Windows 8 and 8.1 Forums

BSOD every 30 minutes after restart, no idea of origin

  1. #1

    Posts : 1
    Windows 8

    BSOD every 30 minutes after restart, no idea of origin

    I apologize if there is already a solution to this issue that I missed. I know very little about computers and was only more confused reading through past posts. My computer goes to bsod every 30 minutes or so after every restart. The bsod simply says "system_service_exception". It doesn't have any error numbers following it.

    I've attached the .zip file from the sf debug tool.

    Thanks in advance to any help.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi asdf novice & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    **************************Sat Aug 23 01:44:38.256 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 3B, {c0000005, fffff802aa099c40, ffffd00021bcc830, 0}
    PROCESS_NAME:  GoogleUpdate.e
    FAILURE_BUCKET_ID:  0x3B_nt!HvpGetCellPaged
    MaxSpeed:     3400
    CurrentSpeed: 3393
      BIOS Version                  A05
      BIOS Release Date             07/26/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 660
    Below is the list of 3rd party drivers present on your system :-
    **************************Sat Aug 23 01:44:38.256 2014 (UTC + 5:30)**************************
    wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)
    ckldrv.sys                  Fri Mar 19 04:40:27 2010 (4BA2B2E3)
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    CHDRT64.sys                 Sat Jun 23 00:27:06 2012 (4FE4C002)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    igdkmd64.sys                Thu Dec 13 06:12:26 2012 (50C92472)
    athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    cfbb.sys                    Tue Aug  6 04:03:54 2013 (52002852)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
    cfbb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Please follow the below steps, one step at a time :-

    1. Please remove the driver highlighted in RED (wdcsam64.sys) as it is very notorious to cause BSOD's. You would need to remove any Western Digital Software present on your system. If there is no WD Software then please do a system wide manual search for this file name and rename it.
    2. Please remove Malware Bytes & Avast using this **TOOL** & **TOOL** respectively.
    3. Update the rest of the highlighted (BOLD) drivers.

    Also, could you please search for a file named "cfbb.sys" and report back the findings like the details and all (Found by right clicking -> Properties -> Details).

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

BSOD every 30 minutes after restart, no idea of origin
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