Windows 8 and 8.1 Forums


BSOD while installing drivers of gtx 780

  1. #1


    Posts : 5
    Windows 8.1 Pro

    BSOD while installing drivers of gtx 780


    Hello everybody.

    I am getting a BSOD when I try intalling the drivers for my graphic card, the version to try install is a Geforce 340.52 Driver, each time it was unsuccessful install, in the middle of the install it totally crashes. So I am totally lost in what is happening . I am getting in BSOD as error: SYSTEM_THREAD_EXCEPTION_NOD_HANDLED (nvlddmkm.sys) while is installing drivers and from system restart is error: SYSTEM_SERVICE_EXCEPTION (nvlddmkm.sys)

    I'll be totally grateful for your help, thank you very much in advance.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Harlock & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Fri Aug  8 11:00:20.526 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 3B, {c0000005, fffff8019c4ebe3f, ffffd002016fd290, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  0x3B_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug  7 11:31:00.288 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 3B, {c0000005, fffff8013ceace3f, ffffd001c48fb290, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  0x3B_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 31 08:29:35.925 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 3B, {c0000005, fffff800aa0eee3f, ffffd000219de290, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  0x3B_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Fri Aug  8 11:00:20.526 2014 (UTC + 5:30)**************************
    HECIx64.sys                 Wed Oct 20 05:03:43 2010 (4CBE2AD7)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Sep 10 19:07:35 2013 (522F209F)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
    aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Please follow the below steps one step at a time and then checking for BSOD :-



    1. As we can see in all the Dump files, the "nvlddmkm.sys" driver has been blamed which is the NVIDIA Graphics driver. It may be possible that there are some components left out from the previous installation. Please run this **TOOL** and once you have completely uninstalled your NVIDIA drivers, see if the crashes are still happening or not. If the BSOD's stop then please download and install the latest BETA DRIVERS from NVIDIA and then install them and see if the BSOD's are still happening or not. Also make sure that you have made sure that there are no loose connections.
    2. Remove your Avast Antivirus using this **TOOL**.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 Pro


    Hello blueelvis,

    Thanks for you reply

    I followed the steps, clean the installs of nvidia drivers with Display Driver Uninstaller and tried to install the new driver of gtx 780 340.52 with Geforce Experience, but it crashed in the middle install, after it crashed. right away turn off to make sure that the graphic card was properly connected, then enter a recovery state and download the driver without using gExperience. I tried installing again and crashed . So after that I uninstalled the avast antivirus and restarted the system the BSOD of restarting is gone , but after attempting installing the driver it crashed, I dont know is worth to mention but when BSOD is showing it restart by itself after sending recopilation info, next I uninstalled Spybot Search a Destroy, but it not worked at all.

    Any suggestions?

    I attach a new dumps, I hope it helps.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Harlock ^_^,

    I have analyzed your most recent dump files and below has been provided an analysis of the same :-
    Code:
    **************************Sat Aug  9 12:38:48.909 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff801f08c6e3f, ffffd00118fa7cd8, ffffd00118fa74e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  9 12:31:39.135 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff80054521e3f, ffffd000e6464cd8, ffffd000e64644e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  9 12:24:16.469 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff80197ea6e3f, ffffd001f761acd8, ffffd001f761a4e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  9 12:16:05.689 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff800e2ea6e3f, ffffd0016d6bdcd8, ffffd0016d6bd4e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  9 11:59:41.762 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff80192676e3f, ffffd00026d85cd8, ffffd00026d854e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug  9 05:39:46.743 2014 (UTC + 5:30)**************************
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+261e3f )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff800754b5e3f, ffffd00021757cd8, ffffd000217574e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nvlddmkm+261e3f
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    It appears that the only problem which is appearing in the dump files is the "nvlddmkm.sys" which is the NVIDIA Display Driver.

    Also, one thing you can try is installing the Drivers once from the Driver Media which came with your GPU.

    Did the problem occur when you had uninstalled the NVIDIA Drivers using the DDU? If you are not sure then please make sure that you check it. Also, see if you are getting the crashes or not if you connect your Monitor to the Onboard Graphics port.

    To stress test your GPU, please follow

    FurMark Video Stress Test - free from here: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90║C. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100║C, quit the test - the video card is overheating.
    - Click "Quit" to exit[/quote]
    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90║C)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 Pro


    Hello blueelvis ,

    Once again I make sure to do an clean installation with DDU and tried to install the driver 340.52, but it fails again during the installation. So I install a previous version (337.88) without a problem, I go for next step of testing stability with FurMark 1.13.0.0 , my hands started sweating XD, but it doesn't have any incovenient for 15 minutes(it was fair enought?), it has an average of max temp of 83, I attached the results below. So I give up trying to install 337.88 for this time, I will wait for the next version. But thanks for your help , I hope it helps my info, for future further problems.



    Attachment 48721
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Harlock View Post
    Hello blueelvis ,

    Once again I make sure to do an clean installation with DDU and tried to install the driver 340.52, but it fails again during the installation. So I install a previous version (337.88) without a problem, I go for next step of testing stability with FurMark 1.13.0.0 , my hands started sweating XD, but it doesn't have any incovenient for 15 minutes(it was fair enought?), it has an average of max temp of 83, I attached the results below. So I give up trying to install 337.88 for this time, I will wait for the next version. But thanks for your help , I hope it helps my info, for future further problems.

    So, it seems there might be problem with the driver package. So, your issue has been resolved right? Could you please mark this thread as SOLVED?

    ^_^
      My System SpecsSystem Spec

BSOD while installing drivers of gtx 780
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