Windows 8 and 8.1 Forums


Windows 8 doesn't shut down

  1. #1


    Posts : 9
    Windows 8 Consumer Preview

    Windows 8 doesn't shut down


    I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.

      My System SpecsSystem Spec

  2. #2


    Here's how I solved the problem. Go here and install the ninth gadget on the list.

    Desktop gadgets - Microsoft Windows
      My System SpecsSystem Spec

  3. #3


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    The problem is amd_xata.sys.

    Code:
    Probably caused by : storport.sys ( storport!RaSendIrpSynchronous+71 )
    
    Followup: MachineOwner
    Storport.sys is an OS driver and not at fault in any way. So we know for sure the cause is the above AMD driver. A simple 0x9f stop error:

    Code:
    BugCheck 9F, {4, 78, fffffa80066e9b00, fffff802230368e0}
    Code:
    STACK_TEXT:  
    fffff880`0a4bc740 fffff802`23449db3 : fffff880`00000000 fffffa80`066e9b00 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
    fffff880`0a4bc880 fffff802`234494ef : fffff880`0a4bc950 00000000`00000018 00000000`00000000 fffff880`009bf180 : nt!KiCommitThreadWait+0x253
    fffff880`0a4bc940 fffff802`2345cab8 : fffffa80`07283210 fffffa80`0000001b 00000000`00000000 fffff802`235ab900 : nt!KeWaitForSingleObject+0x1df
    fffff880`0a4bc9d0 fffff802`2345b946 : ffffffff`fd9da600 00000000`00000000 fffff802`236bca00 00000000`00000000 : nt!ExpWaitForResource+0x128
    fffff880`0a4bca30 fffff802`2379b9bf : fffffa80`08853d40 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExAcquireResourceExclusiveLite+0x156
    fffff880`0a4bca80 fffff802`23826318 : 00000000`00000000 fffff880`0a4bcbb0 fffff8a0`1058d7f0 fffff802`00000001 : nt!PpDevNodeLockTree+0x63
    fffff880`0a4bcab0 fffff802`23824e64 : fffff880`0a4bcca8 00000000`00000000 fffff802`2366fd10 fffff880`0a4bcd20 : nt!PnpProcessQueryRemoveAndEject+0x70
    fffff880`0a4bcc10 fffff802`237f46bd : 00000000`00000000 00000000`00000001 fffff8a0`1058d7f0 00000000`80010000 : nt!PnpProcessTargetDeviceEvent+0x80
    fffff880`0a4bcc40 fffff802`234ae466 : fffffa80`066e9b00 fffff8a0`1058d7f0 fffff880`0a4bcd20 fffff802`2366fd10 : nt!PnpDeviceEventWorker+0x2f5
    fffff880`0a4bcca0 fffff802`238338cd : 0000000b`00000000 fffffa80`066e9b00 00000000`80010000 fffffa80`095ca080 : nt!ExpWorkerThread+0x146
    fffff880`0a4bcd50 fffff802`235ade86 : fffff880`009bf180 fffffa80`066e9b00 fffffa80`095ca080 fffffa80`060fe800 : nt!PspSystemThreadStartup+0x59
    fffff880`0a4bcda0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    Code:
    FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76
    
    BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76
    Code:
    2: kd> lmvm amd_xata
    start             end                 module name
    fffff880`00cb3000 fffff880`00cc1000   amd_xata T (no symbols)           
        Loaded symbol image file: amd_xata.sys
        Image path: \SystemRoot\System32\drivers\amd_xata.sys
        Image name: amd_xata.sys
        Timestamp:        Fri Apr 15 14:37:17 2011 (4DA8905D)
        CheckSum:         0000AE56
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update that and issues are resolved.

    AMD Support & Drivers
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8 Consumer Preview


    Thanks so much. Just finished testing it and it shuts down and restarts perfectly.
      My System SpecsSystem Spec

  5. #5


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You're welcome. Actually, I'm a little surprised that such a recent 2011 driver displayed this problem. AMD makes stable drivers overall for all of their products.

    I would have never picked it out as a possible problem just by seeing a list of drivers and nothing else, like the stack text or storport.sys reference.
    I guess that's why there are erasers on pencils.
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows Consmuer Preview 8250


    Didn't get it. I have amdxata.sys (not amd_xata). What should I do with it to solve that problem?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Grape View Post
    Didn't get it. I have amdxata.sys (not amd_xata). What should I do with it to solve that problem?
    Please start your own thread with attaching your own zip if you would like assistance with a bsod problem.

    Also, welcome to the forums!
      My System SpecsSystem Spec

  8. #8


    Posts : 3
    Windows Consmuer Preview 8250


    It seems I don't have BSOD. Windows just says it's shutting down and nothing happens. I waited for about 3-4 minutes. Maybe if I wait more, I'll have BSOD too, I'll check later. Btw, sometimes it shuts down properly.

    Sorry for my bad english, it's not my native language
      My System SpecsSystem Spec

  9. #9


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Grape View Post
    It seems I don't have BSOD. Windows just says it's shutting down and nothing happens. I waited for about 3-4 minutes. Maybe if I wait more, I'll have BSOD too, I'll check later. Btw, sometimes it shuts down properly.

    Sorry for my bad english, it's not my native language
    That's alright. It's the internet with many different people. I can guarantee you do better with English than I do with any other language.

    Look for C:\Windows\Minidump

    If it is there, I can help you easily. Please look at top thread in this subforum >>> https://www.eightforums.com/crashes-d...tructions.html

    You can make a new thread and upload the .zip file that the tool makes.
      My System SpecsSystem Spec

  10. #10


    Posts : 3
    Windows Consmuer Preview 8250


    Well, tried to get a BSOD, but had only "Windows is shutting down" and that animation with dots for 25 minutes. Nothing happens
    And I don't have Minidump folder in C:\Windows\
      My System SpecsSystem Spec

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