Windows 8 and 8.1 Forums


Various BSODs relating to ntoskrnl and others while gaming

  1. #1


    Posts : 9
    Windows 8.1 Pro

    Various BSODs relating to ntoskrnl and others while gaming


    For a long time now - over a year - I've been getting seemingly random blue-screens, 90% of the time during playing video games. It doesn't ALWAYS happen, and sometimes it goes days without happening, but other times it is nearly every time I play for longer than 15 minutes.

    I upgraded several months ago to Windows 8 Pro and the problem persisted. Since this all started, I upgraded my entire computer including new motherboard, CPU and RAM. Since this usually only happened during playing video games, I thought the video card was the culprit (as unlikely as that is), but after upgrading my video card, the same problem persists.

    I checked the hard-disk for errors using chkdsk, WD Lifeguard - all with no errors. I ran sfc /scannow and it said it found uncorrectable errors, and after following instructions from this forum, finally got it to say it found no errors.

    Basically the only thing I haven't done is reformat my system, and replace the only remaining original hardware left, my 2 HDDs and my PSU.

      My System SpecsSystem Spec

  2. #2


    Posts : 9
    Windows 8.1 Pro


    No help from anyone?

    Update: I have since reformatted with Windows 8 Pro on a DIFFERENT hard-drive than what I was using before. After hours of gaming, everything was fine. Then this morning, after about 15 minutes, BSOD again... This time it was different though.

    081914-21296-01.dmp 8/19/2014 6:15:23 AM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff801`f22e93a5 ffffd000`236f35c8 ffffd000`236f2dd0 dfsc.sys dfsc.sys+16c4c14 DFS Namespace Client Driver Microsoftฎ Windowsฎ Operating System Microsoft Corporation 6.3.9600.17041 (winblue_gdr.140305-1710) x64 dfsc.sys+16873a5 C:\Windows\Minidump\081914-21296-01.dmp 4 15 9600 295,896 8/19/2014 6:16:31 AM
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1 Pro


    By the way, when the actual BSOD was showing, it displayed: nvlddmkm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8.1 Pro


    Still waiting on my main reply with update to get approved...
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Arsis & Welcome to the forums ^_^,

    I apologize for the late reply. It is just that I have been having a very busy schedule and it looks like other analysts are having as well. There are not many people who do this kind of analysis so sometimes we do get overwhelmed. Patience is appreciated ^_^.

    I have analyzed your dump files and below has been provided for informative purposes :-
    Code:
    **************************Sun Aug 17 00:32:00.189 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+472e2 )
     
    BugCheck FC, {ffffd00027f3c6d9, 8000000201022963, ffffd00027f3c490, 2}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
     
    BUGCHECK_STR:  0xFC
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Aug 14 04:42:13.798 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+2863a4 )
     
    BugCheck 1000007E, {ffffffffc0000005, 5, ffffd00021d3f568, ffffd00021d3ed70}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_NULL_IP_nvlddmkm+2863a4
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Aug 13 06:19:56.666 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2aebd )
     
    BugCheck 1A, {41201, fffff680001a9090, efa000019fcbb847, ffffe0013c3c9440}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    BUGCHECK_STR:  0x1a_41201
     
    PROCESS_NAME:  Wow-64.exe
     
    FAILURE_BUCKET_ID:  0x1a_41201_nt!_??_::FNODOBFM::_string_
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Aug 13 00:47:46.730 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+1bd )
     
    BugCheck A, {fffffa800a02d21b, 2, 0, fffff801eb72737d}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  AV_nt!MiUnlinkPageFromLockedList
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Aug 12 02:04:27.394 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption ( nt!MiIdentifyPfn+160 )
     
    BugCheck A, {48, 2, 1, fffff8018e0c4230}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  AV_nt!MiIdentifyPfn
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of 3rd party drivers present on the system :-
    Code:
    **************************Sun Aug 17 00:32:00.189 2014 (UTC + 5:30)**************************
    MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
    speedfan.sys                Fri Mar 18 21:38:46 2011 (4D83838E)
    RTKVHD64.sys                Tue Oct 18 17:18:20 2011 (4E9D6784)
    ctxusbm.sys                 Fri Feb  3 20:06:13 2012 (4F2BF0DD)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    iaStor.sys                  Thu May 31 02:10:40 2012 (4FC685C8)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    axscsidrv.SYS               Wed Sep 11 18:27:09 2013 (523068A5)
    mbae64.sys                  Fri Oct  4 18:27:50 2013 (524EBB4E)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    sptd.sys                    Thu Oct 31 20:56:53 2013 (527276BD)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    VBoxNetAdp.sys              Wed Mar 26 23:28:02 2014 (5333152A)
    VBoxNetFlt.sys              Wed Mar 26 23:28:02 2014 (5333152A)
    VBoxUSBMon.sys              Wed Mar 26 23:28:02 2014 (5333152A)
    VBoxDrv.sys                 Wed Mar 26 23:31:30 2014 (533315FA)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Aug 13 06:19:56.666 2014 (UTC + 5:30)**************************
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    axscsidrv.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mbae64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Please follow the below steps :-

    1. Please remove Alcohol/Daemon Tools (Drivers Highlighted in RED) and then remove the SPTD which is installed on your system using this **GUIDE** as they are notorious for causing BSOD's.
    2. Please remove Malware Bytes using this **TOOL**.
    3. Please update the highlighted drivers.
    4. Please remove the NVIDIA Driver using this **TOOL** and see if you are still getting the BSOD's or not. If the BSOD's stop then please install drivers which are behind the 320.xx driver version.
    5. Please run the Memtest to check for errors using this **GUIDE**.
    6. If you are still getting the errors then please run Driver Verifier using this **GUIDE** and let it crash for atleast 4-5 times so that the fresh dump files could be analyzed.
    7. Your BIOS dates back to 2012, please check with the manufacturer if there is any update available or not.



    Let me know how it goes ^_^. Also, did you change any settings in the BIOS like the RAM Voltage or CPU Multiplier?
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1 Pro


    I'll get started on this and thank you very much for the reply.

    Since I have reformatted since posting my original diagnostic files, should I post a new set?

    Also, no, I have not messed with any BIOS settings like that and no over/underclocking.
    Last edited by Arsis; 19 Aug 2014 at 11:10.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Arsis View Post
    I'll get started on this and thank you very much for the reply.

    Since I have reformatted since posting my original diagnostic files, should I post a new set?

    Also, no, I have not messed with any BIOS settings like that and no over/underclocking.
    Sure thing let me know how it goes ^_^.

    If you are still getting then please post back a freshly generated SF Diagnostic ZIP file. Post back the result of the steps as well which I asked in my previous post ^_^.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1 Pro


    OK so it's been about a week. I reformatted my system using a new hard-drive and was getting the same kind of errors. I checked my memory's recommended timings and voltage and found one of the timings was a little off, so I updated that. After a couple hours of gaming, BSOD again.

    I attached an updated diagnostic file since I reformatted my system. Most of your original recommendations don't apply now, I think, so I'll probably need an updated diagnosis.

    Thanks in advance for your continued assistance.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Arsis ^_^,

    I have analyzed your Dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Thu Aug 28 03:21:54.588 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for win32k.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
     
    Probably caused by : memory_corruption
     
    BugCheck 109, {a3a01f5a221557de, b3b72be074929a71, fffff8002c15e2b2, 1}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
     
    BUGCHECK_STR:  0x109
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  P1.40
     
      BIOS Release Date             09/17/2012
     
      Manufacturer                  To Be Filled By O.E.M.
     
      Product Name                  To Be Filled By O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of 3rd party drivers present on the system :-
    Code:
    **************************Thu Aug 28 03:21:54.588 2014 (UTC + 5:30)**************************
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
    INETMON.sys                 Thu Mar 14 02:41:58 2013 (5140EB9E)
    Rt630x64.sys                Fri Jul 26 12:31:35 2013 (51F21ECF)
    RTKVHD64.sys                Tue Jul 30 17:36:46 2013 (51F7AC56)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    ikbevent.sys                Wed Aug  7 05:11:35 2013 (520189AF)
    imsevent.sys                Wed Aug  7 05:15:57 2013 (52018AB5)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    ctxusbm.sys                 Mon Sep  9 21:32:22 2013 (522DF10E)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys



    Please follow the below steps one step at a time :-

    1. Please remove any USB Devices currently attached to the system except Mouse & Keyboard till the time we are troubleshooting. Also, it appears that you have got 3 Hard Disks connected to your system. Could you please state the model & wattage of your PSU?
    2. Check if there is any update for BIOS. Please note that flashing the BIOS is a risky process and one slight mistake would permanently damage it.
    3. One thing which you could just give it a shot is just underclock your processor, ram a bit and see if the issues still persist or not.
    4. Remove the "Citrix ICA Client USB Monitor Driver".
    5. Also, does this happen only if you play games or just plain random?
    6. Could you please start with these Hardware Diagnostics?
    7. If you are not able to locate an issue, please go ahead and perform a Hardware Stripdown using this **GUIDE**.



    Let me know how it goes ^_^.
    Last edited by blueelvis; 28 Aug 2014 at 14:08. Reason: Added One More Step
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1 Pro


    Hi - thanks for your response!



    1. I always only have keyboard and mouse plugged in, except for one-off occasions (like external HDD)

    2. I successfully updated the BIOS today. I found an update,, ran the update, then verified the BIOS showed the updated version - which it does. This BSOD has been occurring before I changed to this mobo, though.
    3. I'm not quite sure what and how to under-clock, if you can give me some quick insight on that.
    4. I removed everything from Citrix, including the mentioned driver.
    5. I remember the BSOD happening MAYBE once while not gaming. It seems to be only when gaming.
    6. I'll get started on those diagnostics, as well, and report back.


    TYVM for your help!
      My System SpecsSystem Spec

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