Solved BSOD with some games giving WHEA_UNCORRECTABLE_ERROR

Jerrett · Aug 18, 2014

BSOD with some games (updated with bsod dumps)

I have had many issues with Windows 8.1. I have been having issues with AMD Drivers blue screening, however, I updated Windows 8.1 to everything the latest and it hasn't done that since.
However, when I play some games, I get a blue screen with "WHEA_UNCORRECTABLE_ERROR" which means its something to do with the CPU/Memory hardware.

I do overclock, and I stress test everything for hours to ensure its stability. I have a 4770K @4.7Ghz, MSI Z87-GD65 Motherboard, and 32GB of Corsair Vengeance Pro Memory.

All has been stress tested like I said. Most of my blue screens come from games that normally run the Source engine and Battlefield 4 seems to do it as well.

Any help here? Or any help in general if it weren't specifically for just Source games + Battlefield 4?

Thanks!

NOTE: Look at the BSOD's from the past week or so. I was able to solve most of the ones before. But if you want, you can look over and see about those as well.

Brink · Aug 18, 2014

Hello Jerrett, and welcome to Eight Forums.

Please read the instructions here: Bl ue Screen of Death (BSOD) Posting Instructions, and post back with the needed information if still able to boot your computer. One of our BSOD experts should be by afterwards to further help.

Jerrett · Aug 18, 2014

Updated the post with the BSOD files.
Thanks for letting me know Brink

blueelvis · Aug 19, 2014

Hi Jerrett & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Sun Aug 17 06:30:38.322 2014 (UTC + 5:30)**************************
Probably caused by : GenuineIntel
 
BugCheck 124, {0, ffffe0012e7b0028, bf800000, 124}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
BUGCHECK_STR:  0x124_GenuineIntel
 
PROCESS_NAME:  hl2.exe
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             02/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7845
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 17 06:20:56.295 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+e30 )
 
BugCheck C000021A, {ffffc0000b43a660, 0, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WINLOGON_FATAL_ERROR (c000021a)[/url]
 
Arg2: 0000000000000000, Error Code.
 
BUGCHECK_STR:  0xc000021a_RPC_Terminated
 
PROCESS_NAME:  services.exe
 
FAILURE_BUCKET_ID:  0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
 
MaxSpeed:     2530
 
CurrentSpeed: 2533
 
  BIOS Version                  080012 
 
  BIOS Release Date             07/18/2008
 
  Manufacturer                  Kobian
 
  Product Name                  PI945GCM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 16 12:42:42.718 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+e30 )
 
BugCheck C000021A, {ffffc0000b3a2860, 0, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WINLOGON_FATAL_ERROR (c000021a)[/url]
 
Arg2: 0000000000000000, Error Code.
 
BUGCHECK_STR:  0xc000021a_RPC_Terminated
 
PROCESS_NAME:  services.exe
 
FAILURE_BUCKET_ID:  0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_
 
MaxSpeed:     2530
 
CurrentSpeed: 2533
 
  BIOS Version                  080012 
 
  BIOS Release Date             07/18/2008
 
  Manufacturer                  Kobian
 
  Product Name                  PI945GCM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 15 06:06:33.704 2014 (UTC + 5:30)**************************
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
 
Probably caused by : GenuineIntel
 
BugCheck 124, {0, ffffe0005e796028, be000000, 800400}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
BUGCHECK_STR:  0x124_GenuineIntel
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             02/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7845
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 15 05:55:45.763 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for PSHED.dll
 
*** ERROR: Module load completed but symbols could not be loaded for PSHED.dll
 
Probably caused by : GenuineIntel
 
BugCheck 124, {0, ffffe00199598028, be000000, 800400}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
BUGCHECK_STR:  0x124_GenuineIntel
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel__UNKNOWN
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 15 05:45:59.489 2014 (UTC + 5:30)**************************
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
 
Probably caused by : GenuineIntel
 
BugCheck 124, {0, ffffe000cdf96028, be000000, 800400}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
BUGCHECK_STR:  0x124_GenuineIntel
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             02/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7845
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 15 05:12:19.406 2014 (UTC + 5:30)**************************
Probably caused by : GenuineIntel
 
BugCheck 124, {0, ffffe000df16f028, bf800000, 124}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
 
BUGCHECK_STR:  0x124_GenuineIntel
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             02/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7845
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  8 11:44:37.459 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for atikmdag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : atikmdag.sys ( atikmdag+b12ac )
 
BugCheck 3B, {c0000005, fffff80173edf2ac, ffffd0002538c7c0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  chrome.exe
 
FAILURE_BUCKET_ID:  0x3B_atikmdag+b12ac
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             02/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7845
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Sun Aug 17 06:30:38.322 2014 (UTC + 5:30)**************************
[B][U]CorsairLINK_HardwareMonitor.sys   Sat Jul 26 18:59:37 2008 (488B26C1)
MBfilt64.sys                      Fri Jul 31 09:10:32 2009 (4A7267B0)
tap0901t.sys                      Wed Sep 16 11:32:43 2009 (4AB07F83)[COLOR=#ff0000]
dtsoftbus01.sys                   Fri Jan 13 19:15:46 2012 (4F10358A)[/COLOR]
AcpiCtlDrv.sys                    Tue Jul 17 22:37:16 2012 (50059BC4)[COLOR=#ff0000]
sptd.sys                          Sun Aug 19 02:35:38 2012 (503003A2)[/COLOR]
SnakeEyes.sys                     Wed Sep  5 11:01:26 2012 (5046E3AE)
[COLOR=#ff0000]NTIOLib_X64.sys                   Fri Oct 26 07:16:44 2012 (5089EB84)[/COLOR]
CORK70.sys                        Wed Oct 31 14:25:40 2012 (5090E78C)
[/U][/B]bwcW8x64.sys                      Wed Feb 13 22:55:48 2013 (511BCC9C)
e22w8x64.sys                      Thu Mar 21 02:54:01 2013 (514A28F1)
ScpVBus.sys                       Mon May  6 03:01:26 2013 (5186CFAE)
ICCWDT.sys                        Mon Aug 12 23:29:08 2013 (5209226C)
intelppm.sys                      Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys                 Thu Aug 22 17:10:39 2013 (5215F8B7)
TeeDriverx64.sys                  Thu Sep  5 23:32:18 2013 (5228C72A)
ikbevent.sys                      Fri Jan 10 23:22:53 2014 (52D03375)
imsevent.sys                      Fri Jan 10 23:22:53 2014 (52D03375)
ISCTD.sys                         Thu Jan 23 01:07:35 2014 (52E01DFF)
asstor64.sys                      Mon Jan 27 15:00:34 2014 (52E6273A)
iocbios2.sys                      Wed Feb 19 01:21:45 2014 (5303B9D1)
AMDACPKSL.SYS                     Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                      Wed Mar 12 05:20:02 2014 (531FA12A)
INETMON.sys                       Thu Apr  3 22:20:43 2014 (533D9163)
RTKVHD64.sys                      Tue May 13 16:30:29 2014 (5371FB4D)
atikmpag.sys                      Sat Jul  5 06:56:52 2014 (53B7545C)
atikmdag.sys                      Sat Jul  5 07:09:13 2014 (53B75741)
VBoxNetAdp.sys                    Tue Jul 15 19:43:54 2014 (53C53722)
VBoxNetFlt.sys                    Tue Jul 15 19:43:54 2014 (53C53722)
VBoxUSBMon.sys                    Tue Jul 15 19:43:54 2014 (53C53722)
VBoxDrv.sys                       Tue Jul 15 19:46:37 2014 (53C537C5)
Hamdrv.sys                        Mon Jul 21 21:38:13 2014 (53CD3AED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 17 06:20:56.295 2014 (UTC + 5:30)**************************
[B][U]stwrt64.sys                       Fri Dec 14 05:22:29 2007 (4761C5BD)
Rtnic64.sys                       Fri May 30 20:42:23 2008 (48401957)
PxHlpa64.sys                      Tue Apr 24 22:56:29 2012 (4F96E245)
[/U][/B]intelide.sys                      Thu Aug 22 17:10:03 2013 (5215F893)
nvhda64v.sys                      Thu Nov 28 19:08:09 2013 (52974741)
WinDivert.sys                     Tue Dec  3 09:16:09 2013 (529D5401)
cmdhlp.sys                        Thu Apr 17 02:01:47 2014 (534EE8B3)
inspect.sys                       Thu Apr 17 02:01:47 2014 (534EE8B3)
cmderd.sys                        Thu Apr 17 02:01:57 2014 (534EE8BD)
cmdguard.sys                      Thu Apr 17 02:02:12 2014 (534EE8CC)
SbieDrv.sys                       Thu May 29 23:46:25 2014 (53877979)
aswHwid.sys                       Thu Jun 26 17:01:26 2014 (53AC048E)
aswMonFlt.sys                     Thu Jun 26 17:02:51 2014 (53AC04E3)
aswRdr2.sys                       Thu Jun 26 17:03:28 2014 (53AC0508)
aswSnx.sys                        Thu Jun 26 17:04:44 2014 (53AC0554)
aswVmm.sys                        Thu Jun 26 17:05:49 2014 (53AC0595)
aswStm.sys                        Thu Jun 26 17:17:09 2014 (53AC083D)
aswSP.sys                         Wed Jul  2 23:08:12 2014 (53B44384)
nvlddmkm.sys                      Wed Jul  2 23:12:02 2014 (53B4446A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 16 12:42:42.718 2014 (UTC + 5:30)**************************
aswRvrt.sys                       Thu Jun 26 17:05:39 2014 (53AC058B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  8 11:44:37.459 2014 (UTC + 5:30)**************************
atikmpag.sys                      Fri May 23 06:41:53 2014 (537EA059)
atikmdag.sys                      Fri May 23 07:16:07 2014 (537EA85F)

Please reset everything to STOCK settings and disable overclocking till the time we are troubleshooting as in the WHEA dump files, different processor banks are blamed which is generally caused by Unstable Overclock. Please do note that a system won't hold onto an overclock forever.
Please remove Daemon Tools. Remove the SPTD using this **GUIDE** as well since they are known to cause BSOD's.
Please remove any MSI software installed on the system because the drivers highlighted in RED(NTIOLIB_X64.sys) are very well known to cause BSOD's.
Please remove Avast and Comodo using this **TOOL** and **TOOL** respectively.
Please remove Corsair Link as it is also known to cause problems.
If the problem still persists then please start with these Processor Diagnostics (Make sure your system is NOT OVERCLOCKED).

Let me know how it goes ^_^.

Jerrett · Aug 19, 2014

1.) Reset to stock clock speeds
2.) Removed Daemon Tools + regedit the SPTD
3.) Uninstalled ALL MSI Programs
4.) Uhh? I don't use antivirus. How is that on my system?
5.) Removed Link
6.) I ran it without overclock and it passed

Do you happen to know if any of ASUS's motherboard's have issues with the software doing blue screens? I've been thinking of getting one of their Z97 boards when the time is right, but I want to be sure about some things. Mainly the reason I'd be getting one is because my current MSI board doesn't support 32GB of RAM running at full speed with stock CPU (2400Mhz) even though its Haswell certified.

Another thing, everyone keeps saying to uninstall certain new updates with Windows due to blue screens. Is this true?

blueelvis · Aug 22, 2014

Jerrett said:
1.) Reset to stock clock speeds
2.) Removed Daemon Tools + regedit the SPTD
3.) Uninstalled ALL MSI Programs
4.) Uhh? I don't use antivirus. How is that on my system?
5.) Removed Link
6.) I ran it without overclock and it passed

Do you happen to know if any of ASUS's motherboard's have issues with the software doing blue screens? I've been thinking of getting one of their Z97 boards when the time is right, but I want to be sure about some things. Mainly the reason I'd be getting one is because my current MSI board doesn't support 32GB of RAM running at full speed with stock CPU (2400Mhz) even though its Haswell certified.

Another thing, everyone keeps saying to uninstall certain new updates with Windows due to blue screens. Is this true?

Hi Jerrett ^_^,

I apologize for the late reply.

My first question would be, are you still getting any BSOD's?
AFAIK, the ASUS motherboard is good but do not install their Bloatware software which could be bundled in the Driver CD as they are known to cause issues.

The Uninstallation of Windows Updates is not recommended as the updates are tested rigorously and there are VERY VERY rare cases where uninstallation of the Windows Update helps. Like many people say :- "Don't fix it if it is not broken"

Jerrett · Aug 25, 2014

Sorry, I was on vacation for a few days. I did play around with it for a few days before hand and now for today and last night and it works fine!

I will go back to overclocking and if anything happens I'll know its that!

Thanks!

blueelvis · Aug 25, 2014

Jerrett said:
Sorry, I was on vacation for a few days. I did play around with it for a few days before hand and now for today and last night and it works fine!

I will go back to overclocking and if anything happens I'll know its that!

Thanks!

Glad to hear that the issue has been solved ^_^.

Jerrett · Aug 28, 2014

UPDATE: Boosted the CPU back up to 4.7Ghz for a few days with stress testing and playing games. Haven't blue screened once!

A BIG THANK YOU!

blueelvis · Aug 29, 2014

Jerrett said:
UPDATE: Boosted the CPU back up to 4.7Ghz for a few days with stress testing and playing games. Haven't blue screened once!

A BIG THANK YOU!

Glad to hear that issue has been resolved ^_^. Damn, that is some nice overclock!

In case of any further trouble, do not hesitate to post back ^_^.

Jerrett · Aug 29, 2014

blueelvis said:
Jerrett said:

UPDATE: Boosted the CPU back up to 4.7Ghz for a few days with stress testing and playing games. Haven't blue screened once!

A BIG THANK YOU!

Click to expand...

Glad to hear that issue has been resolved ^_^. Damn, that is some nice overclock!

In case of any further trouble, do not hesitate to post back ^_^.

Alright! Thanks! Hopefully I can push it to 5Ghz here when I get a full EK custom loop

blueelvis · Aug 29, 2014

Jerrett said:
blueelvis said:

Jerrett said:

UPDATE: Boosted the CPU back up to 4.7Ghz for a few days with stress testing and playing games. Haven't blue screened once!

A BIG THANK YOU!

Click to expand...

Glad to hear that issue has been resolved ^_^. Damn, that is some nice overclock!

In case of any further trouble, do not hesitate to post back ^_^.

Click to expand...

Alright! Thanks! Hopefully I can push it to 5Ghz here when I get a full EK custom loop

Great ^_^

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