Solved Issues with USB Devices

Shade

New Member
Messages
9
I'm having issues with usb devices such as usb drives and my mouse. If i start my computer with these devices plugged in already, they work perfectly fine. But if I make my computer sleep, upon logging back in, none of my usb devices work. I have 2 usb 2.0 as well as 2 usb 3.0 ports, none of them work after the computer has been in sleep mode. I would appreciate any help.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
You will need to run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

The following drivers need to be updated:

Code:
amd_sata.sys Sat Apr 16 04:37:14 2011
amd_xata.sys Sat Apr 16 04:37:17 2011
amdhub30.sys Fri Mar 18 09:03:56 2011
amdxhc.sys   Fri Mar 18 09:03:57 2011
AtihdW76.sys Tue Oct 18 18:09:49 2011
cpuz135_x64.sys Wed Sep 21 18:23:41 2011
dump_amd_sata.sys Sat Apr 16 04:37:14 2011
hpdskflt.sys Sat May 14 04:47:02 2011
netr28x.sys  Mon Dec 12 14:22:37 2011
Rt630x64.sys Wed Oct 19 23:12:55 2011
stwrt64.sys  Thu Mar 17 19:21:47 2011
SynTP.sys    Sat Oct 01 10:13:52 2011

These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here.

You should also update any other drivers you can think of including graphics, audio, chipset etc.

Make sure all Windows updates are installed including the latest Service Pack.
 

My Computer

System One

  • OS
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
    System Manufacturer/Model
    Custom Build
    CPU
    Intel Pentium Dual Core E6700 3.2GHz
    Motherboard
    ASUS P5G41T-M LX
    Memory
    Strontium 8192MB DDR3 1333Mhz
    Graphics Card(s)
    msi GeForce N560GTX-M2D1GD5 1GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    CHIMEI CMV 221D 22"
    Screen Resolution
    1680x1050
    Hard Drives
    Seagate 3.5'' 2TB HDD/WD Elements External 1TB HDD
    PSU
    SHAW Viper-1500w Gaming PSU
    Case
    Black eMaxx ATX Mini Tower Case
    Keyboard
    Microsoft Wireless Keyboard 1000
    Mouse
    Microsoft Wireless Optical Mouse 2000
    Internet Speed
    100GB @ 4.76Mbps
I'm honestly a little confused how the issue in the thread at the link below has been resolved, but the driver date is still the same in this thread. (Are you sure you updated the drivers from AMD? Check again for the correct download.)

http://www.eightforums.com/crashes-debugging/5149-windows-8-doesnt-shut-down.html

Excellent post JaidynM. :)

Other than that, the device manager properties can be checked for the USB devices. In the Power Management tab for each, you can uncheck the box to allow Windows to turn off the devices to save power.

But first and foremost as JaidynM has shown, updates are the first way to go about things if they are available.

Latest crash dump shown from this thread:

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 78, fffffa8006a47040, fffff880012868e0}

*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
Can't retrieve thread context, Win32 error 0n30
TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2
Probably caused by : storport.sys ( storport!RaSendIrpSynchronous+71 )

Followup: MachineOwner
---------

Code:
2: kd> lmvm amd_xata
start             end                 module name
fffff880`00dcd000 fffff880`00ddb000   amd_xata T (no symbols)           
    Loaded symbol image file: amd_xata.sys
    Image path: \SystemRoot\System32\drivers\amd_xata.sys
    Image name: amd_xata.sys
    Timestamp:        Fri Apr 15 14:37:17 2011 (4DA8905D)
    CheckSum:         0000AE56
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:
amd_xata amd_xata.sys Fri Apr 15 14:37:17 2011

AMD Support & Drivers
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
If you need help finding the correct chipset drivers, please tell us which motherboard you have. If you don't know, type msinfo32 in the start menu and press enter. It will tell you on the System Model line.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I'm honestly a little confused how the issue in the thread at the link below has been resolved, but the driver date is still the same in this thread. (Are you sure you updated the drivers from AMD? Check again for the correct download.)

http://www.eightforums.com/crashes-debugging/5149-windows-8-doesnt-shut-down.html
I'm really not entirely sure myself. It turns out amd had released a graphic's driver specifically for windows 8, which i downloaded and installed about 2 days ago. That issue has been somewhat resolved, but it still occurs for some reason every now and then. I also noticed that windows update always attempts to install and amd graphics driver of its own but always fails. Maybe it could be that windows update is installing and older version of the amd catalyst driver. But in the mean time i'll follow JaidynM's directions and try to resolve this issue.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
heh heh - nah - we're not talking video drivers. We are referring to the chipset drivers. Please follow my previous post and then I'll provide a direct link to what you should install to fix the machine.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I was unable to identify the motherboard, most likely because its a laptop. It displayed "System Model HP Pavilion dv6 Notebook PC" I've already downloaded the latest HP drivers, problem is there not exactly new. The laptop model is the DV6-6108us, if that helps.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
Alright, from what I gather, your machine does not even have an AMD storage port or chipset. That's probably the reason for the bsods and other problems.

Reference: HP Pavilion dv6-6108us Drivers for Windows XP-Vista | DriversTag

1) Navigate to C:\Windows\System32\drivers and rename amd_xata.sys to amd_xata.bak

2) Install this:

Renesas Electronics USB 3.0 Host Controller Driver HP Pavilion dv6-6108us Entertainment Notebook PC - HP Customer Care (United States - English)

3) Reboot and then run CCleaner to clean the registry.

4) Please keep us updated on how it went and is going. If you have an issue getting back to Windows (I don't think you will) - then boot to safe mode and rename the AMD driver to the original .sys name.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
More information here. My last post was great to follow so still please do.

It is my belief that amd_xata.sys is malware/virus and that is why it is on your machine to begin with.
If you upload amd_xata.bak (renamed already as instructed) to Jotti's malware scan, I am betting it will say infected.

In this case, it is my highest recommendation to low-level format the HDD with this:

Erase hard drive by Active@ KillDisk. Low Level Format.

And then re-install Windows 8 after.

First though, see what jotti says. If it is malware, it is of the particularly nasty type and a low-level format is necessary for the future security and stability of your machine.

If the file is clean though, then you should already be alright with everything.

I think it's malware for 4 reasons:

1) The real AMD driver is amdxata.sys

2) Only one hit in Google for this, besides here, which is strange:

https://encrypted.google.com/search...rg.mozilla:en-US:official&client=firefox-beta

3) You don't have AMD chipset

4) AMD drivers do not generally bsod.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
After renaming that driver my computer was unable to reboot, even while in safe mode. It would bsod immediately. I had to log into windows 7 and change it back.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
That's good news and good thinking on your part.

I just downloaded like 3 or 4 different AMD chipset packages and actually found the amd_xata.sys driver with a date of 12/12/11.

I still don't understand how or why you have that on the machine, because everything I find says you have an Intel chipset.

Regardless, if you install this, it will update the driver to 12/12/11 - reboot - you can then check the driver file's properties to see that it's modified date has been changed to 12/12/11 in C:\Windows\System32\drivers

http://www2.ati.com/drivers/12-2_vista_win7_32-64_sb.exe

If not, you can manually copy it there from the extracted folder the installer makes at C:\AMD
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up

My Computer

System One

  • OS
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
    System Manufacturer/Model
    Custom Build
    CPU
    Intel Pentium Dual Core E6700 3.2GHz
    Motherboard
    ASUS P5G41T-M LX
    Memory
    Strontium 8192MB DDR3 1333Mhz
    Graphics Card(s)
    msi GeForce N560GTX-M2D1GD5 1GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    CHIMEI CMV 221D 22"
    Screen Resolution
    1680x1050
    Hard Drives
    Seagate 3.5'' 2TB HDD/WD Elements External 1TB HDD
    PSU
    SHAW Viper-1500w Gaming PSU
    Case
    Black eMaxx ATX Mini Tower Case
    Keyboard
    Microsoft Wireless Keyboard 1000
    Mouse
    Microsoft Wireless Optical Mouse 2000
    Internet Speed
    100GB @ 4.76Mbps
I found a page that claims it might be the AMD 780G chipset (by reading the Google information about the site), but when you go onto it, the reference isn't easily found and there are all sorts of threads - I am guessing that Google indexed those threads and attached it to the page. Long story short - it's what I just saw and can't paste a link to it lol.

But if that is true, the link in my last post will work great. I also read the changelog for the driver. Much good stuff like many updates to performance and things like that.

So, here's to hoping your machine is going well now and no more bsods. If you still have a problem with the USB stuff, install the driver for it that I linked to on the previous page. That's from HP's own website itself.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I can confirm that the last driver fixed the problem. Also, sleeping, rebooting and shutting down no longer hangs the computer or produces bsods. Thank you both for all of your help and diligence. I honestly didn't think I'd get such good help so quickly, but i really appreciate it.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
I can confirm that the last driver fixed the problem. Also, sleeping, rebooting and shutting down no longer hangs the computer or produces bsods. Thank you both for all of your help and diligence. I honestly didn't think I'd get such good help so quickly, but i really appreciate it.

That's good to hear! Now enjoy the machine. :) You're welcome. And of course, feel free to participate in the rest of the site and stay around.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
+1

Do stay, I'm sure you'll find plenty of neat tips and tricks on Windows 8. Anyway, no worries. I'm glad you managed to solve the problem. :)
 

My Computer

System One

  • OS
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
    System Manufacturer/Model
    Custom Build
    CPU
    Intel Pentium Dual Core E6700 3.2GHz
    Motherboard
    ASUS P5G41T-M LX
    Memory
    Strontium 8192MB DDR3 1333Mhz
    Graphics Card(s)
    msi GeForce N560GTX-M2D1GD5 1GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    CHIMEI CMV 221D 22"
    Screen Resolution
    1680x1050
    Hard Drives
    Seagate 3.5'' 2TB HDD/WD Elements External 1TB HDD
    PSU
    SHAW Viper-1500w Gaming PSU
    Case
    Black eMaxx ATX Mini Tower Case
    Keyboard
    Microsoft Wireless Keyboard 1000
    Mouse
    Microsoft Wireless Optical Mouse 2000
    Internet Speed
    100GB @ 4.76Mbps
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