Windows 8 and 8.1 Forums

BSOD when opening Skype

  1. #1

    BSOD when opening Skype


    Alright, a bit of background here. I used to blue screen whenever I start up my laptop; could only start it through safe mode. I had a ton of errors trying to reinstall Windows, but then eventually did it. Anyway, I had no idea why I was blue screening. I was setting up everything and downloading things I wanted (after resetting Windows and deleting almost everything), when *SEEMINGLY* out of nowhere, I would blue screen. After a couple of blue screens, I noticed it was only when opening Skype. Turns out this was why I was blue screening ages ago when opening my laptop. Anyway, I want to fix this. More detail would be this: I click on Skype, blue screen with something to do with "System service exception ks.sys"

    Any help would be appreciated, as I need Skype to communicate with friends and family.​

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 55 Windows Updates installed and numerous Windows Update failures in the MSINFO32 report. Most systems have 60 to 80 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please uninstall this one:
    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    Most likely from Fusion Tweaker - but many different programs center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

    Please update this one:
    SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Aug 13 02:52:58.464 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081314-46875-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:36:06.342
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    Probably caused by :ks.sys ( ks!KsDispatchIrp+702 )
    BugCheck 3B, {c0000005, fffff8017121f712, ffffd000e7f35d40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8017121f712, Address of the instruction which caused the bugcheck
    Arg3: ffffd000e7f35d40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KsDispatchIrp
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Aug 13 02:52:58.464 2014 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    RtsPStor.sys                Thu Mar 29 03:09:33 2012 (4F740AAD)
    snp2uvc.sys                 Mon Nov 19 22:01:44 2012 (50AAF298)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    atdcm64a.sys                Fri Jun 21 09:52:02 2013 (51C45A82)
    amdxata.sys                 Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                 Mon Jul  8 18:54:38 2013 (51DB432E)
    rtwlane.sys                 Thu Jul 11 10:20:03 2013 (51DEBF13)
    atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
    atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
    
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=atdcm64a.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Thank you for all your help on this so far! I'm currently updating my Synaptics driver and installing windows updates. Just a question: will removing FusionTweaker from the "uninstall a program" thing also remove its driver? Or will I have to do anything else?
      My System SpecsSystem Spec

  4. #4


    UPDATE: So I had to leave, and let Windows update while I was gone. I had removed the older version of Synaptics driver and wanted to restart. Windows had to update so I just left and let it update. I come back, try to install the latest version of the Synaptics driver, it doesn't work. It says "install failed." I have tried multiple times.

    Attachment 48849

    UPDATE #2: I have tried downloading Skype after downloading all the Windows updates and uninstalling the Synaptics driver. Still bluescreening. I've attached another zip file with the diagnostics from the SF tool.
    Last edited by Skinjacker; 13 Aug 2014 at 22:45.
      My System SpecsSystem Spec

  5. #5


    Bump.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Fusiontweaker (WinRing) driver is still present. Try reinstalling it, then uninstalling it again.
    Oops! Read the wrong dump! It seems that the driver isn't present in the latest memory dump.

    But, I did find this bugger:
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    As for the Synaptics driver - can you try it with a "clean boot"? Here's a link on how to do it: How to perform a clean boot in Windows

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Aug 13 23:29:00.859 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081314-60156-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:26:42.949
    Probably caused by :ks.sys ( ks!KspPropertyHandler+2f2 )
    BugCheck 3B, {c0000005, fffff8017519a712, ffffd0009a30cd80, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8017519a712, Address of the instruction which caused the bugcheck
    Arg3: ffffd0009a30cd80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KspPropertyHandler
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 03:56:48.235 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081314-35375-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:08:06.370
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    Probably caused by :ks.sys ( ks!KsDispatchIrp+702 )
    BugCheck 3B, {c0000005, fffff800a6fca712, ffffd000ca26dd40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800a6fca712, Address of the instruction which caused the bugcheck
    Arg3: ffffd000ca26dd40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KsDispatchIrp
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 03:45:14.666 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081314-34781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:20:04.544
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    Probably caused by :ks.sys ( ks!KsDispatchIrp+702 )
    BugCheck 3B, {c0000005, fffff801efef7712, ffffd000a4e38d40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801efef7712, Address of the instruction which caused the bugcheck
    Arg3: ffffd000a4e38d40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KsDispatchIrp
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 02:52:58.464 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081314-46875-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:36:06.342
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    Probably caused by :ks.sys ( ks!KsDispatchIrp+702 )
    BugCheck 3B, {c0000005, fffff8017121f712, ffffd000e7f35d40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8017121f712, Address of the instruction which caused the bugcheck
    Arg3: ffffd000e7f35d40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KsDispatchIrp
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Aug 13 23:29:00.859 2014 (UTC - 4:00)**************************
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    RtsPStor.sys                Thu Mar 29 03:09:33 2012 (4F740AAD)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    snp2uvc.sys                 Mon Nov 19 22:01:44 2012 (50AAF298)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    amdxata.sys                 Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                 Mon Jul  8 18:54:38 2013 (51DB432E)
    rtwlane.sys                 Thu Jul 11 10:20:03 2013 (51DEBF13)
    AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)
    atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
    atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 03:56:48.235 2014 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 13 02:52:58.464 2014 (UTC - 4:00)**************************
    atdcm64a.sys                Fri Jun 21 09:52:02 2013 (51C45A82)
    
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=atdcm64a.sys
      My System SpecsSystem Spec

  7. #7


    While the procedure below may appear daunting, just follow it one step at a time and it'll work for you. If you have any questions, just post them in the forums and we'll be glad to provide assistance.

    NOTE: If you already have the ATI drivers installed, please use the Catalyst Uninstall Manager (in Control Panel...Programs...Uninstall a program) to remove all of the ATI video driver components. Be careful as you may uninstall AMD chipset drivers also - which will then require reinstalling them!. Here's a link from AMD about removing graphics drivers: GPU-57: How to uninstall pre-existing graphics card drivers from a Microsoft Windows based system

    NOTE: Thanks to SATROW for the link to this newly released ATI Catalyst Uninstall Utility: AMD Clean Uninstall Utility
    For the driver only installation, it tells me to use the installation manager to delete everything. I have no such thing, and the link included doesn't work.

    EDIT: I've downloaded this thing and I ran it to remove all of the AMD drivers.
      My System SpecsSystem Spec

  8. #8


    Okay, I've tried installing the Synaptics driver in clean boot, and it still didn't work. Looked it up online and it said something about it not having a signature or whatever. Should I just keep the older version?

    Anyway, for the AMD thing, it got confusing because I had both an APU and a GPU from AMD and I didn't know which to get, so I just completely removed everything AMD related from my computer and reinstalled it.

    On a side note, what do any of these have to do with Skype crashing my laptop?

    Thanks for your help so far!
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's just hold with what you have and see if the BSOD's will stop.
    If they don't, please zip up and upload the contents of C:\Windows\Minidump (you may have to copy it to your Desktop in order to zip it up).

    The AMD instructions were written a long time ago (when I had an AMD graphics card).
    I no longer have that card (or that system), so I'm unable to test the details out on more recently released graphics drivers.
    I'll have a look at the instructions and will see if I can update them.

    As for what this has to do with Skype - in short, it could be pretty much anything (I realize that this isn't much help!)
    Troubleshooting BSOD's involves removing known trouble causing drivers.
    As Skype is normally a well-behaved app, I don't suspect it right away.
    Skype uses the audio and video on your system - so anything that acts with or interferes with the audio/video can be a cause.

    One thing that I did forget was to ask you to uninstall/reinstall Skype. If you've already done this, there's no need to do it again.
    One of your posts suggests that you may have done this already.
      My System SpecsSystem Spec

  10. #10


    I wouldn't think it was Skype too, but my computer only gets a BSOD when opening Skype. That's it. Just opening Skype, or when finishing the installation of Skype. Anyhow, I tried to reinstall Skype but I still get a BSOD.

    I've attached the minidump log here.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD when opening Skype
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