Windows 8 and 8.1 Forums


BSOD while playing flash videos, error 0xa0000001

  1. #1


    Posts : 12
    Windows 8.1

    BSOD while playing flash videos, error 0xa0000001


    Hey guys so for the past few days I have been getting BSOD when I play some sort of videos in my browser be it mozilla or chrome. It all started on 8/14 and I checked out the forums and internet seeking the answer but did not find anything definitive. The bsod did not happen for a few days until yesterday and today and that is why I am posting it here. Everytime it seems to be due to the address ntoskrnl.exe+153ca0. The thing that baffles me is it happens when I play flash videos online but has never happened when I played games even in the highest settings.

    Also this BSOD happened after I installed a new AMD R7 260x graphics card. I went through the procedure to do a clean install but to no avail.

    Here are my pc specs: hp p7-1414
    Motherboard: MSI MS-7778 (Jasmine)
    Processor: AMD A8-5500
    Memory: 6gb
    Video graphics: Integrated graphics -> Upgraded to AMD R7 260x
    Power supply: Internal 300w -> Upgraded to Corsair CX600 600 W

    Thank you in advance guys

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    Soluto.sys Mon Feb 14 07:25:50 2011 (4D591F4E)
    Soluto driver
    http://www.carrona.org/drivers/driver.php?id=Soluto.sys

    SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS

    SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    Beyond this, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    The memory dumps are related to video (this is a custom AMD bugcheck code). Be sure to run the video diagnostics.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Aug 19 09:25:13.529 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081914-22453-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:26:49.284
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: ZEROED_STACK
      BIOS Version                  8.06
      BIOS Release Date             08/21/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  p7-1414
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Aug 19 01:02:47.410 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081914-26531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 8:06:40.164
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  FlashPlayerPlu
    FAILURE_BUCKET_ID: ZEROED_STACK
      BIOS Version                  8.06
      BIOS Release Date             08/21/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  p7-1414
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug 18 16:55:38.495 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081814-34828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:3 days 6:35:12.252
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: ZEROED_STACK
      BIOS Version                  8.06
      BIOS Release Date             08/21/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  p7-1414
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug 14 18:30:52.257 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081414-30578-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:45:09.013
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: ZEROED_STACK
      BIOS Version                  8.06
      BIOS Release Date             08/21/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  p7-1414
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Aug 19 09:25:13.529 2014 (UTC - 4:00)**************************
    LGVirHid.sys           Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys          Mon Nov 23 20:36:48 2009 (4B0B38B0)
    npf.sys                Fri Jun 25 12:50:58 2010 (4C24DE72)
    Soluto.sys             Mon Feb 14 07:25:50 2011 (4D591F4E)
    SASKUTIL64.SYS         Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS         Thu Jul 21 19:03:00 2011 (4E28B024)
    CLVirtualDrive.sys     Mon Dec 26 08:26:47 2011 (4EF87617)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    stwrt64.sys            Tue Jul 24 04:05:57 2012 (500E5765)
    usbfilter.sys          Tue Aug 28 21:27:12 2012 (503D6FF0)
    bdvedisk.sys           Thu Sep 27 09:37:29 2012 (50645699)
    bdfwfpf.sys            Wed Oct 17 08:12:10 2012 (507EA09A)
    lvbflt64.sys           Mon Oct 22 22:10:38 2012 (5085FC9E)
    lvrs64.sys             Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys            Mon Oct 22 22:12:08 2012 (5085FCF8)
    cpuz136_x64.sys        Sat Oct 27 13:24:41 2012 (508C18D9)
    avchv.sys              Wed Oct 31 13:05:22 2012 (50915A52)
    amd_sata.sys           Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys           Fri Nov 30 04:00:46 2012 (50B875BE)
    ElbyCDIO.sys           Mon Mar  4 04:21:51 2013 (513467AF)
    L1C63x64.sys           Sun Mar 31 23:15:17 2013 (5158FBC5)
    ladfGSCamd64.sys       Mon Apr 15 14:39:12 2013 (516C4950)
    ladfGSRamd64.sys       Mon Apr 15 14:39:15 2013 (516C4953)
    VClone.sys             Wed Jul 24 11:02:55 2013 (51EFEC9F)
    trufos.sys             Wed Aug  7 06:46:25 2013 (52022581)
    gzflt.sys              Fri Aug 23 06:48:49 2013 (52173E11)
    bdfndisf6.sys          Wed Nov 13 08:35:12 2013 (52838010)
    netr28x.sys            Tue Nov 26 03:32:08 2013 (52945C88)
    avc3.sys               Mon Dec  2 04:37:41 2013 (529C54E5)
    point64.sys            Thu Dec 12 08:16:17 2013 (52A9B721)
    dc3d.sys               Thu Dec 12 08:16:35 2013 (52A9B733)
    AODDriver2.sys         Tue Feb 11 06:06:52 2014 (52FA044C)
    AMDACPKSL.SYS          Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys           Tue Mar 11 19:50:02 2014 (531FA12A)
    amdacpksd.sys          Thu Apr 17 21:54:17 2014 (535085C9)
    SbieDrv.sys            Thu May 29 14:16:25 2014 (53877979)
    atikmpag.sys           Fri Jul  4 21:26:52 2014 (53B7545C)
    atikmdag.sys           Fri Jul  4 21:39:13 2014 (53B75741)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Aug 19 01:02:47.410 2014 (UTC - 4:00)**************************
    ckxcmkkv.sys           Mon Aug  5 18:33:54 2013 (52002852)
    PROCMON23.SYS          Fri Feb 21 13:53:26 2014 (5307A0A6)
    
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=Soluto.sys
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    ckxcmkkv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    PROCMON23.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8.1


    Hello there and thank you for all your advice and I apologize for replying so late.

    I had MSI Afterburn installed but did not overclock my card. I just wanted to see if mine was overclocked or not but I had unistalled it before posting here. I uninstalled Riva Tuner as well.

    Also I do not have AMD overdrive installed on my pc.

    Now regarding the hardware diagnostics. How long should I run the video diagnostics. I installed furmark but even though I put 600 milliseconds to run it, it is still going beyond that. My hardwares did pass the other tests though; Memtest and hard-drive test. No problems there. I will post in details about the other suggestions that you gave me once I know how long I need to run the video diagnostics.

    Again Thank you very much good sir
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    AMD Overdrive is installed on your system (but, in this case, it wasn't cited as being involved in the crash)
    This is the driver installed on your system (from the MSINFO32.nfo report)
    aoddriver4.3 AODDriver4.3 \??\c:\program files\ati technologies\ati.ace\fuel\amd64\aoddriver2.sys Kernel Driver Yes Auto Running OK Normal No Yes
    It's still possible that it did contribute to the crash, so it must be removed (for testing purposes)

    Furmark should run until the temperature stabilizes (and let us know what it stabilizes at)
    This indicates a cooling system that's working properly (unless it stabilizes too high).
    If the temperature doesn't stabilize (or if it's too high), then there's a problem with the cooling (or with the card).
    Also look for video artifacts, crashing of the program, freezing of the program, or any other weird video things - as they can be symptoms of a GPU that's malfunctioning.

    What we do is we try to fix any cooling problems. Once that's done, if the card still malfunctions, then it's a problem with the card.
    The next step is to replace the card with either one that's known to be good, or a new one.
    In the event you decide to use a new one, purchase it from a place that will let you return it for your money back (just in case).

    Good luck!
      My System SpecsSystem Spec

BSOD while playing flash videos, error 0xa0000001
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