Windows 8 and 8.1 Forums


BSOD Page_fault_in_nonpaged_area when I Shut Down-restart

  1. #1


    Posts : 9
    windows 8.1 pro

    BSOD Page_fault_in_nonpaged_area when I Shut Down-restart


    Hi,
    I have been having this issue for a few weeks. My machine crashes on always when
    I try to Shut Down or restart the computer with bsod page_fault_in_nonpaged_area.
    The only way to turn off the computer is manually with the button. Thought it was
    due to registry or windows issues but I restored the computer to an earlier state
    and it didnít works. I checked the disk with no errors found. Hope someone can
    help me - thanks in advance. Dumps attached
    Last edited by joey21; 23 Aug 2014 at 06:22.

      My System SpecsSystem Spec

  2. #2


    Posts : 9
    windows 8.1 pro


    i also checked the memory with memtest86 and the test was ok.
    Thanks
      My System SpecsSystem Spec

  3. #3


    Posts : 231
    Windows 8.1 x64


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 50, {ffffffffffffffd0, 1, fffff802ba8c98b3, 0}
    
    
    *** WARNING: Unable to verify timestamp for UsbCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for UsbCharger.sys
    Jorge, this is a common BSOD due to the Gigabyte ON/OFF program that you would have installed as part of the motherboard drivers. I recommend uninstalling Gigabyte ON/OFF.
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    windows 8.1 pro


    I will uninstall it.
    I will tell you how it works.

    Thank you very much.

    Jorge
      My System SpecsSystem Spec

  5. #5


    Posts : 231
    Windows 8.1 x64


    No worries.
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    windows 8.1 pro


    Yesterday I reinstalled and updated all the motherboard drivers and updated the motherboard bios. I thought it was solved because I restarted the computer a couple times without bsod but later it reappeared.
    I have uninstalled the on off charge but the problem persists.

    Now with the seatools I’m checking the disks that I have and one of them has short dst failure. I'm doing other tests and later I will try with the seatools for dos.

    thank you for your help
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    windows 8.1 pro


    yesterday I uninstall one of the hard drives with issues in some areas.
    But the problem persists.
    I would appreciate any help
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Joey21,

    Could you please upload a fresh copy of the SF Diagnostic Tool so that the Dump files could be analyzed? ^_^
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    windows 8.1 pro


    after my last post I installed system mechanic and the program doesn't detect any malfunction.
    I'm really miss and discouraged. Do You think the problem is in the hardware ? drivers ?.
    I'm thinking about reinstall windows but I'm not sure this will solve the problem. What do you think?


    I appreciate your help.

    im enclosing updated sf tools report.

    thank you very much.
      My System SpecsSystem Spec

  10. #10


    Posts : 231
    Windows 8.1 x64


    Unfortunately, Im having severe problems with WinDBG so I can't look at the .dmp files, but I will advise you not to use System Mechanic or similar programmes to help diagnose the issue - they aren't worth anything.

    Lets wait till we can look at the .dmp files.
      My System SpecsSystem Spec

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BSOD Page_fault_in_nonpaged_area when I Shut Down-restart
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