Windows 8 and 8.1 Forums

BSOD when opening Skype

  1. #11

    Another bump. I really need to get this fixed soon. Skype is something that I always use when I'm on my computer, it's hard to go without it.

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    FYI - I only come online in the morning (Eastern US time). I have Tuesday and Wednesday off - so I may be online during the day then.

    It's looking more and more like a hardware issue, but we still have some 3rd party stuff to rule out.

    The quickest way to fix this is:
    - to reinstall Windows "clean"
    - if the BSOD's continue, then we do hardware troubleshooting

    The AMD Overdrive component is still involved in the memory dumps.
    I don't have time to rewrite the instructions at this point - so I'd suggest that you research removing it yourself.
    If you install the standard AMD drivers, the Overdrive will install.
    I've tried to remove the Overdrive manually before - and the system ended up unbootable.

    Update your webcam drivers to the latest, Win8.1 compatible version. Yours date from 2012 (before 8.1 came out) and the BSOD's point to streaming issues.

    Beyond this, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Fri Aug 15 00:05:40.154 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081514-30125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 1:04:46.035
    Probably caused by :ks.sys ( ks!KspPropertyHandler+2f2 )
    BugCheck 3B, {c0000005, fffff8016361f712, ffffd0002bb93d80, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8016361f712, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002bb93d80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_ks!KspPropertyHandler
      BIOS Version                  F.46
      BIOS Release Date             02/22/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Aug 15 00:05:40.154 2014 (UTC - 4:00)**************************
    RtsPStor.sys         Thu Mar 29 03:09:33 2012 (4F740AAD)
    GEARAspiWDM.sys      Thu May  3 15:56:17 2012 (4FA2E2E1)
    snp2uvc.sys          Mon Nov 19 22:01:44 2012 (50AAF298)
    Rt630x64.sys         Fri May 10 05:59:08 2013 (518CC4EC)
    amdxata.sys          Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys          Mon Jul  8 18:54:38 2013 (51DB432E)
    rtwlane.sys          Thu Jul 11 10:20:03 2013 (51DEBF13)
    AODDriver2.sys       Tue Feb 11 06:06:52 2014 (52FA044C)
    AMDACPKSL.SYS        Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys         Tue Mar 11 19:50:02 2014 (531FA12A)
    atikmpag.sys         Thu Apr 17 21:07:07 2014 (53507ABB)
    atikmdag.sys         Thu Apr 17 22:13:16 2014 (53508A3C)
      My System SpecsSystem Spec

  3. #13

    Woah, so I looked up my webcam driver to update it, and after looking around a ton, I eventually found myself in a Skype post about someone with the same webcam as me (HP HD Webcam [Fixed]). Turns some people were BSODing when updating or launching the latest version of Skype with that webcam. I clicked a link on the Skype forums and found myself here. So apparently I have to install Skype 6.14 which is the version prior to the current version. I'll update this post when I'm done installing it.

    UPDATE: Apparently it's impossible to get an older version of Skype, but I'm betting if you find a way to get it, Skype would get fixed.

    Also, I'm willing to uninstall (or remove) the webcam drivers if it comes to that.

    UPDATE #2: WOW, apparently it WAS the webcam driver. I disabled it and I can run and install Skype now. What should I do with the webcam driver now? I can't use it with Skype so I just disabled it, and I don't know if other versions will work, and now I can't even use my webcam. I'll try to deal with it for now, but any help would be appreciated!

    If you're wondering, the product number for my HP Notebook (Pavilion g7) is A7A29UA#ABA. If you have any tips for a different driver or something, tell me, but if you don't see any fix in sight, that's fine, tell me that too.

    Thank you SO much for all your time and help! I really appreciate it!
    Last edited by Skinjacker; 16 Aug 2014 at 23:45.
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I can't find a more recent driver, and this page shows the same driver as you have as being 8.1 compatible: Drivers & software for HP ProBook 4740s Notebook PC - HP Support Center

    I'd suggest leaving the webcam disabled. If you must have a webcam, then consider an external (add-on) one from one of the major manufacturer's.

    PS - Keep an eye on the HP site (or use the automatic feature of HP Support Assistant) to check and see if HP releases a new driver in the future.
      My System SpecsSystem Spec

  5. #15

    Okay, thank you for all your help, and have a great day!

    Thanks again!
      My System SpecsSystem Spec

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