Windows stops working.

bigceej

New Member
Messages
8
Randomly (or at least I cannot find consistency) Windows will stop working. It will ask me to force stop but I cannot click it because it is frozen. Any open programs will work, if I try to open task manager it wont, and when I Ctrl+Alt+Delete and go to restart it completely freezes up. The last thing I installed was BitDefender, I do not know if that is the cause but I can try uninstalling and going back to Avast. Other things that I have done recently is using Evenghost and the tasker plugin for chrome, I have been remotely putting my PC to sleep and waking, however it has been waking on its own (in which case I have it set to constantly sleep) not sure if the constant sleeping of my PC is causing the error.

I have tried to give all the events that have occurred since my PC was working correctly. Any support files you need I will obviously provide. I am running a malware scan and virus scan.
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690 3.5GHz Quad-Core Processor
    Motherboard
    Gigabyte GA-H97N-WIFI Mini ITX LGA1150 Motherboard
    Memory
    A-Data XPG V2 8GB (2 x 4GB) DDR3-1600 Memory
    Graphics Card(s)
    EVGA GeForce GTX 750 Ti 2GB Superclocked Video Card
    Monitor(s) Displays
    Asus VS228H-P 21.5" Monitor X 2
    Screen Resolution
    1080P
    Hard Drives
    Samsung 840 EVO 250GB 2.5" Solid State Drive
    Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
    PSU
    Corsair CX 430W 80+ Bronze Certified Semi-Modular ATX Power Supply
    Case
    BitFenix Prodigy (White) Mini ITX Tower Case
    Keyboard
    Corsair Vengeance K70 Wired Gaming Keyboard
    Mouse
    Logitech G500 Wired Laser Mouse
    Internet Speed
    20U 2D
    Browser
    Chrome
    Antivirus
    Avast Free

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690 3.5GHz Quad-Core Processor
    Motherboard
    Gigabyte GA-H97N-WIFI Mini ITX LGA1150 Motherboard
    Memory
    A-Data XPG V2 8GB (2 x 4GB) DDR3-1600 Memory
    Graphics Card(s)
    EVGA GeForce GTX 750 Ti 2GB Superclocked Video Card
    Monitor(s) Displays
    Asus VS228H-P 21.5" Monitor X 2
    Screen Resolution
    1080P
    Hard Drives
    Samsung 840 EVO 250GB 2.5" Solid State Drive
    Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
    PSU
    Corsair CX 430W 80+ Bronze Certified Semi-Modular ATX Power Supply
    Case
    BitFenix Prodigy (White) Mini ITX Tower Case
    Keyboard
    Corsair Vengeance K70 Wired Gaming Keyboard
    Mouse
    Logitech G500 Wired Laser Mouse
    Internet Speed
    20U 2D
    Browser
    Chrome
    Antivirus
    Avast Free
Only 58 Windows Updates installed. Most systems have 60 to 80 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

I'm uncertain about Plex Media Server. I've seen similar problems in systems that have this installed, but I'm not familiar enough with what it does to make an informed recommendation. Check the Plex forums for further advice.

Please uninstall Gigabyte EasySaver (and EasyTune - if installed). These are known to cause problems with some Windows systems.

Please do this (so we can get more information):
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
SO it says no updates are available. My system is probably at like 250 Watts, and I have a Corsair CX430 80+, It is 2 months old.

I have been monitoring temps for the last 2 months since I built my machine and it stays very cool.

I could not find EasySaver or EasyTune installed.

I will preform the even viewer task later today...

I will also look into the Plex.

Some more info, I find that windows crashes after I exit Battlenet. Specifically after I play hearthstone for an extended period of time. I am trying to contact BLizzard or see if others have had this problem.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-4690 3.5GHz Quad-Core Processor
    Motherboard
    Gigabyte GA-H97N-WIFI Mini ITX LGA1150 Motherboard
    Memory
    A-Data XPG V2 8GB (2 x 4GB) DDR3-1600 Memory
    Graphics Card(s)
    EVGA GeForce GTX 750 Ti 2GB Superclocked Video Card
    Monitor(s) Displays
    Asus VS228H-P 21.5" Monitor X 2
    Screen Resolution
    1080P
    Hard Drives
    Samsung 840 EVO 250GB 2.5" Solid State Drive
    Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
    PSU
    Corsair CX 430W 80+ Bronze Certified Semi-Modular ATX Power Supply
    Case
    BitFenix Prodigy (White) Mini ITX Tower Case
    Keyboard
    Corsair Vengeance K70 Wired Gaming Keyboard
    Mouse
    Logitech G500 Wired Laser Mouse
    Internet Speed
    20U 2D
    Browser
    Chrome
    Antivirus
    Avast Free
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