, i've checked my settings and it says that it auto installs needed updates for my pc, is that what you mean? because two days ago, i already updated. since i uninstalled alot of things and made changes to my pc, do i need to refresh and update all that all over again?

    P.S. should i do something about that last driver? hiber_amd_sata.sys?
    Last edited by jasmine; 27 Aug 2014 at 10:10.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Do you have an air card or some other way of connecting to the internet through Cell Phone communications?
    It's (ew_jubusenum.sys) most likely associated with your Etisalat USB modem (I got this from the MSINFO32 report). Contact them/visit their website for the must up-to-date Windows 8 compatible drivers.

    You did just fine with the .nfo (that's what it was before you zipped it)

    The WER section of the MSINFO32 report shows some Windows Update failures - so you need to check manually in order to ensure that you have all available updates. We need to know if you've checked and don't see any further updates available - and that you haven't been experiencing errors when checking for updates.

    The hiber_amd_sata.sys file isn't a concern for several reasons:
    - it's not from the latest series of memory dumps (it's actually from June) - so it's not likely that it's involved in the crashes
    - if you look up higher in the list, you'll see an amd_sata.sys driver. The driver with the hiber_ prefix is one that Windows creates at boot time if hibernation is enabled. That way it can access that driver during hibernation before the amd_sata.sys driver has finished loading. The only way to update this driver is to update the amd_sata.sys driver and then reboot - causing the system to recreate the one with the hiber_ prefix (but there's no need for you to update it).

    MSINFO32 shows problems with the ApxD program being related to the BSOD's.
    I can't find any definite records of a program like this - but I do find a number of entries suggesting that it may be a virus.
    I'd suggest:
    - scanning your system with an independent anti-malware scanner (I suggest MalwareBytes AntiMalware Free Version: https://www.malwarebytes.org/downloads/ )
    - if this doesn't find anything, then search your C:\ drive for "apxd" and let us know what you find.
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    windows 8


    Sorry, What do you exactly mean by an air card or cell phone communications? I got a Vodafone Mobile BroadBand, if that's what you're implying. Does " ew.jubunesum.sys" driver being associated to my modem mean that i have a haewei phone or something? cause i don't have anything related to haewei tech. co among my computers or cellphones or kind of .. umm .. anything.

    how do i check manually for updates? all i know about the update thing is to open setting or check some icon on my taskbar " a flag symbol" it shows what is needed to install (normally).

    Soo... you mean to say that hiber.sys driver isn't a threat? and i searched my local drive C for " ApxD" couldn't find anything.
    i did scan my computer with windows defender and avira (before uninstalling) , it said my pc is safe and all is good, ANyhow, i will install the anti-malware you suggested and do a scan.

    So far, i've encountered no BSOD , thank god, and thank you. usually i have Those BSOD when downloading soemthing or opening an online game called Runescape or simply after working on the pc for more than 10 minutes, but today i've tried and all is good. thanks thing is .. the pc has been running for about 48 hours now without any crashs and that's super ... AWESOME. haven't had this feeling since (some month) in 2013

    i hope it doesn't crash while scanning for malware.
    i'll inform you if anything else happened.. -if you haven't replied yet-

    P.S. Don't you need to check my mini dump files? i thought people needed to see those to check for more info.
    Last edited by jasmine; 27 Aug 2014 at 11:34.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Since the system hasn't BSOD'd on you, the following is just in answer to your questions. There's no need to change anything at this point if the system no longer has a problem.


    Sorry, What do you exactly mean by an air card or cell phone communications? I got a Vodafone Mobile BroadBand, if that's what you're implying. Does " ew.jubunesum.sys" driver being associated to my modem mean that i have a haewei phone or something? cause i don't have anything related to haewei tech. co among my computers or cellphones or kind of .. umm .. anything.
    Yes, that is the device. The Vodafone website should have the latest version of the software/drivers for your device. The Haewei Tech drivers imply that there's a Haewei chip inside the mobile broadband device



    how do i check manually for updates? all i know about the update thing is to open setting or check some icon on my taskbar " a flag symbol" it shows what is needed to install (normally).
    Go to Run and type in "wuapp" (without the quotes) and press Enter. Then, in the left hand sidebar there should be a link to "Check for updates". Clicking on that is how you manually check for updates


    hiber_amd_sata.sys is most likely not a threat. Don't worry about it.


    8/25/2014 7:15 AM Windows Error Reporting Fault bucket 0xc2_7_ApxD_NETIO!NetioFreeMdl, type 0
    Event Name: BlueScreen
    Response: Microsoft Windows Error ReportingApxD_NETIO!NetioFreeMdl&State=1&ID=b80079cd-3f23-4f76-8ec7-da13978b085d
    Cab Id: b80079cd-3f23-4f76-8ec7-da13978b085d

    Problem signature:
    P1:
    P2:
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    C:\Windows\Minidump\082514-34164-01.dmp
    C:\Users\hala\AppData\Local\Temp\WER-190118-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Users\hala\AppData\Local\Temp\WER8DFC.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_119118ec

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 082514-34164-01
    Report Status: 0
    Hashed bucket:
    Above is one of the lines that contained the ApxD reference (which I highlighted in RED) That's all the evidence that I have about this problem. A Google search for "ApxD.exe" (without the quotes) turned up the references to virus' - that's why I suggest the scan (the multiple antivirus programs may have let something slip by). This may not be a virus, but the scan will make us sure of it.


    I checked your minidumps in Post #2 ( PC shuts down suddenly, reporting an error:BAD_POOL_CALLER )
    From the sentence reading "The memory dumps have a lot of Kaspersky drivers in them." onwards is what I found in the minidumps.

    All of the following are different terms for types of BSOD's/memory dumps/memory dump files:
    - dump file
    - bugcheck
    - kernel dump
    - small memory dump
    - complete memory dump
    - minidump
    - memory dump
    - STOP error
    - BC Code
    - Blue Screen of Death
      My System SpecsSystem Spec

  7. #7


    Posts : 17
    windows 8


    Aha, i understand. I did as you said, the scan found some potential threats and quarantined them. It also said that the location is in the downloads " bearsetup" and " zip setup", but it didn't mention any " ApxD" -related-problem.

    Anyway, i hope that thing will not cause any problem later. Thank you so much for your time and effort, i really appreciate it.

    One more thing, i've always wanted to know about these bsod and errors much more than just how to fix them, but i know you don't have time to explain why this happened and why that happened. yet, i got some question not related to what i previously said , if i installed an antivirus or let's just say this anti malware you suggested .. the trial has expired , what am i supposed to do?>

    Thanks again, i'll mark the thread as solved.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are numerous possible causes for BSOD's, and it takes years of experience to get a feel for them.

    Quite frankly, it's not worth figuring out the exact cause (unless you're a developer) - and it's not very easy. If you find that a certain instruction is writing to memory that it's not supposed to - what is the average user to do? Most people can't rewrite the program to fix that instruction.
    Instead, what we do is we locate the problem areas, and then either remove or replace them - and that ends up fixing them.

    If the anti-malware program expires, you have to renew it in order to get adequate protection.
    If you don't renew it, then you'll need to get another anti-malware program that isn't expired.
    There are pay-for and free versions out there - each depends on your needs.
      My System SpecsSystem Spec

  9. #9


    Posts : 17
    windows 8


    Aha, i see. By the Way, you didn't reply back about that message that said " we're sending details about the problem (bsod) to Microsoft" supposing that they would take action, i sent the message. what happened? i mean why didn't they contact me or something?

    and my anti-malware keeps on scanning and finding more and more potential threats everytime, should i be worried?

    P.S. when i don't renew my anti malware program, should i uninstall it before i install another one who isn't expired? (like the anti-virus issue)
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Microsoft collects the errors automatically. If the automated process finds a potential solution, then there'll be a notification in the Action Center advising you about it. If no potential solution is found, then there's no notification. If you have problems that are queued in Action Center (to check for solutions), then you may receive a notification later on if a potential solution is found at a later date.

    FYI - If you have a full retail version of Windows, you are entitled to a certain amount of tech support from Microsoft (and you have to contact Microsoft in order to use it). But if it's an OEM copy (such as one that comes pre-installed on a new computer), then the OEM is the one who's responsible for tech support. Finally, if it turns out that the problem is 3rd party drivers or hardware - Microsoft doesn't provide free support for that. OEM's may provide support for problem hardware during the warranty period, and different 3rd party vendors/developers provide differing amounts of support (it may not be free at any time).

    On a fully updated system, over 90% of the BSOD's are due to 3rd party drivers.
    Less than 10% of the BSOD errors are due to hardware
    And less than 1% are due to Windows (I suspect that this is much, much less than 1%)


    I am not an anti-malware expert. I'd suggest posting over in the System Security forums for help with the potential threats. Here's the link: System Security - Windows 8 Forums

    If your security software is expired, please uninstall it. Then (immediately) download and install the latest, trusted, Win8.1 compatible version of the security software that you are going to use. Download it directly from the manufacturer's website and perform a full system scan with it once it's installed.
      My System SpecsSystem Spec

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