Windows 8 and 8.1 Forums


BSOD while browsing, IRQL Not Less or Equal, log attached

  1. #1


    Posts : 4
    windows 8.1

    BSOD while browsing, IRQL Not Less or Equal, log attached


    Hey guys, im sorry for asking your help, i just dont know where to ask T.T

    i just bought this pc last week, and yesterday i encountered my 1st BSOD in windows 8.1 (yay)

    it happens while im watching some youtube videos.

    the bsod did happen once while im playing ffxiv 14, but because of thee default factory setting, there is no record about that.

    im using windows 8.1 i7 processor, hp envy 700-200d factory made

    and here is the log from event log, dmp file attached after the sf file

    The bugcheck was: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff8000073c557). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 080614-17265-01.

    thank you for the help, good morning guys
    Last edited by aiseth; 06 Aug 2014 at 23:25.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Aiseth & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Wed Aug  6 22:19:33.794 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for mfehidk.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
     
    *** WARNING: Unable to verify timestamp for mfencbdc.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
     
    Probably caused by : mfehidk.sys ( mfehidk+2d557 )
     
    BugCheck D1, {28, 2, 0, fffff8000073c557}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_mfehidk+2d557
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  80.15
     
      BIOS Release Date             09/19/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  700-200d
     
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    As we can see from the Dump file, the driver causing the problem is the Mcafee Antivirus Driver. Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Wed Aug  6 22:19:33.794 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
    stwrt64.sys                 Fri Jul  5 13:12:01 2013 (51D678C9)
    RtsUStor.sys                Tue Jul  9 11:26:42 2013 (51DBA61A)
    mfencbdc.sys                Tue Jul  9 20:01:39 2013 (51DC1ECB)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    rtbth.sys                   Fri Nov 29 08:43:06 2013 (52980642)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    mfehidk.sys                 Fri Jun 13 21:58:09 2014 (539B2699)
    mfewfpk.sys                 Fri Jun 13 21:58:21 2014 (539B26A5)
    mfeapfk.sys                 Fri Jun 13 21:58:47 2014 (539B26BF)
    mfeavfk.sys                 Fri Jun 13 21:59:02 2014 (539B26CE)
    mfefirek.sys                Fri Jun 13 22:00:21 2014 (539B271D)
    mfencbdc01.sys              Wed Jun 18 15:37:48 2014 (53A164F4)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc01.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Please follow the steps below :-



    1. Please uninstall the Mcafee using this **TOOL**.
    2. Please try updating the rest of the drivers.


    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1


    Quote Originally Posted by blueelvis View Post
    Hi Aiseth & Welcome to the forums ^_^,

    I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Wed Aug  6 22:19:33.794 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for mfehidk.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
     
    *** WARNING: Unable to verify timestamp for mfencbdc.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
     
    Probably caused by : mfehidk.sys ( mfehidk+2d557 )
     
    BugCheck D1, {28, 2, 0, fffff8000073c557}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_mfehidk+2d557
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3392
     
      BIOS Version                  80.15
     
      BIOS Release Date             09/19/2013
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  700-200d
     
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
    As we can see from the Dump file, the driver causing the problem is the Mcafee Antivirus Driver. Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Wed Aug  6 22:19:33.794 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    Rt630x64.sys                Fri Jun 21 14:59:10 2013 (51C41CE6)
    TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
    stwrt64.sys                 Fri Jul  5 13:12:01 2013 (51D678C9)
    RtsUStor.sys                Tue Jul  9 11:26:42 2013 (51DBA61A)
    mfencbdc.sys                Tue Jul  9 20:01:39 2013 (51DC1ECB)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
    rtbth.sys                   Fri Nov 29 08:43:06 2013 (52980642)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    mfehidk.sys                 Fri Jun 13 21:58:09 2014 (539B2699)
    mfewfpk.sys                 Fri Jun 13 21:58:21 2014 (539B26A5)
    mfeapfk.sys                 Fri Jun 13 21:58:47 2014 (539B26BF)
    mfeavfk.sys                 Fri Jun 13 21:59:02 2014 (539B26CE)
    mfefirek.sys                Fri Jun 13 22:00:21 2014 (539B271D)
    mfencbdc01.sys              Wed Jun 18 15:37:48 2014 (53A164F4)
    nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc01.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Please follow the steps below :-



    1. Please uninstall the Mcafee using this **TOOL**.
    2. Please try updating the rest of the drivers.


    Let me know how it goes ^_^.
    I KNEW IT! I KNEW IT WAS MCAFEE! MY FEELING JUST TELL ME THAT IT HAS SOMETHING TO DO WITH THAT AV..

    Oh gosh im so excited i got a reply so fast O_O you guys are a lifesaver! Ill uninstall the av and then play the waiting game.


    Anyway, im not a computer expert, which driver that i should update anyway? Gosh im sorry i asked too much.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by aiseth View Post

    I KNEW IT! I KNEW IT WAS MCAFEE! MY FEELING JUST TELL ME THAT IT HAS SOMETHING TO DO WITH THAT AV..

    Oh gosh im so excited i got a reply so fast O_O you guys are a lifesaver! Ill uninstall the av and then play the waiting game.


    Anyway, im not a computer expert, which driver that i should update anyway? Gosh im sorry i asked too much.
    I forgot to add that you must follow the steps one by one and after completing each step you would need to play the waiting game.

    Thanks for your kind words ^_^. Let me know how it goes ^_^. If it doesn't work, I will post further instructions on how to update
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1


    Quote Originally Posted by blueelvis View Post
    Quote Originally Posted by aiseth View Post

    I KNEW IT! I KNEW IT WAS MCAFEE! MY FEELING JUST TELL ME THAT IT HAS SOMETHING TO DO WITH THAT AV..

    Oh gosh im so excited i got a reply so fast O_O you guys are a lifesaver! Ill uninstall the av and then play the waiting game.


    Anyway, im not a computer expert, which driver that i should update anyway? Gosh im sorry i asked too much.
    I forgot to add that you must follow the steps one by one and after completing each step you would need to play the waiting game.

    Thanks for your kind words ^_^. Let me know how it goes ^_^. If it doesn't work, I will post further instructions on how to update
    hey i just want to say thank you, its been 2 weeks and no BSOD occurs here!, thank you so much for your help, may the force be with you bros!
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    hey i just want to say thank you, its been 2 weeks and no BSOD occurs here!, thank you so much for your help, may the force be with you bros!
    Thanks for your kind words ^_^. Would you please mark this Thread as SOLVED?
      My System SpecsSystem Spec

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