Solved Windows 8 doesn't shut down

Shade

New Member
Messages
9
I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
The problem is amd_xata.sys.

Code:
Probably caused by : storport.sys ( storport!RaSendIrpSynchronous+71 )

Followup: MachineOwner

Storport.sys is an OS driver and not at fault in any way. So we know for sure the cause is the above AMD driver. A simple 0x9f stop error:

Code:
BugCheck 9F, {4, 78, fffffa80066e9b00, fffff802230368e0}

Code:
STACK_TEXT:  
fffff880`0a4bc740 fffff802`23449db3 : fffff880`00000000 fffffa80`066e9b00 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x76
fffff880`0a4bc880 fffff802`234494ef : fffff880`0a4bc950 00000000`00000018 00000000`00000000 fffff880`009bf180 : nt!KiCommitThreadWait+0x253
fffff880`0a4bc940 fffff802`2345cab8 : fffffa80`07283210 fffffa80`0000001b 00000000`00000000 fffff802`235ab900 : nt!KeWaitForSingleObject+0x1df
fffff880`0a4bc9d0 fffff802`2345b946 : ffffffff`fd9da600 00000000`00000000 fffff802`236bca00 00000000`00000000 : nt!ExpWaitForResource+0x128
fffff880`0a4bca30 fffff802`2379b9bf : fffffa80`08853d40 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExAcquireResourceExclusiveLite+0x156
fffff880`0a4bca80 fffff802`23826318 : 00000000`00000000 fffff880`0a4bcbb0 fffff8a0`1058d7f0 fffff802`00000001 : nt!PpDevNodeLockTree+0x63
fffff880`0a4bcab0 fffff802`23824e64 : fffff880`0a4bcca8 00000000`00000000 fffff802`2366fd10 fffff880`0a4bcd20 : nt!PnpProcessQueryRemoveAndEject+0x70
fffff880`0a4bcc10 fffff802`237f46bd : 00000000`00000000 00000000`00000001 fffff8a0`1058d7f0 00000000`80010000 : nt!PnpProcessTargetDeviceEvent+0x80
fffff880`0a4bcc40 fffff802`234ae466 : fffffa80`066e9b00 fffff8a0`1058d7f0 fffff880`0a4bcd20 fffff802`2366fd10 : nt!PnpDeviceEventWorker+0x2f5
fffff880`0a4bcca0 fffff802`238338cd : 0000000b`00000000 fffffa80`066e9b00 00000000`80010000 fffffa80`095ca080 : nt!ExpWorkerThread+0x146
fffff880`0a4bcd50 fffff802`235ade86 : fffff880`009bf180 fffffa80`066e9b00 fffffa80`095ca080 fffffa80`060fe800 : nt!PspSystemThreadStartup+0x59
fffff880`0a4bcda0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

Code:
FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76

BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+76

Code:
2: kd> lmvm amd_xata
start             end                 module name
fffff880`00cb3000 fffff880`00cc1000   amd_xata T (no symbols)           
    Loaded symbol image file: amd_xata.sys
    Image path: \SystemRoot\System32\drivers\amd_xata.sys
    Image name: amd_xata.sys
    Timestamp:        Fri Apr 15 14:37:17 2011 (4DA8905D)
    CheckSum:         0000AE56
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update that and issues are resolved.

AMD Support & Drivers
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Thanks so much. Just finished testing it and it shuts down and restarts perfectly.
 

My Computer

System One

  • OS
    Windows 8 Consumer Preview
You're welcome. Actually, I'm a little surprised that such a recent 2011 driver displayed this problem. AMD makes stable drivers overall for all of their products.

I would have never picked it out as a possible problem just by seeing a list of drivers and nothing else, like the stack text or storport.sys reference.
I guess that's why there are erasers on pencils. :)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Didn't get it. I have amdxata.sys (not amd_xata). What should I do with it to solve that problem? :(
 

My Computer

System One

  • OS
    Windows Consmuer Preview 8250
Didn't get it. I have amdxata.sys (not amd_xata). What should I do with it to solve that problem? :(

Please start your own thread with attaching your own zip if you would like assistance with a bsod problem.

Also, welcome to the forums!
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
It seems I don't have BSOD. Windows just says it's shutting down and nothing happens. I waited for about 3-4 minutes. Maybe if I wait more, I'll have BSOD too, I'll check later. Btw, sometimes it shuts down properly.

Sorry for my bad english, it's not my native language
 

My Computer

System One

  • OS
    Windows Consmuer Preview 8250
It seems I don't have BSOD. Windows just says it's shutting down and nothing happens. I waited for about 3-4 minutes. Maybe if I wait more, I'll have BSOD too, I'll check later. Btw, sometimes it shuts down properly.

Sorry for my bad english, it's not my native language

That's alright. It's the internet with many different people. I can guarantee you do better with English than I do with any other language.

Look for C:\Windows\Minidump

If it is there, I can help you easily. Please look at top thread in this subforum >>> http://www.eightforums.com/crashes-debugging/3099-bsod-posting-instructions.html

You can make a new thread and upload the .zip file that the tool makes.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Well, tried to get a BSOD, but had only "Windows is shutting down" and that animation with dots for 25 minutes. Nothing happens :(
And I don't have Minidump folder in C:\Windows\
 

My Computer

System One

  • OS
    Windows Consmuer Preview 8250
Well, tried to get a BSOD, but had only "Windows is shutting down" and that animation with dots for 25 minutes. Nothing happens :(
And I don't have Minidump folder in C:\Windows\

Time for generic advice then here.

1) Uninstall any and all 3rd party security such as antivirus or firewall software. Use the special tool(s) for the product(s) in safe mode.


2) Use the Task Manager to disable everything starting with Windows. If that does not help, use msconfig to disable all non-Microsoft services from starting with the machine as a temporary test. Enable things one by one while rebooting until the issue returns, if you have solved it.


3) Remove any USB sticks and or other hardware not critical to the machine's function. Other things like gamepads, 2nd monitors or tvs, remote controls. If you really have to dig deep, start removing exotic internal cards one at a time while powered off...such as tv capture cards etc...


--------

In the meantime, you can also type msinfo32 in the start menu then press enter. File | save on the opened screen. Zip or rar the saved file then attach here to a post. I will see if I can pick out any likely culprits.

If also needed, we will force a bsod to happen and that will give us a .dmp log. That will be able to go a long way with helping.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
    Graphics Card(s)
    NVIDIA GeForce GT 640 & NVIDIA GeForce GT 630 (NVIDIA)
    Browser
    Firefox
    Antivirus
    Comodo & ESET
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