Windows 8 and 8.1 Forums


BSOD WHEA_UNCOR​RECTABLE_E​RROR while playing Elite

  1. #1


    Posts : 6
    Windows 8.1 Pro

    BSOD WHEA_UNCOR​RECTABLE_E​RROR while playing Elite


    I got 2 BSOD's yesterday while playing Elite Dangerous and streaming on Twitch.tv using OSB to broadcast. Programs that where used when event happened are:
    OBS (Open Broadcaster Software)
    IE 11 with Twitch.tv and Gmail
    Track IR 5
    Spotify

    I had just installed a new game capture software program and wonder if that may have been the issue. (Game Capture HD from El Gato).

    Can you please review the attached logs and let me know what you find so I can prevent this from happening again.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    STOP 0x124 (the WHEA Uncorrectable Error) is most frequently a hardware problem - but it can be caused by incompatible software (or even low-level driver problems). We usually suggest running hardware diagnostics to rule out the hardware. Here's my page with links to free diagnostics: Hardware Diagnostics

    You had a bunch of memory dumps from back in April. I did not run the analysis on them as they don't appear to be related to the more recent one's (July 27 and later).

    Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    There are 3 memory dumps (all are STOP 0x124) - but there are another 3 listed in MSINFO32, and they aren't STOP 0x124
    Most are associated w/Windows drivers, but one is due to your Logitech software. Please update it to the latest, Win8.1 compatible version.

    Please uninstall Corsair Link as it is known to cause BSOD's on some Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

    LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

    npusbio_x64.sys Fri Aug 28 10:31:37 2009 (4A97EA49)
    NaturalPointOptitrack driver
    http://www.carrona.org/drivers/driver.php?id=npusbio_x64.sys

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    ElgatoGC658.sys Wed Nov 9 02:39:12 2011 (4EBA2E20)
    Most likely Game Capture HD from El Gato
    ElgatoGC658.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Aug  5 01:26:23.687 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080414-6953-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:36:03.333
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00107215028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00107215028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  1402
      BIOS Release Date             01/28/2014
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Aug  5 00:48:40.661 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080414-7031-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:04:49.307
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe0008e67f028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0008e67f028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  1402
      BIOS Release Date             01/28/2014
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 27 05:59:43.718 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072714-10671-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:5 days 4:12:37.365
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00004c9d028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00004c9d028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  ngen.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  1402
      BIOS Release Date             01/28/2014
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Aug  5 01:26:23.687 2014 (UTC - 4:00)**************************
    lmimirr.sys                       Tue Apr 10 18:32:45 2007 (461C108D)
    LMIRfsDriver.sys                  Mon Jul 14 12:26:56 2008 (487B7E50)
    CorsairLINK_HardwareMonitor.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
    npusbio_x64.sys                   Fri Aug 28 10:31:37 2009 (4A97EA49)
    AsUpIO.sys                        Mon Aug  2 22:47:59 2010 (4C57835F)
    ElgatoGC658.sys                   Wed Nov  9 02:39:12 2011 (4EBA2E20)
    CLVirtualDrive.sys                Mon Dec 26 08:26:47 2011 (4EF87617)
    cfosspeed6.sys                    Fri Apr 27 09:36:15 2012 (4F9AA0CF)
    GEARAspiWDM.sys                   Thu May  3 15:56:17 2012 (4FA2E2E1)
    AsIO.sys                          Wed Aug 22 05:54:47 2012 (5034AC67)
    lvrs64.sys                        Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                       Mon Oct 22 22:12:08 2012 (5085FCF8)
    RTCore64.sys                      Mon Mar 11 01:32:06 2013 (513D6C56)
    e1i63x64.sys                      Wed Mar 20 03:37:29 2013 (51496739)
    iaStorA.sys                       Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys                  Thu Aug  1 21:39:52 2013 (51FB0DE8)
    TeeDriverx64.sys                  Mon Aug 19 13:23:31 2013 (52125493)
    RTKVHD64.sys                      Wed Aug 21 00:48:22 2013 (52144696)
    intelppm.sys                      Thu Aug 22 04:46:35 2013 (5215CFEB)
    nvhda64v.sys                      Thu Nov 28 08:38:09 2013 (52974741)
    point64.sys                       Thu Dec 12 08:16:17 2013 (52A9B721)
    xusb22.sys                        Tue Mar 18 04:18:41 2014 (53280161)
    nvvad64v.sys                      Fri Mar 28 09:32:06 2014 (533579D6)
    rzudd.sys                         Mon May 19 02:43:44 2014 (5379A820)
    rzkeypadendpt.sys                 Mon May 19 02:44:08 2014 (5379A838)
    rzjstk.sys                        Mon May 19 02:44:10 2014 (5379A83A)
    avgrkx64.sys                      Tue Jun 17 10:06:04 2014 (53A04B4C)
    avgmfx64.sys                      Tue Jun 17 10:06:17 2014 (53A04B59)
    avgidsdrivera.sys                 Tue Jun 17 10:06:18 2014 (53A04B5A)
    avgidsha.sys                      Tue Jun 17 10:06:20 2014 (53A04B5C)
    avgloga.sys                       Tue Jun 17 10:06:42 2014 (53A04B72)
    avgldx64.sys                      Tue Jun 17 10:21:28 2014 (53A04EE8)
    avgdiska.sys                      Mon Jun 30 06:42:59 2014 (53B13F33)
    avgwfpa.sys                       Mon Jun 30 06:43:11 2014 (53B13F3F)
    nvlddmkm.sys                      Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys                   Fri Jul 25 07:35:56 2014 (53D2411C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 27 05:59:43.718 2014 (UTC - 4:00)**************************
    TuneUpUtilitiesDriver64.sys       Fri May 25 06:28:19 2012 (4FBF5EC3)
    nvlddmkm.sys                      Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys                   Thu May 22 12:43:14 2014 (537E2922)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    CorsairLINK_HardwareMonitor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=npusbio_x64.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    ElgatoGC658.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzkeypadendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzjstk.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

BSOD WHEA_UNCOR​RECTABLE_E​RROR while playing Elite
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