Windows 8 and 8.1 Forums

Windows 8 doesn't shut down

  1. #11

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    Quote Originally Posted by Grape View Post
    Well, tried to get a BSOD, but had only "Windows is shutting down" and that animation with dots for 25 minutes. Nothing happens
    And I don't have Minidump folder in C:\Windows\
    Time for generic advice then here.

    1) Uninstall any and all 3rd party security such as antivirus or firewall software. Use the special tool(s) for the product(s) in safe mode.

    2) Use the Task Manager to disable everything starting with Windows. If that does not help, use msconfig to disable all non-Microsoft services from starting with the machine as a temporary test. Enable things one by one while rebooting until the issue returns, if you have solved it.

    3) Remove any USB sticks and or other hardware not critical to the machine's function. Other things like gamepads, 2nd monitors or tvs, remote controls. If you really have to dig deep, start removing exotic internal cards one at a time while powered off...such as tv capture cards etc...


    In the meantime, you can also type msinfo32 in the start menu then press enter. File | save on the opened screen. Zip or rar the saved file then attach here to a post. I will see if I can pick out any likely culprits.

    If also needed, we will force a bsod to happen and that will give us a .dmp log. That will be able to go a long way with helping.

      My System SpecsSystem Spec

  2. #12

    Posts : 1
    Windows 8.1 Pro 64-bit

    Quote Originally Posted by Vince53 View Post
    Here's how I solved the problem. Go here and install the ninth gadget on the list.

    Desktop gadgets - Microsoft Windows
    What was the 9th gadget? Link no longer works. Thanks!
      My System SpecsSystem Spec

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Windows 8 doesn't shut down
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