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VariousBSOD during gaming or shutdown (maybe ntkrnlmp.exe)

  1. #1

    VariousBSOD during gaming or shutdown (maybe ntkrnlmp.exe)


    Hi there,

    After having success with an ASUS desktop replacement, bought an ASUS desktop as well.

    Steps completed:
    Updated drivers (manufacturer>asus when possible)
    Memtest passed
    BIOS
    Frequent checking of temps to ensure its not overheat
    Tried to resolve based on eventlog entries and windbg

    Any ideas would be greatly appreciated.

    Thanks!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jackflash3r & Welcome to the forums ^_^,

    I have analyzed your forums and below has been provided an analysis for informative purposes :-
    Code:
    **************************Sat Aug  9 09:21:28.578 2014 (UTC + 5:30)**************************Probably caused by : memory_corruption ( nt!MmEnumerateAddressSpaceAndReferenceImages+212 )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff803c8e8ce2e, ffffd0002404ade8, ffffd0002404a5f0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  nacl64.exe
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nt!MmEnumerateAddressSpaceAndReferenceImages
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug  3 06:00:44.978 2014 (UTC + 5:30)**************************
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
     
    BugCheck 109, {a3a01f591cfd9cb4, b3b72bdf6f7d886f, ffffe00083648080, 5}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
     
    BUGCHECK_STR:  0x109
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  BAD_STACK
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 24 23:45:05.225 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption
     
    BugCheck 1E, {ffffffffc0000005, fffff800bc8d90bd, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 24 05:26:26.783 2014 (UTC + 5:30)**************************
    Probably caused by : win32k.sys ( win32k!HMFreeObject+87 )
     
    BugCheck 19, {25, 1, 1, fffff90145c65b30}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    BUGCHECK_STR:  0x19_25
     
    PROCESS_NAME:  explorer.exe
     
    FAILURE_BUCKET_ID:  0x19_25_win32k!HMFreeObject
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 20 09:21:23.930 2014 (UTC + 5:30)**************************
    Probably caused by : ntkrnlmp.exe ( nt!KiRetireDpcList+81c )
     
    BugCheck 1E, {ffffffffc0000005, fffff8005ea6ab3c, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!KiRetireDpcList
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jul 19 05:10:43.047 2014 (UTC + 5:30)**************************
    Probably caused by : memory_corruption
     
    BugCheck 50, {ffffd001e96a6a10, 1, fffff800ce44dd29, 1}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  0702
     
      BIOS Release Date             06/25/2013
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  G10AC
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sat Aug  9 09:21:28.578 2014 (UTC + 5:30)**************************
    AsUpIO.sys                    Tue Aug  3 08:17:59 2010 (4C57835F)
    TuneUpUtilitiesDriver64.sys   Fri May 25 15:58:19 2012 (4FBF5EC3)
    AsIO.sys                      Wed Aug 22 15:24:47 2012 (5034AC67)
    AmUStor.SYS                   Thu Oct 25 15:47:56 2012 (508911D4)
    RTCore64.sys                  Mon Mar 11 11:02:06 2013 (513D6C56)
    Rt630x64.sys                  Fri Jun 21 14:59:10 2013 (51C41CE6)
    netr28x.sys                   Thu Jul 11 14:57:41 2013 (51DE7A8D)
    iaStorA.sys                   Fri Aug  2 07:09:52 2013 (51FB0DE8)
    dump_iaStorA.sys              Fri Aug  2 07:09:52 2013 (51FB0DE8)
    TeeDriverx64.sys              Mon Aug 19 22:53:31 2013 (52125493)
    intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
    RTKVHD64.sys                  Fri Sep  6 16:21:28 2013 (5229B3B0)
    nvhda64v.sys                  Thu Nov 28 19:08:09 2013 (52974741)
    nvvad64v.sys                  Fri Mar 28 19:02:06 2014 (533579D6)
    rzendpt.sys                   Mon May 19 12:13:41 2014 (5379A81D)
    rzudd.sys                     Mon May 19 12:13:44 2014 (5379A820)
    nvlddmkm.sys                  Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys               Fri Jul 25 17:05:56 2014 (53D2411C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug  3 06:00:44.978 2014 (UTC + 5:30)**************************
    HECIx64.sys                   Tue Dec 18 01:02:21 2012 (50CF7345)
    RTKVHD64.sys                  Wed Apr 17 17:26:07 2013 (516E8DD7)
    nvpciflt.sys                  Tue May 20 04:30:22 2014 (537A8D06)
    nvlddmkm.sys                  Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys               Thu May 22 22:13:14 2014 (537E2922)
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Please follow the below steps, one step at a time :-



    1. Please remove any ASUS Bloatware found on your system. Also make sure that the drivers highlighted in RED are not present on the system. If there is presence even after Uninstalling the ASUS Bloatware then please rename these files.
    2. Please remove Tune Up Utilities as it has been known to cause issues in the past.
    3. Update the rest of the drivers.
    4. If the BSOD's still continue then please run Memtest for no shorter than atleast 8 passes using this **GUIDE**.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    H blueelvis,

    Thanks for the quick response and warm welcome!

    Any remaining ASUS remnants totally removed (stubborn files had to be renamed). Tune up is gone too. Re-installed drivers for most of the list (WLAN, LAN, Sound, SSD, Intel chipset). Mouse, keyboard and GPU were fully up to date. I'll run another memtest overnight and see what comes back.

    Thanks for your support!
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jackflash3r View Post
    H blueelvis,

    Thanks for the quick response and warm welcome!

    Any remaining ASUS remnants totally removed (stubborn files had to be renamed). Tune up is gone too. Re-installed drivers for most of the list (WLAN, LAN, Sound, SSD, Intel chipset). Mouse, keyboard and GPU were fully up to date. I'll run another memtest overnight and see what comes back.

    Thanks for your support!
    So how is it going? Are you still getting the BSOD or the problem has been resolved?

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  5. #5


    memtest ran 8 passes no errors. Had one more BSOD so far, Memory management error.

    Working on my linux machine for now - I'll report back at the end of the week.

    Thanks a bunch!
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jackflash3r View Post
    memtest ran 8 passes no errors. Had one more BSOD so far, Memory management error.

    Working on my linux machine for now - I'll report back at the end of the week.

    Thanks a bunch!
    Hi Jackflash3r,

    If you are still facing the problems then please upload a freshly generated SF Diagnostic ZIP File so that it could be analyzed ^_^.
      My System SpecsSystem Spec

  7. #7


    Ok so, it turned out it was an issue due to an incompatibility between my system and the razer naga mouse I was using. I switched to an old RAT 5 I still had, installed no drivers for it and everything seems to be stable.

    I hope that this helps others facing similar issues.

    All the best and thank you for your help!
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jackflash3r View Post
    Ok so, it turned out it was an issue due to an incompatibility between my system and the razer naga mouse I was using. I switched to an old RAT 5 I still had, installed no drivers for it and everything seems to be stable.

    I hope that this helps others facing similar issues.

    All the best and thank you for your help!
    I am glad that the issue has been resolved ^_^.

    Thanks for posting back your solution.
      My System SpecsSystem Spec

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