Windows 8 and 8.1 Forums

BSOD Dump Files to Analyze

  1. #21


    Posts : 44
    Windows 8.1


    Hello Blueelvis,

    Could you take a look at my most recent BSOD (9/15/2014) and let me know which driver caused it? Thank you !

      My System SpecsSystem Spec

  2. #22


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Stephen ^_^,

    I haven't seen a case where a faulty Port causing BSOD's but a simple google search that they can occur as well. Let me know how it goes with the HDMI Port.

    Furthermore, the dump files do not reveal any information which could tell us something.
    3: kd> kbRetAddr : Args to Child : Call Site
    fffff803`829647e9 : 00000000`0000000a fffff801`5dff5ac0 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff803`8296303a : 00000000`00000008 ffffd001`52a7db00 00000000`00000000 ffffd001`52a7d810 : nt!KiBugCheckDispatch+0x69
    fffff801`5dff5ac0 : fffff803`82847760 ffffffff`fffe2b40 00000000`002c99b2 00000000`00000004 : nt!KiPageFault+0x23a
    fffff803`82847760 : ffffffff`fffe2b40 00000000`002c99b2 00000000`00000004 fffff803`829df628 : 0xfffff801`5dff5ac0
    fffff803`8295c7ea : ffffd001`52a69180 ffffd001`52a69180 ffffd001`52a752c0 ffffe000`63a79080 : nt!KiRetireDpcList+0x4f0
    00000000`00000000 : ffffd001`52a7e000 ffffd001`52a78000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

    We can just see that the processor started processing the DPC List after the IdleLoop but a Page Fault occurred. Also, I don't see anything suspicious in the Loaded modules list.

    In order to debug further, I would require a Complete Dump file which is located inside - "C:\Windows\Memory.DMP". Please make sure you ZIP THE FILE before uploading it to a host like MediaFire,OneDrive etc. But, I think we must give Driver Verifier a run before asking for the Complete Memory Dump. Follow this **GUIDE** and make sure that you let it crash a few times.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #23


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Stephen ^_^,

    I haven't seen a case where a faulty Port causing BSOD's but a simple google search that they can occur as well. Let me know how it goes with the HDMI Port.

    Furthermore, the dump files do not reveal any information which could tell us something.
    3: kd> kbRetAddr : Args to Child : Call Site
    fffff803`829647e9 : 00000000`0000000a fffff801`5dff5ac0 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff803`8296303a : 00000000`00000008 ffffd001`52a7db00 00000000`00000000 ffffd001`52a7d810 : nt!KiBugCheckDispatch+0x69
    fffff801`5dff5ac0 : fffff803`82847760 ffffffff`fffe2b40 00000000`002c99b2 00000000`00000004 : nt!KiPageFault+0x23a
    fffff803`82847760 : ffffffff`fffe2b40 00000000`002c99b2 00000000`00000004 fffff803`829df628 : 0xfffff801`5dff5ac0
    fffff803`8295c7ea : ffffd001`52a69180 ffffd001`52a69180 ffffd001`52a752c0 ffffe000`63a79080 : nt!KiRetireDpcList+0x4f0
    00000000`00000000 : ffffd001`52a7e000 ffffd001`52a78000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

    We can just see that the processor started processing the DPC List after the IdleLoop but a Page Fault occurred. Also, I don't see anything suspicious in the Loaded modules list.

    Unfortunately, the MiniDump file has not saved enough information in it . In order to debug further, I would require a Complete Dump file which is located inside - "C:\Windows\Memory.DMP". Please make sure you ZIP THE FILE before uploading it to a host like MediaFire,OneDrive etc. But, I think we must give Driver Verifier a run before asking for the Complete Memory Dump. Follow this **GUIDE** and make sure that you let it crash a few times.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  4. #24


    Posts : 44
    Windows 8.1


    Hello BlueElvis,

    Thank you for your patience with me.

    I hope this file will work for you. I ran verifier for more than a few crashes. I'll be holding off on making any changes until you report back with any guidance.

    Thank you!

    https://drive.google.com/file/d/0B5K...it?usp=sharing

    If this isn't the right file... can you help me find directions for the right way to do it? Thanks
      My System SpecsSystem Spec

  5. #25


    Posts : 5,139
    Win8.1Pro - Finally!!!


    While waiting for a reply from blueelvis, I'd suggest hardware diagnostics.
    I maintain a list of free one's here: Hardware Diagnostics
    I ask for these due to the presence of NTFS.sys in the raw stack text.
    This is not a conclusive diagnosis, so the hard drive test is the one that you should probably start with.
      My System SpecsSystem Spec

  6. #26


    Posts : 44
    Windows 8.1


    Hey USASMA

    BlueElvis has provided me the link to the hardware diagnostics page. I've run Furmark, Memtest86, and a antimalware test scanner on the page.

    I do need some guidance for running the Hard Drive test. I have a Toshiba hard drive and have tried using the tools suggested with no success. I'm sort of going into this with little knowledge. Is there a specific utility you'd use on this page? I'm on Windows 8.1.
    Attachment 50983

    If so, could you provide a few instructions on what I would do? That would be much appreciated.

    I will work on running more tests while I wait for the reports from BlueElvis. Appreciate all of the help thus far!
      My System SpecsSystem Spec

  7. #27


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's much simpler to use the Seagate Seatools test.
    In this case (because you're having difficulties) run the long/extended test inside of Windows.
    Here's the link to the Seatools for Windows test: SeaTools for Windows | Seagate
    Press on the "I Accept" button and it'll take you to a download page. Download it and install it - then run the program

    I'd suggest that you run Prime95 after that, as it's simple to run and it will easily tell you if there's something wrong.
      My System SpecsSystem Spec

  8. #28


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Stephen ^_^,

    The Complete dump file provided by you has the bugcheck
    Code:
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Now, the bugcheck detailed that a Net_Buffer_List went missing or is pending and the driver did not respond for 22 seconds which caused the crash.

    DV_VIOLATED_CONDITION: The miniport driver hasn't processed any NBL in the past 22 seconds.
    On checking the dump file for further information, no pending or missing NBL's were found which is very strange. I have asked a friend of mine to check whether I have missed something or not.

    Till the time, see if you are getting the crashes if you disable your Network Adapter and remove the Ethernet if you are connected to the Internet and disconnect via Wifi if you are connected via that. See if it still BSOD's or not.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  9. #29


    Posts : 44
    Windows 8.1


    Hello Usasma and BlueElvis,

    I ran SeaTools test on the hard drive and passed (long extended). I also ran Prime95 for an Hour and a Half (all passes) and CPU temp never rose above 73 degrees C.

    BlueElvis, I disabled the network adapter and removed my Ethernet cable and still received a BSOD while gaming.

    Any other suggestions at this point?
    Last edited by CaddyQuinn; 19 Sep 2014 at 11:11.
      My System SpecsSystem Spec

  10. #30


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by CaddyQuinn View Post
    Hello Usasma and BlueElvis,

    I ran SeaTools test on the hard drive and passed (long extended). I also ran Prime95 for an Hour and a Half (all passes) and CPU temp never rose above 73 degrees C.

    BlueElvis, I disabled the network adapter and removed my Ethernet cable and still received a BSOD while gaming.

    Any other suggestions at this point?
    Hi CaddyQuinn ^_^,

    Disable the Network Adapter and then keep on running Driver Verifier. Let it crash for few times and then run the SF Diagnostic Tool to create a fresh ZIP file and then upload that so that could be analyzed.

    Also, if you are having multiple RAM Sticks, please change the ports and then if you could run the PC on one RAM Stick at a time and see if the crashes occur or not.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

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