Windows 8 and 8.1 Forums

BSOD Dump Files to Analyze

  1. #11


    Posts : 44
    Windows 8.1


    Hello Blueelvis,

    So far today I've had no BSOD...

    I've updated my Dell Wireless 1703 device and disabled it. I was going to run the computer a few days before enabling the wifi again.

    What do you think is the best direction from here?


    Thanks for all the help so far btw!

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by CaddyQuinn View Post
    Hello Blueelvis,

    So far today I've had no BSOD...

    I've updated my Dell Wireless 1703 device and disabled it. I was going to run the computer a few days before enabling the wifi again.

    What do you think is the best direction from here?


    Thanks for all the help so far btw!
    Glad to hear that you are now BSOD free. You could test for some time for BSOD's with the Wifi disabled and once you are sure, enable it and see since you have already updated the Wireless Drivers.

    In case of further problem please do not hesitate to post back ^_^.
      My System SpecsSystem Spec

  3. #13


    Posts : 44
    Windows 8.1


    Hey BlueElvis,

    Unfortunately I'm back. I didn't have any blue screens for a long while. Even ran heaven benchmark program a few times with the new AMD driver update installed. Also, played some computer games and every thing was going fine. This morning I was playing Fable for about an hour or so and it crashed. Here's the file dump!
      My System SpecsSystem Spec

  4. #14


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by CaddyQuinn View Post
    Hey BlueElvis,

    Unfortunately I'm back. I didn't have any blue screens for a long while. Even ran heaven benchmark program a few times with the new AMD driver update installed. Also, played some computer games and every thing was going fine. This morning I was playing Fable for about an hour or so and it crashed. Here's the file dump!
    Hi Caddyquinn ^_^,

    I am sorry to hear that the BSOD returned
    Below has been provided an analysis of the latest dump file :-
    Code:
    0: kd> rLast set context:
    rax=0000000000000002 rbx=0000000000000000 rcx=ffffe0004c66c000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8007e847268 rsp=fffff80206446ac0 rbp=fffff80206446b68
     r8=0000000000000000  r9=0000000000000006 r10=0000000000000000
    r11=fffff8007e9cca97 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=0000  es=0000  fs=0000  gs=0000             efl=00210282
    atikmdag+0x24268:
    fffff800`7e847268 4c8b08          mov     r9,qword ptr [rax] ds:00000000`00000002=????????????????
    According to the Context Record, the mov instruction was given to move the contentsof rax to r9 and that is when the bugcheck happened.

    Now, according to it, the "atikmdag.sys" was blamed which is the ATI Driver for your GPU.
    Code:
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff800`7e823000 fffff800`7f46a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sat Aug 31 05:32:50 2013 (522132AA)
        CheckSum:         00BF596C
        ImageSize:        00C47000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    As it appears from the Dump file, the date of the ATI Driver is an year old. There is an updated version of the ATI Driver over Dell's Website which is dated in the year 2014. I would suggest you to install it. The link to it could be found over here :-

    AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #15


    Posts : 44
    Windows 8.1


    hello blueelvis,

    I unistalled and reinstalled from the link you gave me. However the date did not change for my driver. The information remained the same. I believe I already had the correct and up to date AMD driver. I will keep you updated on whether or not the BSOD keep happening.

    Any other ideas in the meantime? Thanks!
      My System SpecsSystem Spec

  6. #16


    Posts : 44
    Windows 8.1


    Had another BSOD from a different driver this time...


    This is getting frustrating...
      My System SpecsSystem Spec

  7. #17


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi CaddyQuinn ^_^,

    I apologize for the delayed response. I just forgot this thread <_<
    Anyways, your latest dump files again blame the ATI Driver. Below has been provided an analysis :-
    Code:
    0: kd> kbRetAddr           : Args to Child                                                           : Call Site
    fffff803`d8b7bae9 : 00000000`0000000a 00000000`011b075d 00000000`00000008 00000000`00000001 : nt!KeBugCheckEx
    fffff803`d8b7a33a : 00000000`00000001 00000000`0006b0f6 fffff803`d8d02100 fffff803`da446660 : nt!KiBugCheckDispatch+0x69
    fffff801`e5616800 : 00000000`000656f5 fffff803`da446840 ffffe000`f93cea50 00000000`00000000 : nt!KiPageFault+0x23a
    fffff801`e56163c2 : 00000000`000656f7 fffff803`d8ad3449 fffff803`00000001 ffff839d`00000000 : dxgmms1!VidSchiProcessIsrCompletedPacket+0x150
    fffff801`e561622a : ffffe000`000656f7 00000000`00000000 00000000`000656f7 00000000`011b075d : dxgmms1!VidSchDdiNotifyInterruptWorker+0x162
    fffff801`e5686a9e : ffffe000`f93c7040 fffff803`da446a60 00000000`00000000 fffff801`e990a730 : dxgmms1!VidSchDdiNotifyInterrupt+0x7a
    fffff801`e5ca3e8f : 00000000`00000001 ffffe000`f9800df8 00000000`00000f06 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x6e
    00000000`00000001 : ffffe000`f9800df8 00000000`00000f06 00000000`00000000 00000000`000656f5 : atikmpag+0x43e8f
    ffffe000`f9800df8 : 00000000`00000f06 00000000`00000000 00000000`000656f5 ffffe000`f5c2f000 : 0x1
    00000000`00000f06 : 00000000`00000000 00000000`000656f5 ffffe000`f5c2f000 ffffe000`f5c22430 : 0xffffe000`f9800df8
    00000000`00000000 : 00000000`000656f5 ffffe000`f5c2f000 ffffe000`f5c22430 fffff801`e99f602e : 0xf06
    So according to the Callstack, the Direct X Video Scheduler Process caused the Page Fault which ultimately led to the Bugcheck. If we unassemble the function we get :-
    Code:
    0: kd> u dxgmms1!VidSchiProcessIsrCompletedPacket+0x150dxgmms1!VidSchiProcessIsrCompletedPacket+0x150:
    fffff801`e5616800 461001          adc     byte ptr [rcx],r8b
    fffff801`e5616803 0000            add     byte ptr [rax],al
    fffff801`e5616805 00498b          add     byte ptr [rcx-75h],cl
    fffff801`e5616808 45              ???
    fffff801`e5616809 60              ???
    fffff801`e561680a 498b8de8010000  mov     rcx,qword ptr [r13+1E8h]
    fffff801`e5616811 48894518        mov     qword ptr [rbp+18h],rax
    fffff801`e5616815 488b4010        mov     rax,qword ptr [rax+10h]
    According to it, the bugcheck occurred when there was an instruction for adding with carry from the register R8 to RCX. Apparently, R8 contains 0000000000000001. Furthermore, the bugcheck happened during a write operation.

    I would advise you to run the DDU again and then install the Latest driver from the ATI Website. If this does not help then you could try un-installing the driver again using DDU and then installing the Driver from Windows Update. The driver for your graphics card would be in the Optional Updates. Download it and then restart your system.

    Furthermore, I would advise you to follow these Free Hardware Diagnostics over **HERE**.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  8. #18


    Posts : 44
    Windows 8.1


    Hello Blueelvis,

    Appreciate your help... I tried your advice above and still received few more BSOD's while gaming. I'm afraid this may be a bigger issue than I can handle.
      My System SpecsSystem Spec

  9. #19


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by CaddyQuinn View Post
    Hello Blueelvis,

    Appreciate your help... I tried your advice above and still received few more BSOD's while gaming. I'm afraid this may be a bigger issue than I can handle.
    Did you try the Hardware Diagnostics I asked you to run?

    What was the result of those?
      My System SpecsSystem Spec

  10. #20


    Posts : 44
    Windows 8.1


    Hello BlueElvis,

    I have run the memtest before for 10 passes and returned 0 errors. I just ran the Furmark test for 25 minutes and it never went above 70 degrees C nor did it show signs of flickering or problems.


    What I did change though was my cable to my monitor. I switched from a DVI cable that has been stored away for quite some time, to an HDMI cable with a DVI to HDMI adapter.

    Have you heard of DVI cables or maybe even DVI ports on the Graphics card causing BSOD?

    I played Fable again (which I use to see if I get BSOD) and I didn't get a single crash while playing. (around an hour).

    I will keep an eye on it and if all goes well, I may be able to say it was a bad DVI cable or port.

    Thanks for all the help BlueElvis
      My System SpecsSystem Spec

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